Thomas and Thomas Solicitors Limited Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and highly responsive staff for providing clear explanations and reassuring guidance throughout complex property sales and legal processes. Consumers deeply appreciate the timely communication, noting that the dedicated team is always available to answer queries and keep them fully updated at every single stage. Some reviewers were not happy with the overall service, mentioning that being let down at the last minute caused stress, while a few others felt that keeping clients updated could be beneficial. Despite these few critical remarks, most consumers remain extremely satisfied and would gladly recommend the firm to friends and family.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and clear... See more

Service

Reviewers express great satisfaction with the service, highlighting professional communication and prompt... See more

Customer service

Users describe positive interactions with customer service, noting that staff are consistently responsive,... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the team for being quick to reply... See more

User experience

People report overwhelmingly positive experiences with user experience, finding the overall process to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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4.8

All reviews

(158)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Professional

We made our house purchase, on a buy-to-let, around 18 months ago and Thomas & Thomas were excellent throughout. We then had an administrative issue which took ages to sort out (Vendor's solicitor didn't help). All resolved by Emma and her team, who helped us even though the main conveyancing was long over. It really pays to get a decent firm and I'm so glad we chose well. Highly recommend Thomas and Thomas Solicitors. They are professional. Don't for for a cheap conveyancing firm; you get what you pay for!

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Laura and her team kept us updated regularly, were easy and friendly to contact and when it all got a bit stressful towards the end (our mortgage offer was coming to an end and it wasn’t an option to extend or get a new offer) they kept the pressure on and made it all happen for us in time.
Wouldn’t hesitate to use them again or recommend to others.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Team Laura Thomas & Thomas Solicitors

Team Laura handled our sale extremely efficiently, there were 4 of us on the title some living hundreds of miles away, Laura's team kept us all fully updated and made sure all signatures were done in a timely manner.
We will definitely use Laura again, and would recommend anybody who has any property transactions to do , to follow suit!

December 15, 2022
Unprompted review
Rated 5 out of 5 stars

Extremely helpful team 10/10

I cannot compliment Thomas and Thomas enough for getting my re mortgage over the line the day before my mortgage offer was due to expire with the interest rates rising it was extremely important to me to get this done. They have been extremely helpful through out the process, and have taken the time to full explain everything that was required as I have not done this before. I cannot thank them enough and would advise anyone to use them!

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Complete diligent service throughout a very difficult purchase

Laura Matthews and her team at Thomas & Thomas Solicitors assisted us to settle a very difficult probate purchase which took 7-months to grant. The Seller's Solicitor was very difficult throughout the process and thankfully I had Laura on my side to deal with this professionally, patiently and very diligently, to the point where they were doing work outside of their quoted scope to ensure we weren't dealing with scams or unnecessary delays. The team literally dotted all the i's and crossed all the t's. I can't thank and recommend Laura and her team enough.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Thomas and…

Exceptional service from Thomas and Thomas.

We used Thomas and Thomas to proceed on the purchase of our brand new home and the service from start to finish was stress free. Alun, Farah & team did a tremendous work with the process of sorting out all the legal work and liaising with the other representatives in the process.

We had continuous updates to show that they cared for our case, as well as providing the best advice for the number of options we had.

Lastly, the receptionist who picked up the phone every time we made a call made it a delight to hear her voice every single time - thank you!

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Used Thomas and Thomas to proceed with…

Used Thomas and Thomas to proceed with our house sale and purchase during the Summer / Autumn 2020. Instruction went through end of July, completion October of that year, this all while Covid 19 made things VERY difficult. Overall I was very pleased with the service.

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great service, amazing team.

As a first time buyer, my experience with Laura and the team has been amazing. They have been very supportive and ready to answer any questions you have. They keep you updated on regular basis and you're always on track with the process. Can't recommend them enough. Thank you Laura and the team 😊

Entela

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Emma and her team in Maesteg are fantastic

The team working under Emma Davies in Maesteg are brilliant. Everyone I dealt with from start to finish was so helpful and friendly. Emma was super efficient in completing the legal work with help from her legal assistant Laura. They just get on with it, you don't need to keep contacting them and they send an update weekly which is so helpful and puts you at ease, as you know where you are up to in the process. Fantastic team and amazing service in this extremely busy conveyancing time.

