The Wall Lighting Company Reviews 

216
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very helpful customer service. Needed answers to specific questions relating to my choice of light and provided with appropriate answers to my questions. Also called me back as promised when there was... See more

Company replied

Rated 5 out of 5 stars

I talked through my requirements, the wall lighting company ‘got it’. They made the cables to our agreed specifications. It was delivered promptly and very well packaged in Nov 25. Our renovation has... See more

Company replied

Rated 5 out of 5 stars

Beautiful lights. Superb quality, non flimsy cheap parts here. We initially ordered several different styles to try out before ordering more of our preferred lights. Returns were handled quickly and... See more

Rated 5 out of 5 stars

Ordered the Zafferano Pina mini table lamp, having seen them in a posh restaurant in Oslo! I was thrilled to finally find them stocked by The Wall Lighting co. It was expensive, but worth every pen... See more

Company replied

Company details

  1. Lighting Store

Written by the company

We have a wonderful range of beautiful, bespoke and quality wall and pendant lights at The Wall Lighting Company Ltd. Our lights are sourced from artisans in the UK to designers in the USA and Europe. For any lighting style - contemporary, classic, bespoke, unique and industrial. Interior, Bathroom and Outdoor Wall Lighting with the correct IP specifications. We pride ourselves on our customer service and want to help our customers in achieving all their wall lighting requirements. Free standard UK delivery on all orders over £100.00.

The best range of Wall Lights at The Wall Lighting Company Ltd

Written by the company

We have sourced quality, unique and beautiful Wall Lights from all around the world including from artisans here in the UK
Customer service is paramount to us and we are here to help you find the right Wall Lights whether it is for your home, office or any commercial premises. We have supplied wall lights to Governments, hotels, restaurant chains and shops. Our wall lights have been sent to Australia, Dubai, USA, Monaco, Spain and France. We supply all styles of wall lighting - modern, classic, industrial, bespoke and unique.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(216)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lighting for wedding venue

We've adorned our venue with pendants from The Wall Lighting Company. The products look great, but we've also been really impresses with The Wall Light Co's efficient and friendly customer service.

May 2, 2023
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Good morning! Thank you so much for this kind review. We are glad you have enjoyed your experience with us. We cant wait to see your lights up in the venue! Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Minor issue, solved no problems.

Minor issue, wrong item delivered but correct item was delivered very promptly and they arranged a collection of the incorrect item with no fuss. Great customer service.
Had similar issues with other companies and they made it so difficult in comparison.

February 1, 2023
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hello Amanda, Thank you for taking the time to leave this lovely review. It is always great to hear our customers are happy with the customer service. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Stunning lantern

Lantern is so beautiful I've bought another two. Really beautiful, elegant design. Bought a cheaper version for comparison, this lantern is much sleeker and the matt black finish is the cherry on top. Customer service also very good and attentive leaving me a very happy customer!

February 2, 2023
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hello Stella! Thank you for taking the time to leave this lovely review. It is always great to hear our customers are happy with their products and the customer service. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Great customer service.

Great customer service from this excellent company. Orders fulfilled directly. We had a problem fitting one light (our fault) conversation with customer services most helpful. Returned light fitting exchanged. All by return post. Matter resolved and great lights.

July 9, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Tim, Thank you for taking the time to leave this review. Always great to hear our customers are happy with their products and the customer service. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

This company is fabulous

This company is fabulous. Beautiful products. Customer services really do go all the way to helping you get just what you want. Thank you especially to Mel who dealt with me mostly, and thanks to Becky, too for responding when Mel was busy helping someone else. Amazing. Can't wait to get my lights!

June 15, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Anna, Thank you for taking the time to leave this fab review. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Beautiful lights

Beautiful lights, of a high quality.

Excellent customer service from the company, who went above and beyond to source and deliver items in a timely manner.

