Sophie in the castle court store did the impossible and fixed my phone she is amazing thanks again for going above and beyond!
Company replied
Location
Switch locationCastle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
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See what reviewers are saying
Called in to get help with my phone, I'm not even with Three and Thomas was brilliant, sorted out my issue with no fuss
Company replied
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... See more
Company replied
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... See more
Company replied
Company details
About Three UK - 3Store Belfast (Castle Court)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, United Kingdom
- 02890321224
4.8
Excellent
70 reviews
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Reply from Three UK - 3Store Belfast (Castle Court)
Creating smiles and delight is what we’re proud to bring to our customers every day, Colin. Luke made it happen beautifully. Enjoy the rest of your day! -Ashifa
Hannah
Hannah - Assistant Manager was fantastic. Great customer service. Deserves a bonus
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Wow, Sandy! Hannah is delivering excellence that stands out! Your kind words speak volumes about her dedication, and we couldn’t be more thrilled to hear that she left such a positive impression. -Manavata
Today I had my daddy in store and we…
Today I had my daddy in store and we were assisted by Destiny and she was very helpful and left happy with the service.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
YAY 🎉 Mandy, we love hearing this! We’re delighted to know your dad received such great assistance during his visit. Destiny will be thrilled to hear that her support made a positive difference. Here’s to more great experiences ahead 💙 -Arvind
Kristen and Luke were very helpful and…
Kristen and Luke were very helpful and I had a great and cheerful experience.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
What a fantastic review! 🎉 Kristen and Luke will be thrilled to know they made your experience so enjoyable. -Veronica
Great service from hannah
Great service from hannah. They are always very helpful. Thankyou.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Fantastic stuff, Cathy! We’re so glad to hear that Hannah was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Hannah very helpful
Hannah very helpful. Will be back and really recommend
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Help full destiny three store
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for your feedback, Maria! 😊 We’re glad that you had such a positive experience at our store. 🙌 -Veronica
Thomas was extremely helpful
Thomas was extremely helpful, got me a better plan, aswell as transferring all my data. Great experience all round
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Teresa, thanks for sharing this. It’s good to hear that Thomas sorted you out with a better plan and helped move your data over. We really appreciate you taking the time to give him a shout-out. -Kishan
Good and helpful staff
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hello there! Thanks a ton for this review. We absolutely love hearing this, and we hope you have a wonderful day 😊 -Kashish
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Alex, that’s wonderful! We’re so happy Conor was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Great customer service
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Ruth! It’s brilliant to know our team looked after you. We’re glad you had a positive experience and appreciate you sharing your kind words. -Kishan
Reply from Three UK - 3Store Belfast (Castle Court)
Hi there, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
Came in with my partner to get a…
Came in with my partner to get a contract phone and Conor was more then helpful he was very polite and communicative with us and was able to help us understand.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Reply from Three UK - 3Store Belfast (Castle Court)
Mary, your delight makes our day 🙌. We’re grateful for your kind words about Destiny and the shining 5 ⭐ -Ashifa
So very helpful
So very helpful. Went in and got a better tariff! The team members in the Castle Court store are excellent and a credit to your company.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Amazing, Maureen! It’s great to know that our team was super helpful to you. Thank you so much for trusting us, we truly appreciate your feedback! ☺️ -Kashish
Very friendly great information helping…
Very friendly great information helping to make a informed decision on which way to go.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Great to hear, Alan! 🎊 We’re thrilled that the team provided such an exceptional experience. Wishing you a wonderful day ahead. -Manavata
Reply from Three UK - 3Store Belfast (Castle Court)
Fantastic stuff! We’re so glad to hear that. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Hannah and Kristen went above and…
Hannah and Kristen went above and beyond during my visit. Sound gals. Happy new year.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed great customer service from Hannah and Kristen. We appreciate you taking the time to share this with us, and wish you a Happy New Year 🎊. -Michael
Phone Upgrade
Conor dealt with our queries today...
Updating phone and checking contracts.
Excellent, informative service.
(Castlecourt Three Store)
A very enjoyable experience 😊
We also purchased Broadband.
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thanks for your 5 ⭐ review, Tanya, and it's lovely to hear that you enjoyed great customer service from Conor during your recent store upgrade. We hope you enjoy your new Home Broadband service, and appreciate you taking the time to share this with us 🎊. -Michael
Had a great experience in store today…
Had a great experience in store today with Kristen she helped me with everything
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Daniel, that’s wonderful! We’re happy Kristen was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
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