Was in store today to sort out a change of details and pick up an order. Sophie was absolutely fab! Super understanding of the issues that brought me into the store today - an asset to the Castle Co... See more
Company replied
Location
Switch locationCastle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
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See what reviewers are saying
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... See more
Company replied
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, an... See more
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We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... See more
Company replied
Company details
About Three UK - 3Store Belfast (Castle Court)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, United Kingdom
- 02890321224
4.8
Excellent
76 reviews
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Sophie was great and helped me out…
Sophie was great and helped me out massively with I help pick a new dongle WiFi
October 14, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Anthony, thanks for taking the time to share this! It's fantastic to hear that Sophie provided such brilliant support in finding the right Wi-Fi dongle for your needs. 😇 -Three Social Media Team
Customer Service Done Right
Was in store today to sort out a change of details and pick up an order. Sophie was absolutely fab! Super understanding of the issues that brought me into the store today - an asset to the Castle Court team and a ray of sunshine - a fantastic example of customer service done right!
She was incredibly patient and went above and beyond to make the experience of life admin less daunting - a process I’ve been putting off for months was finished in under 20 minutes.
The other staff on hand were also fab and helped streamline the process, so thank you! Have recommended family and friends to use Three and interactions like this really highlight why it’s a great network to be with. Thank you again folks!
September 23, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Logan, thank you for sharing this amazing 5⭐ review. It's wonderful to hear Sophie at our Castle Court store made such a positive difference and helped turn a task you'd been putting off into a smooth and straightforward experience. We're also delighted to hear the wider team played a part in making your visit such a positive one.
Three Social Media Team
Luke was very helpful getting my phone…
Luke was very helpful getting my phone back up and running, great service
September 16, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Gary. Thank you so much for taking the time to leave such a wonderful rating! We're thrilled to hear that Luke got your device back up and running smoothly during your visit. 😇 - Three Social Media Team
Luke is great person I really glad to…
Luke is great person I really glad to talk with him, he guide me as professionally behavior I am very I am really impressed.
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Hamza, we're glad to hear Luke provided clear guidance and supported you in such a attentive manner. It's great to know his approach left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media Team.
Fantastic job helping my phone get…
Fantastic job helping my phone get cleared and running smoothly
Thanks luke!
September 13, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi John, thank you for sharing this amazing 5⭐ review. It's great to hear Luke was able to get everything back on track and running as it should. We appreciate you taking the time to recognise his efforts.
Three Social Media Team
Called in to get help with booking…
Called in to get help with booking flights, Thomas helped me get sorted and showed me what to do
September 11, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi, Sheila. We're thrilled to hear that Thomas was able to help you get your flights sorted out. If you ever need help with anything else, we're always here for you. Safe travels! 😇 - Three Social Media Team
Called in to get help with my phone
Called in to get help with my phone, I'm not even with Three and Thomas was brilliant, sorted out my issue with no fuss
September 10, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Wow, what a lovely review! Thank you, William. Thomas will be so happy to hear that he could fix your phone issue quickly and easily. — Three Social Media Team
Sophie in the castle court store did…
Sophie in the castle court store did the impossible and fixed my phone she is amazing thanks again for going above and beyond!
September 5, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Anna, thank you for the fantastic 5⭐ review! 🌟 We're thrilled to hear that Sophie was able to turn things around when it mattered most and deliver such an exceptional experience at our Castle Court branch.-Three Social Media Team
Luke was extremely helpful today,my son…
Luke was extremely helpful today,my son got a scam call and we were all stressed and worried. He helped me get sorted and was extremely helpful and kind, thanks Luke
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for sharing this, Victoria. We’re relieved Luke was able to guide you through a stressful situation and get everything resolved. Your feedback is truly appreciated.
— Three Social Media Team
Thomas transferred my data from my old…
Thomas transferred my data from my old phone to my new phone with minimal fuss. Great experience
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Delly, we’re committed to making every transition effortless, and it’s fantastic to hear Thomas delivered exactly that. Thanks for sharing your experience.
– Three Social Media Team
Luke helped me set up my phone and…
Luke helped me set up my phone and transfer all my data. Was very patient and welcoming, great service 👍
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi there, we're grateful for your 5 star rating. We're delighted to know that Luke helped make your experience smooth and enjoyable, and also assisted with setting up your service and transferring your data.-Three Social Media Team
Service from hannah was very good
Service from hannah was very good. Got wifi sorted for me. Will be back
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for the fantastic 5⭐ review, William! We’re thrilled to hear that Hannah was able to get everything up and running smoothly for you. It’s great to know your visit went so well, We look forward to seeing you again soon.-Three Social Media Team
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Patricia, thank you for your lovely feedback. We’re thrilled to hear that Luke delivered outstanding assistance and ensured a smooth experience for you.
– Three Social Media Team
Extremely helpful especially Hannah and…
Extremely helpful especially Hannah and the lady in training!!!!
August 12, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Catherine, thank you for your lovely feedback. We’re delighted to hear Hannah and our trainee colleague gave you such helpful support.
– Three Social Media Team
Hannah and the team are amazing
The team at Three Castle Court are great and have the best customer service. They are very friendly, helpful and thorough. A special shout out to the amazing Hannah who helped me to get a great deal that suited me and at a great price - fantastic at her job! I will definitely recommend this team to my friends and family. Thank you
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi, Serena. We're so glad the Three Castle Court team took great care of you. Hannah was delighted to hear your kind words and happy she could find you the perfect deal. Thank you for recommending us to your friends and family! 🥰 - Three Social Media Team
Kristen was so helpful with getting my…
Kristen was so helpful with getting my phone upgraded
July 24, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Roisin, thank you for your lovely feedback. We’re delighted to hear that Kristen delivered top tier assistance with your new device and made your upgrade experience smooth.
— Three Social Media Team
We came into the shop with a faulty sim…
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was very patient and an asset to your company ..thank you
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Lisa, we’re really glad to hear Rebecca supported you so well throughout the process and ensured everything was set up smoothly. Thank you for sharing your feedback. 😊
-Three Social Media Team.
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for your kind words, Jen! We’re thrilled to know Destiny made such a strong impression. 🌟 – Three Social Media Team
Such a friendly interaction
Destiny was lovely and super knowledgeable, directed me to all the details of my contract and what phone would suit my needs. Unfortunately, an administrative issue precluded me from moving forward, and I haven’t heard back from Three on that, but Destiny was absolutely brilliant and I’m so glad it was her who helped me today! EDITING AFTER REPLY: as I said, unfortunately, as she informed me, I can’t become a Three customer anymore, and this after almost a decade. But I didn’t want this to overshadow how understanding Destiny was about this, and she apologised even though it wasn’t her fault. Just to be clear, this is for her, not for Three.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you, Sarah! It’s fantastic to hear how well Destiny supported you, guiding you through your contract details and helping you find the right device. Her knowledge and kindness clearly made a real difference. 😇 - Three Social Media Team
I spoke with Rebecca today
I spoke with Rebecca today, she was very helpful and very nice. We took her name so we can come to her again.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Geraldine 🌼
So lovely to hear Rebecca was so helpful and kind to you today.
The fact you took her name says everything, she clearly made you feel comfortable and cared for.
Thanks for sharing this warm little moment 💛
— Three Social Media Team
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