Thomas and Thomas Solicitors Limited Reviews 144

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, noting their pleasant and respectful demeanor. Many people praise the excellent customer service, appreciating the personalized approach and clear communication throughout their processes. The company is frequently commended for its quick response times, efficiency, and ability to keep clients informed without needing to be chased. However, some people were dissatisfied with the service, citing issues with delays, lack of accountability, and poor communication. These reviewers mentioned that the company was slow and unresponsive, leading to significant stress and even contract termination due to requests for progress updates.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, often highlighting excellent communication, quick responses,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting clear, timely communication... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the exceptional communication and guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Got through our side of the home buying process extremely quickly. Highly recommended

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended conveyancing service

I am very happy to recommend Thomas and Thomas without hesitation. I engaged Laura Matthews for the sale of my apartment in Weston super Mare and I was highly impressed. I was kept informed of progress at all times, communication was clear and timely, and responses to my queries were answered swiftly. The team took a 'contract ready' approach to the sale, and once I had accepted my buyer's offer, our side was ready to exchange contracts 3 weeks later.
The sale took several more weeks to complete due only to more time needed by the buyer. I intend to buy another property soon and will be engaging Thomas and Thomas again for the conveyancing.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

I was very pleased with every aspect of the process (selling). The team was highly professional and efficient. I am truly thankful to everyone, and especially to Sandra, who was absolutely great.

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from a friendly, diligent team

Emma and the team have done a great job in arranging, coordinating and finalising my property lease extension. It was a long difficult process due to the other parties accessibility and response times but the team were great at keeping me informed. A great team and an excellent all round service from start to finish! Thanks everyone.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Buying a house can be a daunting

Buying a house can be a daunting, overwhelming experience for first time buyers.
Alun, Cai and the rest of the team at Thomas & Thomas have made this process as seamless and straightforward as possible for us. Always happy to answer any questions and everything was explained in great detail at every step. Even advice on how to approach certain things when asked.

Would definitely recommend their services and we will be using them again when we decide to sell.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Laura Matthews and…

Couldn’t recommend Laura Matthews and her team more!

My situation ended up being pretty hectic, I switched houses late on, broke the chain, had early exchanges… the lot. But Laura was brilliant throughout. She stayed totally focused on what was best for me and made sure there was no unnecessary risk at any stage.

She was always available for a call, gave clear advice, and just made the whole process feel a lot less stressful. Also really appreciated how transparent everything was - no hidden costs, no surprise fees, just honest and straightforward from start to finish.

Honestly, she’s been key in helping us get our dream home. I’ll definitely be using her team again going forward.

Fab work all round! Thanks Laura

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic team

What a fantastic team. Communication and response was excellent. I was selling a house after a bereavement, and Team Melissa helped me every step of the way and made a stressful experience as easy as possible. If you are looking for a supportive team to help you through, I can’t recommend Thomas and Thomas highly enough. Would definitely use them again if needed.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Our happy first time buyers, thanks to Beverley!

I work for an estate agents in the North East and our buyer & partner instructed Beverley Cooke as their solicitor to work on her behalf of the purchase.
From the start we made contact to progress the purchase, Beverley had a very professional approach and was very responsive in sending us regular updates regarding the progression.
She managed to progress the purchase and has achieved a date for completion within less than 8 weeks. This is very unusual these days for a solicitor to achieve this in such a short time period. Beverley was on the ball from the very start,
Well done Beverley for your hard work, it was a pleasure dealing with you and I hope that your company appreciates your hard work and commitment to the job you do, and you do it so well. We have 2 very happy FTB's moving into their home this month.

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I returned to Beverly in the Conveyancing dept for a second time as she had been so good when I bought a house a few years ago. Again very personal service and I was kept up to date and guided through the process throughout.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable, professional and proactive.

We’ve now worked with Laura and her team at Thomas and Thomas Solicitors on three different acquisition/sales and they have been very knowledgeable, professional, and proactive with each making it easier for us to progress with other matters. Highly recommend.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

I’m very unhappy with the service I…

I’m very unhappy with the service I received. I was told clearly that if I lost or won my case, I would not need to pay anything (“no win, no fee”). However, after my case was cancelled at the last minute, I was contacted and asked to pay charges anyway.

Being let down at the last minute caused me a lot of stress and left me without time to arrange alternative legal help. I feel the communication and transparency around costs were very poor. I would not recommend this service based on my experience.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Thomas and Thomas for years…

I have used Thomas and Thomas for years and have just sold a property with them. Fabulous service and communication, made selling my house stress and hassle free. Special mention to Sandra Hutchings who is always brilliant and made sure I was kept up to date with the process. Thanks again all.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Emma Emes has been our solicitor twice and she has provided excellent service both times. She and her team are reliable, responsive, well organised and very friendly. I couldn't recommend her and the team enough.

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Team and service - repeat client

I have used Thomas and Thomas for years. Melissa Thomas prepared our wills and gave sterling advice. We have also changed property ownership details with Land registry through T&T, and they have done conveyancing with house sales and purchases over the years. Most recently I put two properties on the market with Thomas and Thomas who gave a quick, professional and responsive service. Throughout the process communication was good and regular, and the completion and exchanges went through without delays or hitches. The most recent one went through within 8 weeks! Thank You to Team Molly and Molly Graham and all at T&T! It was painless and stress free - not something you can often say about house sales!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Thomas and Thomas Solicitors and would highly recommend them.

Beverly handled my purchase and was consistently helpful, knowledgeable, and reassuring throughout the process. She explained everything clearly, kept me well informed, and was always quick to respond to any questions. Her advice was practical and clearly based on strong expertise, which made what can be a long process feel very manageable.

I wouldn’t hesitate to recommend Beverly to others looking for a reliable and professional conveyancing service.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Local exceptional law firm with team Melissa ⭐

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It was great having them local, nothing was too much trouble and we were kept in the loop every step of the way. We have recently done wills and PoA's for a few family members too 🫶🏼 Thank you team Melissa, thoroughly recommend you all ⭐⭐⭐⭐⭐⭐

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

An outstanding solicitor

Molly our solicitor at Thomas and Thomas adopted a very professional knowledgeable and yet supportive approach to dealing with the legalities involved dealing with the loss of my step mother and subsequent sale of the house . Molly and her team were always on hand to answer our many questions effectively and efficiently. She guided us through a difficult time with sensitivity and humour. Thank you so much for your sage advice and support. Your approach to your clients is really exceptional.

Brian Lippitt client

January 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look