Thomas and Thomas Solicitors Limited Reviews 

158
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and solicitors for being exceptionally professional, friendly, and highly responsive throughout various property sales, purchases, and wills. Many consumers actively state that the legal team provides clear guidance and consistent updates, making complicated legal procedures feel entirely manageable and reassuring. However, some people mentioned that navigating these intricate property transactions could occasionally involve particularly stressful moments or challenging circumstances along the way. Clients deeply appreciate the dedicated support received, noting that prompt responses and continuous communication remain crucial when successfully handling more demanding cases.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professional, responsive, and... See more

Service

Customers had positive experiences with service, noting that staff were approachable, knowledgeable, and... See more

Customer service

People report positive experiences with customer service, highlighting responsive, understanding, and... See more

Response time

Consumers find response times to be positive, highlighting efficient and reliable communication throughout... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as straightforward, painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(158)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thomas and Thomas Ceri highly recommend…

I just wanted to say a massive thank you to Ceri in Thomas and Thomas who has been handling my purchase.
I can’t even begin to write in words how amazing she’s been. She’s hands down been my rock throughout the stressful time of purchasing a property. She’s been reassuring, on the ball and so thorough. I cannot recommend Ceri enough. She is a massive credit to Thomas and Thomas Solicitors. I’ve been informed and updated constantly through out in a professional manner and always had my mind put to ease.
I wish I could give 100*’s. Highly recommend Thomas and Thomas. Especially Ceri and her team.
Thank you again. Really really happy!!

November 8, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely feedback and kind words, which we will ensure are passed on to your conveyancer

Rated 5 out of 5 stars

A thorough and professional service

I was happy with the service I received. They were professional, thorough and ultimately got the job done. We had Alun Wines as a conveyancer and he was very personable and ensured our interests were looked after from a legal point of view.
The process started 22/07 and we completed 31/10 (14 weeks) albeit there was an email sent to an incorrect email address by the sellers solicitor which resulted in us ‘losing’ 2 weeks.
Me and my wife would absolutely use them again, in fact we are using them to write our joint wills.

October 31, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for leaving your review, this is very much appreciated.

Rated 5 out of 5 stars

Property Purchase- First time buyer

Our Property purchase file handled by Ms Ceri and her team, they were very responsive either phone or email, every week we were getting update on our property process. Also Ceri found a big mistake made previous Solicitors on our property and corrected it. They were economical in pricing. I highly recommend them to my friends and colleagues and online groups when someone ask for Recommendations.

October 4, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely review, we will pass this along to your conveyancer.

Rated 5 out of 5 stars

Excellent service…

Thomas and Thomas provided an excellent service. Would definitely use again in the future.
A special thank you to Jess for being so helpful and professional.

October 4, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for taking the time to leave such a great review, we will pass this along to Jess

Rated 5 out of 5 stars

Probate and Conveyancing services

Thomas and Thomas dealt with probate and house sale conveyancing with Molly Graham as our solicitor/case manager. Everything with dealt with confidently and professionally with both probate and conveyancing accomplished quickly and seamlessly.

September 27, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely review, we will pass this along to Molly.

Rated 5 out of 5 stars

Very quick and efficient

Very quick and efficient, easy to get in contact with, answers all queries within 24 hours. We were in a chain of 4 buying/selling and our solicitors were by far the quickest at having things sorted and we were the first ones ready in the chain. Very thorough and attentive. Could not recommend more.

September 9, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely feedback Jennifer, we will ensure this is passed onto your legal team.

Rated 1 out of 5 stars

Proceed with caution

After buying and selling house over 15 years I have never come across a more incompetent solicitors. I have had months upon months of constant deflecting with the same excuse every time ‘we are reviewing the file’. Unacceptable and a complete waste of peoples time and money.

September 6, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Dear Sarah, we are sorry to read your review however it seems that you are not a client of this firm and we believe your review may have been left in error. We remain happy to speak with you if you would like to contact us at laura.matthews@tandtaw.co.uk or call 01656253333.

