I had a big issue on my account regarding bill that was taken out and it was a lot of money. Went back and fourth numerous times with contact team. No resolution until I came to three Accrington and c... See more
Company replied
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Well Kamran, what can I say. Absolutely gone above and beyond for me. Very professional and knowledgeable and efficient, with a few laughs along the way. Cannot thank you enough! - Lauren
Company replied
Friendly face from Kamran who ensured me that they could help set up my I phone properly for me- so grateful for this as I am someone who doesn’t feel confident with phones. Knew straightaway what upg... See more
Company replied
Zayn was brilliant - only called in to have a look at the new phone, Zayn allowed me to have a play around with the demo version of the Galaxy Ultra Fold and on the spot upgraded my contract, very fri... See more
Company replied
Company details
About Three UK - 3Store Accrington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
25a Broadway, BB5 1ES, Accrington, North, United Kingdom
- 01254237750
4.8
Excellent
61 reviews
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Really Disappointed
I work from home. I have two contracts with three. All my family have three accounts. When you phone 333 it gives you options. When i pressed the option for No Coverage it stated that everything was fine with my BT387PR postcode, but when I got talking to Esha, and a girl on Tuesday they both told me there was maintanance work. The first girl on Tuesday told me everything would be resolved by Wed 10th Sept, Esha today told me that Maybe Friday. I don't have internet at the moment but when i do, i will be leaving THREE a review from hell. Compensation is no good to me. Not being able to answer a phonecall can cost me several hundred pounds.
September 8, 2025
Unprompted review
Reply from Three UK - 3Store Accrington
Hi there, we're sad to see your having network issues, we ran a test on the postcode, it shows there's been ongoing works, however these works are to be completed today at 16:00. -John
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