I only nipped into the shop to have a look, however the assistant was so good, I left with a new phone! She was very knowledgeable, knew what I needed and sorted a great deal for me. Brilliant service... See more
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Myself, my mum and my daughter visited Birkenheads store where we was served by a lovely young lady called ‘Nowshin’ and her customer service was exceptional she was so helpful and explained everythi... See more
Company replied
Daz in the Birkenhead Three store dealt with my request for a pay as you go sim. He discussed various other options & he also reviewed our current contracts for better deals. His pleasant & infor... See more
Company replied
After a terrible experience at another mobile network's shop, we went into Three to see if they could help us to get my Mum's new phone up and running on their network. Everything was sorted quickl... See more
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Company details
About Three UK - 3Store Birkenhead
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
No 7, St Johns Square, CH41 2XU, Birkenhead, Midlands, United Kingdom
- 01516473997
4.8
Excellent
117 reviews
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I have always walked out my 3 store fully satisfied with the outcome
I have bought every phone for years from 3 because of their customer care which must come from the top because I have never had a bad experience in a 3 store be it a tech issue or my account every time I walk out of the store I am completely satisfied with my the outcome, Jack & Dan in the Birkenhead precinct branch were great very helpful but in a happy vibe thanks again gents
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Your loyalty over the years reflects the culture of excellence we strive for, and knowing every visit leaves you fulfilled is the greatest compliment. From guidance to support, that’s exactly what we work toward every day. Thank you for celebrating Jack and Dan’s efficiency, Graham, it was a joy to serve you at Birkenhead! -Ashifa
Very helpful and staff very friendly…
Very helpful and staff very friendly and polite
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Daz saved me a fortune
Daz saved me a fortune, I am very pleased with the service I received. The guys at the birkenhead store are absolutely brilliant. Thank you
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Samko, thank you for your brilliant 5 ⭐ review! We’re overjoyed to hear that Daz and the Birkenhead team made your experience fabulous. Hope you have a wonderful day! 😊 -Suhaas
Amazing customer service
Amazing customer service. Jack was really helpful
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi Vicky, your words truly spotlight Jack's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Daz was extremely helpful with…
Daz was extremely helpful with arranging my early upgrade. Great customer service, credit to Three!
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi Samantha, we’re delighted Daz delivered attentive, professional care and made your upgrade seamless. We value the recognition. -Kishan
Great service…
Nowshin was very helpful as was Della and all the staff in fact over all the years I've been coming here.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
William, it’s wonderful knowing Nowshin, Della, and the team have made your experiences positive time after time. We appreciate your kind words. -Suhaas
Brilliant staff
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hey Paul, thank you for sharing this amazing 5⭐ review! We’re thrilled the team gave you such a fantastic experience. -Veronica
I had a great experience thanks to…
I had a great experience thanks to Courtney. Because our phone numbers were hacked yesterday. She was extremely helpful, patient, and made sure everything was clearly explained. Her support and professionalism made the whole process smooth and stress-free. I truly appreciate the excellent customer service!
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Thank you so much, Leona! We’re really glad Courtney could support you during such a stressful situation. Her patience, clarity, and professionalism truly shine. We appreciate your kind words and are happy everything is sorted for you :) -Ayesha
Rahul and Della were very helpful and…
Rahul and Della were very helpful and friendly , they both resolved my query outstanding customer service
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hey Mr Chang! 🎉 That’s awesome to hear! A huge shoutout to Rahul and Della for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Courtney was amazing helped with all…
Courtney was amazing helped with all contracts which we wanted for over a year great customer services
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi Jayne, we’re pleased Courtney provided the guidance you needed. Thank you so much for your glowing 5 ⭐ review. -Suhaas
The guys at 3 are very helpful and very…
The guys at 3 are very helpful and very quick to solve a problem. They always welcome me with a smile and I will leave a 5 star
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Thanks for the fantastic review, Patricia! We're thrilled our team provided you with great service and friendly guidance at the store. ⭐ -Neha
Daz was very helpful in sorting myself…
Daz was very helpful in sorting myself daughter and mum out
February 24, 2026
Unprompted review
Great service fantastic thank you very…
Great service fantastic thank you very much
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi there! What a sweet 5⭐ rating, we’re heartened to know this has been your experience with us. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Excellent customer service
Friendly , welcoming and super helpful staff . Nothing was too much trouble.
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hello Hayley! We’re thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
Came into store to clear pop ups
Came into store to clear pop ups, jack cleared the dodgy apps and I have my old phone back very happy!
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Yay! We absolutely love hearing this 🎉 Jack was spot on, Ernie! Nothing beats walking away with great customer service. You’re awesome! 💗 -Kashish
We went to the Birkenhead store and one…
We went to the Birkenhead store and one staff she was called Courtney however Jack came and with smile face and help me and my wife 2 phones and thanks very much to jack but she was horrible and she looked like didnt want to work laying down on table and doesn’t even look our face when she was talking very disappointed
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Oguz, it’s great to hear Jack supported you and your wife so well during your visit. We’re sorry that other parts of your time in store didn’t reflect the standard we aim to deliver. To make sure your concern reaches the store’s reviewing manager and doesn’t happen again with any customer, please raise it formally with our Customer Relations team here: https://bit.ly/3uJlOrF. They’ll be able to investigate further and work toward a resolution. Our Live Chat is also available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. -Neha
Jack helped me find the best deal for…
Jack helped me find the best deal for my upgrade, he seem to genuinely care and took the time to explain the benefits of different devices.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Thanks, Rob! Awesome to know Jack guided you through the options and helped you secure the right deal. Wishing you all the best ahead :) -Ayesha
Jack
Jack, was very knowledgeable and polite, he helped me to decide which options were best for my needs. He was very helpful and made my visit to Three a very pleasant experience.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hi Mary, thanks for sharing your lovely experience 🎯 We're glad to hear that Jack provided clear guidance and made your visit a positive one. Here's to great things ahead 💙 -Arvind
Nowshin was great
Nowshin was great. Helped me with my account and also other stuffs like Netflix and Gmail.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Your shout‑out says it all, Louise. Nowshin’s support clearly made everything flow with ease, and your feedback shines just as brightly as the service you received. -Manavata
Great store
Daz & Courtney were so helpful today, helped me fix my WhatsApp & helped me find a winning deal on my broadband. Love coming to this store, always leave happy! Thanks team
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Birkenhead
Hello Joseph, we’re delighted Daz and Courtney provided such helpful support and found you a great deal. Your kind words mean a lot and we appreciate your feedback. -Suhaas
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