Thomas and Thomas Solicitors Limited Reviews 

158
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and highly responsive staff for providing clear explanations and reassuring guidance throughout complex property sales and legal processes. Consumers deeply appreciate the timely communication, noting that the dedicated team is always available to answer queries and keep them fully updated at every single stage. Some reviewers were not happy with the overall service, mentioning that being let down at the last minute caused stress, while a few others felt that keeping clients updated could be beneficial. Despite these few critical remarks, most consumers remain extremely satisfied and would gladly recommend the firm to friends and family.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, responsiveness, and clear... See more

Service

Reviewers express great satisfaction with the service, highlighting professional communication and prompt... See more

Customer service

Users describe positive interactions with customer service, noting that staff are consistently responsive,... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising the team for being quick to reply... See more

User experience

People report overwhelmingly positive experiences with user experience, finding the overall process to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I have both used THOMAS AND THOMAS Solicitors to deal with our parents wills. We have found them extremely professional and courteous and very understanding during these difficult times.... See more

Rated 5 out of 5 stars

We have just sold our flat through Thomas and Thomas and would highly recommend their services. We had Laura and she and her team were very professional, were great communicators, kept us up to date w... See more

Rated 5 out of 5 stars

We have had professional personal advice and guidance selling our family home with Thomas and Thomas from day one. We really can't thank them enough for taking such good care of us along the way. It w... See more

Rated 5 out of 5 stars

Could not recommend enough! T&T have been incredibly quick, thorough and responsive. They have helped us with both our sale and purchase and we could not have had a better experience. Being able to... See more


Company details

Information provided by various external sources

We are a friendly and professional firm providing all our clients with an efficient and reliable service. Since we established in 2008 we have created a local client base together with providing a service to our clients who live a distance away. We p...


Contact info

4.8

Excellent

TrustScore 5 out of 5

158 reviews

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4.8

All reviews

(158)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service, highly recommend.

Laura and Emma at T&T were absolutely fantastic with our house purchase. After losing 4 weeks at the beginning of the process due to the mortgage lender forgetting to instruct them!! They had the paperwork to us in 24hrs and were on the case immediately. Laura was diligent, thorough and professional and quick to respond to any emails we sent.
So much so we were ready to complete in 7 weeks. Cannot recommend highly enough. Thank you Laura and team.

September 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

We couldn't have asked for more during our first house purchase, Laura and Emma were on top of everything from the beginning and closed our purchase in just a few weeks, would highly recommend the team!

August 13, 2021
Unprompted review
Rated 5 out of 5 stars

House Purchase

Laura, Emma and the team have supported us through two house purchases. We feel so lucky to have had their support throughout in difficult circumstances. Laura’s communication, speed of working and professionalism is second to none. We couldn’t recommend the team highly enough.

August 12, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Team - Hardworking & Friendly!

As first time buyers me and my partner felt overwhelmed with everything to sort when buying a property, Laura and team at T&T Law made the whole thing an absolute breeze! We are now in our new home, and are so thankful for all team for all their hard work throughout this whole process!

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Thomas and Thomas Solicitors were recommended to my by a friend who had also used them to buy their first home.
From the moment I asked for a quote they have been absolutely brilliant especially my solicitor Laura.
Reports/Emails were detailed, responses to questions asked were quick and I could always get through if I needed to speak over the phone.

I would recommend Thomas and Thomas.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

I could not recommend Thomas and Thomas…

I could not recommend Thomas and Thomas Solicitors enough. I had the pleasure of having Laura and team assist me in the purchase of my first property. The process was so smooth due to their quick and clear communication and rapid response time. They also chased updates from the sellers solicitors to ensure that completion took place prior to the stamp duty deadline - in the end it was under 4 weeks!

The team were both friendly and professional throughout and made what I've heard is a very stressful process seem effortless. Thanks again!

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Service and Brilliant People

Just used Thomas and Thomas Solicitors for the sale and purchase of our house. Alun and Suzanne are AMAZING!! Got back to me via email just about straight away with answers to every question I had!! They made the conveyancing experience quick and easy. The whole thing was done online and to be honest I was nervous about this as we live no where near Wales. I am so happy with their service and will use them again in the future

June 10, 2021
Unprompted review
Rated 5 out of 5 stars

Laura and the team were superb with my…

Laura and the team were superb with my recent flat sale. Despite being a very busy team, as all conveyancers are currently, they always kept me up to date and responded promptly to any enquiries. A very professional firm with a friendly touch, who offer reassurance and guidance where needed.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

Thomas & Thomas, Fantastic service !

Laura Matthews and the team have been fantastic with the process in regards to buying our new home. The team and Laura were very informative, proactive, professional, and patient. We are over the moon with how this whole process has been dealt with and very happy indeed. We would definitely recommend Thomas & Thomas and want to thank you again, we would definitely come back if there was ever that need. All the best to you all, your fantastic in what you do, and appreciated.

April 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from Laura Matthews and her team

Laura recently helped my wife and I to sell our flat and buy our first house together. It was stressful at times, especially given current circumstances, but Laura was brilliant. She was very thorough and easy to deal with. We would highly recommend Thomas and Thomas and will definitely use them again in the future. Thanks so much for your help and patience with us.

March 9, 2021
Unprompted review
Rated 5 out of 5 stars

Emma and Casey - thank you!!

Emma and Casey have just helped my partner and I with the sale of one property and the purchase of our next home.
From start to finish they were fantastic, so easy to communicate with , prompt responses and were diligent in all of their work.
I would highly recommend them to anyone looking to sell or purchase a home and we will most certainly use them again in the future.
Thank you both so much!

February 2, 2021
Unprompted review
Rated 5 out of 5 stars

First house purchase

My girlfriend and I just purchased our first house during the covid-19 pandemic. We initially had an offer accepted on a property, but thanks to Laura’s diligence and clear communication we were able to pull out of the sale before we became to entangled with some tricky problems. We were so impressed with Laura’s service we immediately used Thomas and Thomas again the moment we found a new property and having had an offer accepted back in October we moved in 9 days before Christmas. We couldn’t be happier with Laura’s work.

December 18, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you to Emma and Casey

Thank you to Emma and Casey who worked on the sale of my property. They were always helpful , friendly, prompt in their replies and talked through anything that I was unclear on. They were were professional throughout and worked hard to chase the appropriate companies despite the challenges brought on by Covid 19.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

5* solicitors, couldn’t fault them.

We had Laura guide us through and complete our first house purchase within 5 weeks during the Covid pandemic, and I honestly couldn’t recommend them more.
She worked insanely quickly, answered every single one of my uneducated, stupidly worded questions and was kind yet professional throughout.
I couldn’t fault them on anything, and especially when we had hiccups between the bank days before we had to be out of our current accommodation, she pushed through even quicker and worked tirelessly.
Amazing solicitors, 5*.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

We used Thomas and Thomas for our…

We used Thomas and Thomas for our recent house purchase. The purchase itself was quite complex and coupled with the unprecedented times we were concerned about the purchase. Laura was fab throughout, she worked tirelessly to ensure we completed as soon as we could. We would definitely recommend and use again. Huge thanks.

August 14, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service and were able to move our move quickly. We worked with Emma and Casey who were always contactable and polite. I highly recommend them and it doesn’t matter which part of the country you reside in

November 15, 2019
Unprompted review

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