Theunusualgiftcompany Reviews 

95
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

AWFUL! I ordered a present for someone on the 29th of April. It is now the 18th of MAY and it still has NOT arrived. I emailed them MULTIPLE TIMES and asked for a refund. Radio silence. Customer servi... See more

Rated 5 out of 5 stars

What a great company! I had a mix up with an order and it was dealt with efficiently and politely. It makes such a nice change to find an online company who care about their customers, and, if somethi... See more

Company replied

Rated 5 out of 5 stars

I wanted to buy Christmas gifts from smaller businesses this year. I managed to find the item I wanted through The Unusual Gift Company, it was cheaper than elsewhere and that included the postage. T... See more

Company replied

Rated 1 out of 5 stars

I still havent recieved my Karlsson clock having paid over £200 plus extra for next day delivery. Ordered 31st December. Have called, emailed and left a message on their FB page and absolutely ZERO co... See more

Company replied

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3.0

Average

TrustScore 3 out of 5

95 reviews

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3.0

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(95)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fab.

Fab. Fab. Fab.

November 15, 2020
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Reply from Theunusualgiftcompany

Hi Ros

Thank you so much for this review. I hope you have a fab week too.
Kind regards

Rated 4 out of 5 stars

My parcel arrived as soon as expected

My parcel arrived as soon as expected. I would have given FIVE stars but I had expected to get a confirmatory email at the time of my order and when one didn't arrive I stared to worry.

November 15, 2020
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Reply from Theunusualgiftcompany

Hi

Thank you so much for taking the time to write this review. We will take your advice on board and try and make sure we keep everyone up to date with a confirmation email. Sorry we didn't with you and we will do better.

Kind Regards

Rated 5 out of 5 stars

Will Gladly Shop Here Again

For many years, I always shopped on a different site to get weird or funny gifts (and ideas). When the site I always used went under, I had no idea where to look. I started searching around on google and The Unusual Gift Company checked all the boxes for me (great merchandise, very unique, funny, well priced). Even though I am in Canada, shipping was not overly expensive, everything came very quickly and they were so kind about my whole order. Will definitely shop with them again.

November 13, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Mike

Thank you so much for taking the time to write this review. We work really hard to find usual gifts that will make people smile, which is much needed in todays climate. Can't wait to see what you buy next.
Kind Regards

Rated 4 out of 5 stars

Loved the selection of items on offer

Loved the selection of items on offer.
Ordered the weather sticks which look great and the axe throwing game loooks brilliant. Free gift also a lovely touch.
1 item was not in stock but I was refunded quickly.
Would definitely recommend.

November 13, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Jimbob

Thank you for taking the time to write a review and I'm especially glad you love the items we have in stock. Thank you for recommending us.
Kind Regards

Rated 1 out of 5 stars

Waiting over 4 and a half months for order! Avoid!

I've now been waiting 4 and a half months for my order. Contacted them multiple times but no reply. Avoid at all costs.

*Thanks for the Reply - but still no direct reply via email - mine is Order #125487. All very well writing on trust pilot to save face, but why not bother to reply directly to your customers. Please reply to my multiple emails, really not great service here!

November 13, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi George thanks for reaching out. So sorry you have had such an awful experience and have been caught up in our staff shortages during covid. The postal service also suffered during this time, so it seems that your order may have been lost. We have refunded in full and will send another item to you free of charge. We are now back to full capacity and sending as normal so we do hope that no one else will have the same experience. Best wishes. Felicity.

Rated 5 out of 5 stars

Quality!

Quality product, really happy with the item purchased and it was very generous of them to send a bonus free gift! 5⭐️

November 13, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Duck

Thank you for writing this five star review! We really appreciated it!
Glad you liked the free gift, we aim to make people smile, especially in todays climate. When you get a chance send us an email.
Kind Regards

Rated 5 out of 5 stars

Great family run business

Great selection of interesting gifts. Bought a gift for a colleague on here and will be back for Xmas and Secret Santa!

November 12, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Tom

Thank you so much for writing this review. Can't wait to see what interesting gifts you buy for your secrete santa!

Kind Regards

Rated 5 out of 5 stars

Just love the range of gift ideas on…

Just love the range of gift ideas on this site. Have ordered a few items now and found service to be great - fast delivery and brilliant communication. Definitely recommend

November 12, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi TS Admin

Thank you so much for writing this review and for recommending us. We have been workin really hard on our customer service so we really appreciate this feedback.
Kind Regards

Rated 5 out of 5 stars

As expected

As expected, although for some reason it came in two parcels a day after each other. A good selection and a bit random, so ok if you do want unusual gifts, but i won;t be getting anything fo my mother in law from this site.

November 12, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Chris

Thank you for this feedback. Sometimes we send things separately as it depends on stock, we tty to make it clear on labels but will take this advice on board and promise to do better.
And I'm sure we can find something for everyone - even a mother in law.
Kind regards

Rated 5 out of 5 stars

Support small business

A great website to buy gifts for the ‘difficult to buy for’. I actually ordered a little treat for myself too! Arrived promptly. Thank you!

