Sophie in the castle court store did the impossible and fixed my phone she is amazing thanks again for going above and beyond!
Company replied
Location
Switch locationCastle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD Belfast, North, GB
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See what reviewers are saying
We came into the shop with a faulty sim card. Rebecca was very efficient and knowledgeable in fixing our sim and changing ours to a e sim which took some time due to setting up new phone ,Rebecca was... See more
Company replied
Shannon, who works at the Three store in Castle Court Shopping Center in Belfast is absolutely amazing. She is incredibly helpful, friendly, and professional. Her customer service is s outstanding, an... See more
Company replied
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product... See more
Company replied
Company details
About Three UK - 3Store Belfast (Castle Court)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Castle Court Shopping Centre, Unit 4 Shopping Centre, BT1 1DD, Belfast, North, United Kingdom
- 02890321224
4.8
Excellent
69 reviews
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Reply from Three UK - 3Store Belfast (Castle Court)
Hi Sophie! We absolutely love hearing this. We’re really glad our team has given you such excellent support throughout. We hope you have a wonderful day! 😊 -Neha
Reply from Three UK - 3Store Belfast (Castle Court)
Hello Thomas! We’re so happy to hear you had a great experience with us. Thank you for the review 😊. -Neha
Excellent service from Hannah who…
Excellent service from Hannah who remembers a complicated 7 person account with plenty of foreign travel. She gets us the best deal and keeps all online!
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Diarmaid, thank you for taking the time to share this. It’s great to hear that Hannah provided the support you needed and made things easier for you. -Afaq
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for your feedback, Bridget! We’re pleased that Destiny was able to sort things out for you so efficiently. ✨ -Veronica
Kristen was so helpful and sorting my…
Kristen was so helpful and sorting my issue amazing service!!
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you for sharing your experience! We’re glad to hear that Kristen made your visit a great one. ✨ -Veronica
My phone went through the washing…
My phone went through the washing machine and Shannon spent all afternoon getting this sorted. It was extremely difficult due to the condition of my water damaged phone and she was patient friendly and informative at all times. I am delighted none of my stuff was lost. Amazing
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
We love fast fixes and happy endings and we’re so glad Shannon turned a stressful situation into a smooth recovery. Her patience and determination made all the difference, and it’s fantastic to hear your data is safe. Thanks for sharing your experience, Yvonne! -Ashifa
Luke is very helpful and explains us…
Luke is very helpful and explains us about boardband etc
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Sarah, it is wonderful that Luke provided such helpful and clear information to ensure you are well-informed about our broadband. -Kishan
We had a major issue with a WiFi router…
We had a major issue with a WiFi router we had purchased from another store, and Thomas at 3 Mobile went above and beyond to help us sort it out. Despite the problem not being related to a product from his store, he generously gave us around 40 minutes of his time, patiently walking us through everything and offering clear, practical advice.
Thomas was an absolute gentleman throughout — calm, knowledgeable, and genuinely eager to help. His professionalism and willingness to go the extra mile made a stressful situation much easier to deal with.
He is exactly the kind of person every company should be proud to have on their team. A true credit to 3 Mobile
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Wow, David! Your 5 ⭐ review totally made our day. We’re so glad Thomas stepped in and gave you the time, patience, and support you needed. That’s exactly the energy we love to see. Thomas made such a big difference during a stressful moment, he’s absolutely one of our⭐🥳 -Ayesha
Friendly Service
Thomas was very helpful and nothing was too much bother! I needed help with an issue that other stores didn’t shed much light on. Would come back!
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Courtney, it’s wonderful to hear Thomas was able to give you the support you needed. We’re glad he could provide clarity where others couldn’t, and we look forward to welcoming you back. -Shivam
Got new I phone 17 e today
Got new I phone 17 e today. Hannah helped us get the best deal. Had a great experience Thankyou!
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thanks so much, Bethany! 🎉 We’re delighted that Hannah was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
I was able to upgrade my contract very…
I was able to upgrade my contract very quickly with Rebecca in Castle Court Belfast. Very friendly service and efficient. I am happy with my purchase.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi there 🎯 Great to know Rebecca at our Castle Court Belfast branch offered such excellent support with your upgrade and handled everything with real expertise. Glad the new purchase feels like the right fit 💙 -Arvind
Reply from Three UK - 3Store Belfast (Castle Court)
Lovely feedback, Md! We’re delighted that your experience brought joy to your day. Have a fantastic one ahead! 🌸 -Ayesha
Kristen was really helpful with sorting…
Kristen was really helpful with sorting out my concerns and getting me set up with a new contract. She did a really good job!
March 27, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi there! We're so glad that, Kristen didn’t just help, she transformed the whole experience, turning concerns into confidence and making the contract journey feel like a win! -Ashifa
Kristen was fantastic !
Kristen was fantastic !! She solved all my problems straight away and got me on an even better plan !! Super quick service. Will always come back and see Kristen :))
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
That’s brilliant to hear, Deanne 🌟 Kristen clearly gave you the quick support you needed and helped you onto a better plan 🙌 Thanks for sharing such positive feedback about her service! -Shivam
3 is fantastic
Rebecca was very helpful during our store visit. She shared many helpful information to us.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Thank you, Rodrigo! 🌟 We’re so glad Rebecca was able to make your store visit helpful and informative. 🙌 Your feedback means a lot to us. 💙 -Shivam
Great chat with Shannon she was amazing…
Great chat with Shannon she was amazing
Sorted out an old contract and even took a new contract out. Her customer service was second to none spoke about everything and saved us money so very happy to move from O2 back to Three
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hey Samantha! Thank you for sharing! Shannon really knows how to look after people, and we’re glad she made your switch back to Three feel easy. 😇 -Ayesha
Listened and served well
Hi ,
I did a bit of research before I chose Three network so went in looking a specific product.
Sales assistant Rebecca listened to my reqirements and sold me what I wanted.
Also gave me some great tech advice.
Many thanks for a pleasent purchase .
ConnorM
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
That’s a brilliant review, Connor! Rebecca clearly nailed it by listening to your needs, matching you with the right purchase, and even adding some tech wisdom along the way. It’s great to hear the whole experience felt smooth and enjoyable, thank you for sharing such a positive story! 🌟 -Kashish
Castle Court Rebecca was grrreat!
Rebecca was grrreat. For someone in training she was more helpful and more knowledgeable than many sales staff I've come across
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Barney, we’re glad Rebecca, who’s still in training, explained things clearly and supported you well. That’s the level of service we aim for. -Kishan
Great service
Great service , very knowledgeable and took plenty of time to answer questions . Was going to leave three but when I spoke with Shannon service was so good I renewed my contract .
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Castle Court)
Hi Siobhan, thanks for the review. Great to hear Shannon took time to talk things through and made everything clear, and we’re happy you chose to stay with us. -Kishan
Reply from Three UK - 3Store Belfast (Castle Court)
Creating smiles and delight is what we’re proud to bring to our customers every day, Colin. Luke made it happen beautifully. Enjoy the rest of your day! -Ashifa
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