Theurbandoorcompany 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lovely people to deal with! Great products at good prices. Bought a front door from them and then went back for an electric roller garage door! Don't buy a door in the Essex area without at least talk... See more

Rated 5 out of 5 stars

Was pleased with the purchase of our new kitchen/rear door. We chose a stable door style with inter grated blind. This was fitted just prior to the Covid shutdown. But unfortunately we have had... See more

Rated 5 out of 5 stars

Excellent company five stars is not a high enough rating. This is my third time using Urban Door Company. The can’t be beaten on quality of product, price and customer service. Paula starts the ball r... See more

Rated 5 out of 5 stars

Excellent service from Paula and Danny. Paula was efficient. We had a double conservatory door fitted by Danny. He cleared up as he went. No damage to walls. We were impressed the first time we used U... See more

All reviews

(47)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Urban door company were really helpful…

Urban door company were really helpful choosing the door and design. Happy to answer any questions. No sales pressure at all and the fitting went very smoothly. We would 💯 recommend them.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

New front doors

It was a pleasant experience dealing with the Urban Door Co. The whole process from placing the order through to having our doors fitted was carried out very professionally by friendly people.
We are delighted with our double front doors that look even better than we imagined.

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve just had a new front door fitted…

I’ve just had a new front door fitted by the Urban door company, right from the start this company were very professional , from the day we first contacted the company, through to the survey and door being installed by Dan, who did an excellent job. I can thougherly recommend this company.
Mr J Eaton

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

New Front Door

From ordering (Paula), survey (Jeff) and installation (Dan). The whole experience was professional, friendly, and we have an excellent new front door. Very pleased. Highly recommend.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and a quality…

Excellent service and a quality product. Friendly staff who turned up on time and kept us informed. Clean and tidy workmanship by the fitter. Highly recommended.
Thank you Paula for your help.

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

New door

We chose Urban Door following a recommendation and were not disappointed. A speedy & first class service from start to finish, we will definitely use them again. Many thanks to Paula, Jeff & Dan.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

We love our new door!

Our new door has completely changed the look of our house for the better. We went for a traditional but modern look and we couldn't be happier with it. The service provided from the design to the fitting was so easy and it is just what we wanted!

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Had a front door fitted 2 years ago and returned to have our garage door replaced. All work done efficiently and expertly.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

Was pleased with the purchase of our…kitchen door.

Was pleased with the purchase of our new kitchen/rear door. We chose a stable door style with inter grated blind. This was fitted just prior to the Covid shutdown.
But unfortunately we have had some discolouration to the glass surround mouldings.
This we reported to The Urban Door co. who arranged a replacement of the guilty sections.
As very speedy service and a first first class job. A very happy customer, highly recommended. Fred Dick.

June 3, 2024
Unprompted review
Rated 5 out of 5 stars

Five Stars!

So glad we chose The Urban Door company! From the moment we entered the shop Paula was welcoming and full of knowledge and advice in helping us choose our ideal front door. Shout out to Jeff as well who was equally as nice and helpful when measuring the door. A true 5 star service throughout, I highly recommend the company for anyone looking to get a new door….thanks again for all your help Paula!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Customer comes first!

Fabulous end to end customer service! We visited Urban Door Company in search of options for a new front door having visited other showrooms. We were knocked out by Pauline. Her enthusiasm and knowledge, together with a no pressure approach to showing / recommending to us examples of styles and colours was so much appreciated. Having made our choice, we were expecting survey and fitting within 6 weeks, but a survey was undertaken the very same afternoon and the door was fitted within 3 weeks. Steve was punctual, tidy and professional, a craftsman. The door is very well made, beautiful, safe & secure. It looks terrific and has transformed our little house. The follow up call from Pauline next day to ensure we were 100% satisfied underlines the company’s customer first mentality. Cannot recommend highly enough. Thank you!

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Had the best experience with Urban…

Had the best experience with Urban Door. Paula was very helpful from start to finish and really helped us with the process. Both the surveyor and Steve came promptly and were super helpful and the door install went smoothly. So grateful to all of them!

April 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very glad we chose URBAN

Very glad we chose URBAN. You get exactly what you pay for with them .... super service, great advice from Paula, a perfect product and Steve the installation guy was a real Pro'. We'd recommend URBAN to anyone who wants a quality experience. (Sounds a bit 'cheesy'.... but true!).

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company. Easy and efficient to deal with the whole process was seamless. From order. To survey to installing all perfect. We are super pleased with our new door.

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

New French Grey Front Door

I recently had a new front door fitted in French Grey which everyone has said it looks lovely. The porch is nice and bright now. I received excellent service from Paula, Jeff and Steve, all very professional. So happy with the new door, would definitely recommend The Urban Door Company.

February 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Paula was very helpful and knowledgeable in the initial design stages, the surveyor arrived bang on time and explained how the fit would take place and Steve the fitter did a first class job installing the doors and windows. I would thoroughly recommend to anyone.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company 5 stars

Excellent company five stars is not a high enough rating. This is my third time using Urban Door Company. The can’t be beaten on quality of product, price and customer service. Paula starts the ball rolling in the showroom asking all the right questions to make sure you get exactly want you want. Then the surveyor is amazing making sure your vision will work. Then Steve the fitter is excellent and very considerate of your home putting down protection on the floors and then cleaning up when the job is finished. All rubbish taken away and any render/brickwork disturbed made good. A brilliant local company

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. They helped us design our door, gave us time to review and make the decision too.

The door took about 4 weeks and the fitting was amazing, took half a day and is finished and fitted to such a high standard. The door is sealed and finished a lot better than the door that was here when we moved in.

Great service, would highly recommend.

December 18, 2023
Unprompted review
Rated 5 out of 5 stars

I would highly recommend the Urban Door…

I would highly recommend the Urban Door Company, excellent service from start to finish. Communication was second to none. My door required a minor adjustment a few weeks after fitting and this was sorted in a timely manor with excellent customer service.

October 25, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look