Well Kamran, what can I say. Absolutely gone above and beyond for me. Very professional and knowledgeable and efficient, with a few laughs along the way. Cannot thank you enough! - Lauren
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a big issue on my account regarding bill that was taken out and it was a lot of money. Went back and fourth numerous times with contact team. No resolution until I came to three Accrington and c... See more
Company replied
Friendly face from Kamran who ensured me that they could help set up my I phone properly for me- so grateful for this as I am someone who doesn’t feel confident with phones. Knew straightaway what upg... See more
Company replied
Great service every time. Kamran has dealt my contracts for alot of years and wont go anywhere else. 3 also great network never have any issues and any minor issues had have been dealt with quickly an... See more
Company replied
Company details
About Three UK - 3Store Accrington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
25a Broadway, BB5 1ES, Accrington, North, United Kingdom
- 01254237750
4.8
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kammy and zayn both were brilliant 👏
Kammy and zayn both were brilliant 👏
December 14, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hello Steve, Thanks for the 5 ⭐ review! We’re delighted to hear that Kammy and Zayn were fantastic. -Kishan
When to three store in Accrington and…
When to three store in Accrington and both the lads was sound Kamran zayn
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Kevin, thanks for letting us know about this, we're so happy this has been your experience, we'll be passing on your feedback! -John
Reply from Three UK - 3Store Accrington
He is, for sure. Thank you, James :) -Scott
Don’t let you Cancel
We had a three sim card broadband for a couple of years, no issues. However, we cancelled our account 3 months ago and have had nothing but issues since. It was a monthly contract meaning we could cancel at anytime. I cancelled on 9th September and they told me it was all sorted. Then i get an email saying we need to pay our bill in October, I reached out to them again and they said we have to pay it and then if it was a mistake and they’d refund it. Got the refund, sent the box back to them perfectly. We have NO THREE PRODUCTS ANYMORE. But still getting monthly bills to pay, why is it impossible to cancel with you? I’ve been talking to your chatbot once a month since September and wasting my time. Don’t recommend as they won’t ever let you cancel your contract and it’s impossible to speak to a human.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi Alice, we’re sorry to hear that you’re experiencing difficulties cancelling your contract, and we completely understand how frustrating this must be. We want to take a closer look into this, and to make sure that your cancellation is sorted out. Please use the options on the following link to call or chat with us and we'll do out best to get this resolved: https://bit.ly/3C43TKN -Veronica
Reply from Three UK - 3Store Accrington
Thanks for your feedback, Lisa, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
I went into 3 store with family with no…
I went into 3 store with family with no intention of joining 3...first of all we had a very warm welcome from staff and as family were buying products i also enquired getting sim only contract if price was cheaper and it certainly was which added on to my sisters name everything was done fast and efficiently and my sim arrived the next day...keep up the good work guys!!!
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hey Nasreen, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Experience at three store
Priyan and kamran were very professional and dealt with my queries efficiently and gave me very good deals in store.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
We're elated that you were in great hands dealing with Priyan and Kamran :) Thank you for a terrific review, Mary -Scott
Zayn and Camran such sweet hearts today…
Zayn and Camran such sweet hearts today helped me so so much! Thank you so much to you both lovely boys sorted my issue out very quickly xx
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
That's so lovely, Courtney :) We're so glad Zayn and Camran were fab and sweet -Scott
George and kami were exceptional today…
George and kami were exceptional today so friendly and helpful absolutely outstanding service .Thank you guys .
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Thanks for this amazing 5⭐ review, Catherine. We really do love to hear this! Great work George and Kami 🎉 -Jade
Great staff
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
We really appreciate that, Muhammad. Thank you :) -Scott
George and Jodie at Accrington were…
George and Jodie at Accrington were really helpful and patient. I feel very trusted with three and the people who work there.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
George was very helpful
George was very helpful, friendly and patient.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hello Debra, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
George was amazing super helpful
George was amazing super helpful
Very efficient and knowledgeable
Very happy
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
That's lovely to hear, Miss Holden. We're glad George gave you the attention you deserved :) Thank you for the kind review -Scott
Firstclass attention by George zayn
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Went to Accrington store
Went to Accrington store, had great service.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Really Disappointed
I work from home. I have two contracts with three. All my family have three accounts. When you phone 333 it gives you options. When i pressed the option for No Coverage it stated that everything was fine with my BT387PR postcode, but when I got talking to Esha, and a girl on Tuesday they both told me there was maintanance work. The first girl on Tuesday told me everything would be resolved by Wed 10th Sept, Esha today told me that Maybe Friday. I don't have internet at the moment but when i do, i will be leaving THREE a review from hell. Compensation is no good to me. Not being able to answer a phonecall can cost me several hundred pounds.
September 8, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there, we're sad to see your having network issues, we ran a test on the postcode, it shows there's been ongoing works, however these works are to be completed today at 16:00. -John
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.