February 1, 2022
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! What a team Laura leads - they are outstanding! So helpful, knowledgable and prompt - they went above and beyond to overcome consistent problems we faced with our seller's solicitor! We cannot thank them enough for having us in our new home for Christmas. Excellent service from the very beginning and brilliant value for money. We highly recommend Team Laura at Thomas and Thomas.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Professional and helpful

We were helped throughout the process of buying house. They have been very helpful and patience throughout the lengthy process. All our queries were answered the same day which was very helpful. We feel we have made the right decision by contacting Thomas and Thomas Solicitors. They have done their best to help us in every step. We highly recommend to contact Thomas and Thomas Solicitors. They are very professional and helpful.

November 30, 2021
Unprompted review
Rated 5 out of 5 stars

As a first time seller of a property I…

As a first time seller of a property I was very nervous and anxious about the process however Laura and her team were incredibly helpful and informative through the entire process making sure every question I had was promptly resolved. They made a very daunting prospect easy and stress free. Couldn’t be happier with my experience.

November 15, 2021
Unprompted review
Rated 5 out of 5 stars

I highly recommend T&T solicitors

I highly recommend T&T solicitors. Laura and her team were absolutely fantastic with everything. I did not feel inconvenienced at any step throughout the conveyancing process, they being very professional and patient in their dealings with a first time buyer.
Absolute dream with reasonable price and high standard service!

November 3, 2021
Unprompted review
Rated 5 out of 5 stars

The whole team at Thomas and Thomas…

The whole team at Thomas and Thomas made buying our first home a lot less stressful. They kept us updated the whole way along and replied to emails as soon as possible, because of this we never felt unsure of the next steps.

A special thank you to Laura, Emma and Farah who handled our case so professionally.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service.

Laura and team have just completed our sale and purchase in a professional and efficient way. Emails answered quickly, phone calls responded to, answers given to queries and always very friendly and helpful.
Our purchase was 4 weeks behind the sale and was completed in about 11 weeks thanks to the team, so the sale and purchase were completed together.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

First Time Buyer - Pleasant Experience

As first time buyers, Laura and her team have been very good in supporting us and providing clear guidance and advice during a long purchase.

Emails were answered promptly and the information provided was very clear and were professional throughout.

We would definitely use them again in the future and recommend to anyone.

September 24, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service by great people!

Laura and Emma provided conveyancing services for mine and my partners latest purchase. Having used alternative conveyancers for a previous purchase and my current sale, I have to say the service Laura and Emma provide is 2nd to none and a level above other Solicitors I've dealt with.

The service was excellent from the start. Despite the fact it's an even busier period then usual for conveyancing at the minute, and the fact parties involved in our sale were difficult to deal with, the level of service and speed at which Laura and Emma progressed through the end-to-end process was great. An extremely professional service, with Laura ensuring I was engaged on a regular basis, first verbally as to where the chain was at, the latest updates and to advise of any additional requirements, etc and always followed up with an email. Laura ensured we were always one step ahead and when it seemed like the exchange would be delayed due to a lack of urgency lower down the chain, Laura and Emma pulled it out of the bag and delivered as promised!

Fantastic service from Laura and Emma, I would highly recommend!

September 11, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service,highly recommend!

Excellent service from beginning to end. Laura and Emma were very helpful and always there whenever I had a question to be answered. Very professional, direct and always one step ahead!I had delays with the purchase caused by the vendors side and Laura was very prompt to check how things go, keep things moving and give me an update on a regular basis. Never had to chase them up and they were replying to my emails within a day!Great service from Laura and team, would highly recommend!

September 9, 2021
Unprompted review

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