Called into the Three store yesterday because my phone contract was coming to an end . I was served by Fern , she was polite and very professional, she went through all of the different contract optio... See more
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Location
Switch locationUnit 2 The Alhambra Shopping Centre, S70 1SB Barnsley, Midlands, GB
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We came in today to sort out a new contract for my mum, we dealt with Fern who was absolutely fantastic, she was fun, chatty everything you could want as a customer facing employee. She set up the en... See more
Company replied
I visited the THREE branch on april 27, 2026 and was served by Fern. She were incredibly helpful in explaining the credit check process for the new iPhone. Instead of just giving us a 'yes' or 'no,' t... See more
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Fern was very helpful today when I popped into store service with a smile she got me a really good deal on my sim saved me so much money I'm one happy customer
Company replied
Company details
About Three UK - 3Store Barnsley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2 The Alhambra Shopping Centre, S70 1SB, Barnsley, Midlands, United Kingdom
- 01226280753
4.9
Excellent
123 reviews
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Fern was really helpful
Fern was really helpful with us today and got all our problems sorted thank you
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Jamie, thank you! We’re delighted Fern gave you the best experience you’ve had with us. Here’s to many more happy moments ahead! 🥰 -Ayesha
Jane has solved my problem that i came…
Jane has solved my problem that i came to store with. I was upset about my account and she sorted it out and saved me money. Thankyou
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Bravo, Yvonne! 🎊 We're overjoyed to hear that Jane delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
5 star review for fern
Every time we enter the store we usually deal with fern, fern is a lovely, polite, friendly and very professional woman who is a treasure to the team.
Fern always goes above and beyond and nothing is ever too much hassle for her. It’s a delightful experience each time we come to the store.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Absolutely fabulous, Hayley! We’re glad Fern was such a great help to you at our store. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Thankyou Michael
Thankyou Michael, Ash and Jakub in three Barnsley! Helped me get back into my Outlook account
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey Lynda, incredible to hear 🎉! A big thank you to our team for delivering an exceptional experience, and thank you for this outstanding 5⭐ review! -Neha
Michael was amazing I had lots of apps…
Michael was amazing I had lots of apps full of adverts and he spent the time to remove them all which took a lot of his time and patience.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Big thanks, Steve! Michael worked hard on your device, and it means a lot to hear you’re happy with the result. 🤗 -Ayesha
Thank you Mikey
Thank you Mikey, helped me get my calls and emails working again
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Thank you for taking the time to share your experience, Terence! We’re delighted to hear that Mikey made everything straightforward and supported you so well. Wishing you a fantastic day ahead! -Afaq
Brilliant job by mikey
Brilliant job by mikey, downloaded r
Threeplus app tohelp me get discoubtsand updated my phone
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Brilliant feedback, David 🌟 Great to know Mikey helped update your phone and got you set up with the Three+ app for discounts 🙌 -Shivam
Ash was a very helpful great service…
Ash was a very helpful great service very happy with my new phone helped me set up and transferred my information 5 stars
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Superb, Tania! We’re delighted to hear that Ash made the process of getting your new phone seamless and ensured everything was set up perfectly for you. We hope you have a wonderful day! 😊 -Prabhjeet
The staff in store is really helpful they help me to change over to a new contract
Came in store today to change my contract to a new one as my current one has expired and fern has been brilliant getting me the best deals I can get and she is really friendly and approachable.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Thank you, Connor, for leaving such a fantastic review. We’re delighted to hear that Fern made the process of updating your plan straightforward while ensuring you received great value. It’s wonderful to know her warm and supportive approach made your visit a positive experience. 🥰 -Prabhjeet
Great job helping up Scottish power app
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hey Paul, that's amazing! 🎉 We're so glad you had an exceptional service experience. Thanks for taking the time to leave this review. -Neha
Reply from Three UK - 3Store Barnsley
Enia, thank you for sharing this. We’re really glad your experience left such a strong impression. Knowing everything went smoothly for you truly makes our work worthwhile. -Manavata
Good information
Good information, very helpful, fern gave me good advice to what I wanted.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hello Margaret,
Thanks a ton for your review! It’s wonderful to know Fern gave her best, and we hope you have a fantastic day 🤗. -Kashish
Great service today from fern
Great service today from fern. Very helpful and friendly. We would highly recommend very helpful and courteous.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Exceptional service is our everyday goal, Anna. We’re so happy Fern delivered and made it truly worth recommending. -Ashifa
Michael helped me create a new email…
Michael helped me create a new email address and transfer all my old phone numbers from an old nokia phone. Thankyou Jane too
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi Jack, it’s great to hear Michael’s guidance and Jane’s support made things easy. Your feedback means a lot. -Suhaas
The service i got was very good and…
The service i got was very good and easy to understand
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi Mark, it’s great that our team kept things clear and ensured the entire process was simple to follow. -Kishan
Reply from Three UK - 3Store Barnsley
Amazing feedback, Jessica! 🙌 We’re so glad Fern supported you with broadband services and ensured you had a smooth experience. -Veronica
Satusfied Customer Review
When I reached Three Barnsley, I met the customer service person named Fern, she is with a pleasent smile and with a positive energy always. As I am new to Three, she expalined and answered to all my dout without any hesitation.
She is one of the best staff of Three, Barnsley
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Thank you for sharing this, Neena. We’re absolutely delighted to hear how brilliantly Fern supported you during your visit. Her bright energy and genuine care clearly made your first experience with us feel welcoming and reassuring. It’s wonderful to know she left such a memorable impression, and your thoughtful words truly mean the world to our team 🌟 -Manavata
Helped me set up my new phone after I…
Helped me set up my new phone after I dropped mine down the loo,
Very patient and nothing too much bother
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Thank you so much for sharing this, Michael. We’re delighted we could help you get your new device up and running, and we’re glad the experience felt easy and stress free 😊 -Manavata
Helpful staff and nice atmosphere I…
Helpful staff and nice atmosphere I have been with three for over 15 years and will continue with popping into see Jane in store
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Spreading joy and happiness every day is what we love, Alexander. Hearing that Jane made your visit special fills us with pride. Your years of loyalty are the highest compliment 💖, we'll be excited to welcome you back soon. -Ashifa
I just served with a lady Called Fern
I just served with a lady Called Fern, she was so kind, professional and respectful
I am so happy with her service
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Barnsley
Hi Arsham, it is wonderful to hear that Fern’s approachable manner and high standard of care left such a positive impression. -Kishan
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