Thomas and Thomas Solicitors Limited Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and highly responsive staff for providing clear explanations and reassuring guidance throughout complex property sales and legal processes. Consumers deeply appreciate the timely communication, noting that the dedicated team is always available to answer queries and keep them fully updated at every single stage. Some reviewers were not happy with the overall service, mentioning that being let down at the last minute caused stress, while a few others felt that keeping clients updated could be beneficial. Despite these few critical remarks, most consumers remain extremely satisfied and would gladly recommend the firm to friends and family.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and clear... See more

Service

Reviewers express great satisfaction with the service, highlighting professional communication and prompt... See more

Customer service

Users describe positive interactions with customer service, noting that staff are consistently responsive,... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the team for being quick to reply... See more

User experience

People report overwhelmingly positive experiences with user experience, finding the overall process to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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4.8

All reviews

(158)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* recommendation

A speedy and seamless service from Laura, Elouise, Jessica and team. I was kept up to date throughout, they made my experience smooth and stress free. I would definitely recommend this team. Many thanks!

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Cannot recommend enough!!!

Emma and team were recommended to me to use for my house purchase. My wife and I only have great things to say. From the beginning of the process to the end it has been extremely seamless and very very easy. Communication and attention to detail has been amazing. What I thought would be a stressful process has been anything but. I can’t honestly thank Emma and the team enough. If I could give more than 5 stars I would.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with Laura

Fantastic experience with Laura , she completed our conveyancing , I cannot recommend her enough - fast , efficient and brilliant communication . I particularly liked the flow-chart to show our journey with buying and selling our house , it was straight-forward and made the process easier for us . I would definitely use Thomas and Thomas solicitors again in a heartbeat !!

December 5, 2023
Unprompted review
Rated 5 out of 5 stars

Nothing but 5* for these folks.

Nothing but 5* for these folks.
A friendly, family run company.
We have dealt with quite a few solicitors in the area and these folks were the best, by a long way.
They couldn't have been more helpful, friendly and engaging and Sam, in particular, went well above and beyond to ensure the sale and chain remained intact. As well as Sam a special mention goes to Tom, Melissa and last but by no means least, Susan.
We cannot recommend these folks highly enough.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Emma and her team have worked fast and provided a very professional service.

I have always been kept informed of progress on my sale and any questions I had were answered very quickly.

Thank you for making my sale a stress free process.

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Firm

Laura and team helped us buy our first family home. Honestly amazing - handled a number of difficult issues like professionals and were always on hand when needed. Honestly can't recommend them enough. Honest thorough and experienced with conveyancing clearly.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

5/5!

We had a brilliant experience working alongside Thomas & Thomas Solicitors, particularly Jessica & Alun, who were a huge help to us during the conveyancing process. They were always happy to talk us through the process, and responded/completed any & all actions in a timely manner, whilst always remaining friendly & kind. Thanks so much Jessica & Alun!

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Team Laura

Excellent service from Team Laura. Super organised and efficient. First time I have never had to chase a solicitor for updates, or to achieve progress, on my case. I highly recommend for conveyancing.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

My experience with Laura and the team was excellent throughout. There were many delays, due to my buyers and their lawyers, which made it a very long process but the team were always there with their support. I would definitely recommend Thomas and Thomas.

September 28, 2023
Unprompted review
Rated 4 out of 5 stars

Personal service

Once Laura and the team were aware of the date I needed for completion the response was fantastic. I felt it was slow and too automated at the start but the personal service kicked in when I needed it to, recognising the importance of this to me. There was also alot of checking of old documents I had before they wanted to commit to me taking out further indemnities which has saved me both time and money.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Casey & Laura were amazing

Casey & Laura were amazing, I cannot express how easy they made the process especially that we were first time buyers.
Every Monday we had a weekly update which meant we didn’t have to email asking where we were in the process. As soon as there was any action on us we had an email and a response the same day with explanations of what was required.
We even received an email on bank holidays when it was close to completion.
We moved into our new house in 4 months thanks to Thomas and Thomas solicitors.
We will definitely be using this solicitor for any future requirements. Thanks again! 100% recommend Thomas and Thomas Solicitors!
Hannah & Richard M

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

An easy process!

Casey & Laura were truly incredible. They kept us informed throughout the process of buying our first home even if we were 100+ miles away! They were friendly and always had the time for us whether that be via email or the phone. Thank you for a speedy and stress free process. 100% recommend & already have!

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

So helpful

Thomas and Thomas solicitors were amazing with our house transaction. Kept us updated at every point and everything was simple and explained.
Highly recommend

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Honestly can't recomend enough

Honestly can't recomend enough, we were the acting brokers for our mutual client and these soliciotrs went above and beyond for our client who was in a very vulnerable position.

They were always there at the other end of the phone or email which is very rare when calling most soliciors!

In particular we would like to thank Alun for all his help for our client!

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Very professional staff

Very professional staff, reception always kind and friendly.
All the team is exceptionall.
Big thanks to Casey and Laura for working efficiently, effectively and professionally in our new house purchase case.

March 16, 2023
Unprompted review
Rated 5 out of 5 stars

Sandra and the team at Thomas & Thomas…

Sandra and the team at Thomas & Thomas are very friendly and effective Conveyancing Solicitors.
As property investors, we have now sold several houses through T&T and will be using them again without hesitation

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Team Alun

Excellent service from Team Alun at Thomas and Thomas Solicitors who assisted us with conveyancing our house purchase. Due to delays with my wife's property sale the purchase turned into a chain at the last minute and Alun and his team went out of their way to resolve it, liaising directly with my wife's solicitors to organise it all and transfer funds so it went smoothly on the day. Cannot recommend them enough!

December 14, 2022
Unprompted review
Rated 5 out of 5 stars

exceptional experience

We had an exceptional experience with Laura and team when selling our home. The team were extremely efficient and professional. We could not be happier in using them and will continue to do so with any future sales and purchases.

December 22, 2022
Unprompted review

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