May 20, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you for taking the time to share your experience. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Great service and prompt delivery

March 21, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you for taking the time to share your experience with us. The lights look lovely! Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Fabulous products, great company

Great customer service and really beautiful products. Would definitely recommend the company

February 1, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Elen, Thank you for taking the time to leave this fab review. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Great service and high quality

Amazing, personalised service from start to finish from this great company. We visited their office and looked through products, were impressed by the quality and made a bespoke order that was very professionally handled. Full advice on style, size, colour, fittings etc. and the lights have transformed our home.

January 6, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Wow Chris! Thank you for taking the time to share your experience. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Lago double adjustable wall lights

We used the Lago double adjustable black/antique brass wall lights in one of our chalet projects in the French Alps. They look fabulous. We found the company to be very efficient with great communication.

January 5, 2022
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you for taking the time to share your experience Brenda. The lights looks stunning in their new home in the Alps! Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Lovely people and super helpful

Lovely people and super helpful. Thrilled with all our lights, pendants and wall lights

December 13, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Sarah - Thank you for taking the time to share your experience with this wonderful review. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Perfect service and product

Really quick reply to my queries, quick delivery and the product is as it appears in the website. Everything was perfect. Many thanks for your professionalism!

November 10, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Ines - Thank you for taking the time to share your experience with this wonderful review. Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service. There was a delay in delivery but Customer Service kept me updated throughout and even offered temporary alternatives. I was happy to wait and when the lights arrived they are stunning. I’m so pleased with them. Top company to deal with, they really look after the customer. Thank you

November 3, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Jane - Thank you for taking the time to share your experience with this wonderful review. We are always happy to help! Best wishes from all of us at The Wall Lighting Company

Rated 5 out of 5 stars

Beautiful pendant light

A seamless experience from start to finish - ordering and delivery were easy and fast. Our glass pendant light is beautiful, high quality, and very easy to fit. It has exceeded our expectations.

October 25, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Hi Anne - Thank you for taking the time to share your experience of TWLC with others. We very much look forward to hearing from you again. Best wishes from all of us here at The Wall Lighting Company.

Rated 5 out of 5 stars

Lightened up my day!

The Wall Lighting company have a fantastic array of lights (including those with more classic/industrial designs). The website is easy to navigate, and clearly lists of the specific technical information required to help you in making your decision.

Friendly customer support team (Mel, Becky, Aisyah) made the experience even more enjoyable.

I will be shopping here again!

August 19, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Wow! Such a wonderful review - thank you for taking the time to share your experience. We look forward to hearing from you again. Best wishes from all of us here at The Wall Lighting Company.

Rated 5 out of 5 stars

Absolutely delighted!

Absolutely delighted with the glass pendant lights I bought. The price was more than I'd normally spend but I couldn't find any I liked as much anywhere else so decided to go for it. The customer service was fabulous and gave me advice on the size to buy and the fixings and hanging detail, they also said they would hold the items for me until my kitchen was finished. The pendants were packaged very well and came quickly as soon I requested. They are absolutely stunning!! Great product and super company to deal with. Highly recommend.

August 2, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you for this lovely review - We are so pleased you are happy with your lights and love them just as much as we do! We hope to help you again with any of your future lighting needs. Best wishes from all of us here at The Wall Lighting Company.

Rated 5 out of 5 stars

Absolutely gorgeous lights

Absolutely gorgeous lights, unlike anything else we have found online. The first light we ordered exceeded our expectations in terms of quality and design and we ordered other lights for another room soon after. Great service too, highly recommended!

June 6, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you very much for this fantastic review - We are so pleased you appreciate the quality and design of the lighting as much as we do and we hope to help you again with any of your future lighting needs. Best wishes from all of us here at The Wall Lighting Company.

Rated 5 out of 5 stars

Large glass pendant light…

Ordered a large glass pendant light for the bedroom. It's perfect, exactly what we were looking for. The delivery was super fast. Customer service was great, especially Becky. So great company to deal with, with great products. Highly recommended.

June 6, 2021
Unprompted review
The Wall Lighting Company logo

Reply from The Wall Lighting Company

Thank you very much David - Lighting perfection is what we aim for. It is wonderful to hear of your great experience and we hope to help you again with any of your future lighting needs. Best wishes from all of us here at The Wall Lighting Company.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look