November 12, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Lisa

Thank you so much for writing this review and glad you go your self a little treat too! It's important we take time to treat ourselves especially in todays climate.
Kind Regards

Rated 1 out of 5 stars

Disappointed

Difficult to review something I did not receive. Due to staff shortages because of covid my order was cancelled and refunded.

November 9, 2020
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Reply from Theunusualgiftcompany

Hi Miss P

We are a small family run business and I admit we have been having difficulty sourcing our usual products. But we are being very swift in making sure our clients know as soon as we do. We are trying very hard to turn this around and promise to do better.

I'm sorry this has resulted in a 1 star, but please do accept out apologies.

Kind Regards

Rated 5 out of 5 stars

Great small British company

Great small British company. Always worth a browse before the big ones. Has many items you wish you had thought of yourself. Recipients of my presents from this site have never been disappointed but often surprised and cheered up. We all need that just now

November 6, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Peter

Thank you so much for writing a reply and we are really glad our products have cheer people up, especially in today climate. You're right we all need some cheer!

Kind Regards

Rated 4 out of 5 stars

Really prompt and helpful when I…

Really prompt and helpful when I couldn't find something! Nice to get some help from a real person for a change. Now my go to website for Christmas shopping 2020!

November 6, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Bryn

Thank you so much for writing a review, we are working very hard on our customer service. We are really glad we are you now go to website!

Kind Regards

Rated 5 out of 5 stars

Jane

I love scouring this website for fascinating and interesting gifts. My friends are always delighted with the unusual presents I buy them. Their deliveries are well packaged and prompt, even in these difficult times. We should all support small British businesses otherwise we will be taken over by large, ugly international giants

November 6, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Jane,

Thank you for taking the time to write a review and I'm glad your friends enjoy our products. It really has been difficult times for all of us everywhere at the moment.

Kind Regards

Rated 5 out of 5 stars

Perfect company for gifts for the hard…

Perfect company for gifts for the hard to please!!!
Easy to order from & my query prior to ordering was swiftly answered by Belinda.
I will be ordering again in the run up to Xmas, I like to support a small UK based company.

November 3, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Helen

Thank you so much for this review, We really appreciate it. We can't wait to see what fun things you will order for Christmas!

Kind Regards

Rated 5 out of 5 stars

I’ve used this site many times and each…

I’ve used this site many times and each time has been problem free. One minor issue developed which was speedily and efficiently resolved. If you need a gift site for those ’different’ presents, then this is the site for you.
Highly recommended

November 3, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Phil,

Thank you so much for this review and we are glad you keep coming back to buy more fun stuff!

Kind Regards

Rated 5 out of 5 stars

Five star service

I recently ordered an item for a friend. I thought my order maybe had not gone completely through successfully as it's status didn't change. I contacted UGC for an update and got a very rapid response from Belinda who informed me of covid delays. Belinda again contacted me the morning she also sent me order and it came very quickly! 5 stars for service!!

They even included an additional gift in my package as a thank you which I felt a lovely touch!

Would definitely order from them again!

Michael, Preston (UK).

November 3, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Michael,

Thank you for taking the time to write this, we really appreciate it! We are working really hard on our customer service and so happy you give them 5 stars!
Can't wait to see what you order next time.

Kind Regards

Rated 5 out of 5 stars

Pleased customer

Ordered from them and within days received my items and a free gift. Very happy with purchase.

October 29, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Nicole,

I'm so glad you are happy with your products. Thank you for taking the time to write a review.
If you could email us about what products you ordered that would be fantastic
Kind Regards

Rated 5 out of 5 stars

Speak as you find is my motto

Speak as you find is my motto. Reading the other reviews is shocking I can only tell you my experience. We ordered a number of items and all except 1 turned up within days. I emailed about the item that was not included and was told they were waiting for stock about 1 week later it came. We also got a free gift which amused my husband no end. They are offering a £5 per review so take that on board but say they will honour it whether your review is good or bad. I would use this company again I really like the items and could not find them anywhere else.😁

October 29, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Helen

Thank you so much for writing this review and I'm glad you liked our unique gifts.
We look forward to your custom again
Kind Regards

Rated 5 out of 5 stars

Belinda at The Unusual Gift Company is…

Belinda at The Unusual Gift Company is lovely!! Her customer service is outstanding!!!!

There was a mistake with my order (we are all only human) but she rectified the issue as soon as it was raised, supplied me with a refund as the item I ordered was out of stock and told me to keep the other item as a good will gesture.

I also offered Belinda some feedback on one of the free gifts they offer. She took this on board and was very appreciative of the advice.

As a small family run business I wish them all the best in the future. I will definitely purchase items again and recommend to family and friends.

Thank you Belinda!! 😊

October 22, 2020
Unprompted review
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Reply from Theunusualgiftcompany

Hi Emma & Jaxon

Thank-you so much for this wonderful review and your helpful hints were very much appreciated.
Thank you for recommend us too!
Kind Regards

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