Rated 5 out of 5 stars

Thank you to the conveyancing team at…

Thank you to the conveyancing team at Thomas and Thomas for helping in the sale of our home . Unlike lots of other solicitor firms the staff at Thomas and Thomas were always available at the end of the phone Staff were extremely polite and helpful and always prompt in getting back to us when we had a query . The service was very competitively priced and overall excellent value for money . Wouldn’t hesitate in recommending them and we’ve made a note to be back to request their help with other legal services in the future .

July 30, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely review, we will pass this along to your conveyancer.

Rated 5 out of 5 stars

Buying a home in Cardiff and relying on…

Buying a home in Cardiff and relying on a tricky chain, the professionalism and the service provided by Beverley was excellent. Having one dedicated person was ideal, with messages answered quickly and phone calls taken every time. Beverly was very knowledgable and dealt with our worries. Excellent service and value.

July 30, 2024
Unprompted review
Thomas and Thomas Solicitors Limited logo

Reply from Thomas and Thomas Solicitors Limited

Thank you for your lovely review, we will pass this along to Beverly

Rated 5 out of 5 stars

Thomas and Thomas were amazing

Thomas and Thomas were amazing. They delivered an excellent service. When we needed to remortgage they were there to help and support us from start to finish.
Beverly was brilliant, kept us informed at every step a long the way.
Would highly recommend to anyone looking for a solicitor to help with their remortgage
Best wishes
Kelly and Jamie McCarthy

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Nothing can be better

Nothing can be better. Highly recommend to everyone who is buying your house.
I am so pleased to have them to help me buying my first house. As a first time buyer, this process can be very frustrated. I help my parents before when they bought their house and it’s a nightmare, their solicitor is so unprofessional.
I got Ceri and her team to help me, they are really professional and efficient. I got an email update every week without chasing or asking them, sometimes even they have annual leave they have handover everything smoothly as well and follow up very good.
I am really glad I chose them. Their price is super reasonable as well.
I will highly recommend them to anyone if you are looking a solicitor for your house!

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Ceri Wilkinson at Thomas and Thomas is…

Ceri Wilkinson at Thomas and Thomas is the best conveyancing solicitor I have ever used, her knowledge of property law is second to none, she is an excellent communicator, is highly efficient and can finalise transactions very quickly indeed. Highly recommended.

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Moving is a very stressful time but was…

Moving is a very stressful time but was made so much easier with the very professional help of Mrs Ceri Wilkinson…..what a delightful lady always had my best interest at heart…..gave me such confidence in everything she did and also made the transaction faultless……an asset to your organisation and someone you should be very proud to have on your team….i thank her most sincerely for all she achieved for me and I feel extremely fortunate to have had such a kind understanding person to see me through the process of the selling of my property…….i wish Ceri every success in the future…..and thank her once again for such excellent service…..kind regards Jeanette 👍🤗

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you so much Jess

Thank you so much Jess, for your help to complete the purchase of my house! You were very patient, informative and professional at all the time and made this process as smooth as possible. Thank you again.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

House sale

Absolutely brilliant from start to finish. Ceri and her team went above and beyond, would highly recommend.

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

We would highly recommend these…

We would highly recommend these solicitors. We have not sold a house for over 30years. Thomas and Thomas made it so easy. Very helpful. We liked the fact that every Monday we were sent a update of how far we were in the selling line.
We are not the best on up to date technologies. Thomas and Thomas website made the digital documents easy for even us to fill in.
Always very professional if we had to contact the office. With the receptionist very happy and helpful.
We will not hesitate to recommend and go back to this solicitors for any future needs.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

For 2 months of our sale and purchase me and my partner have been in intensive care with our new born. The stress of this sale and purchase was something we worried about. Team Laura took all the stress of this sale and purchase off us and were amazing. A few issues were thrown at them but they dealt with it so quickly. Team Laura made sure we could focus on the important thing for us while they dealt with everything. Will return for any purchase or sale and refer anyone we know to them who need their services.

May 2, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Team

Emma and her team have been amazing the last few months with me buying my first home. Updated me with every process. Can’t thank them enough. I will 100% be using them again in the future

April 5, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look