Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
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See what reviewers are saying
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5... See more
Company replied
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes... See more
Company replied
Pip our advisor was an exemplary of what customer service should be. I’m neurodiverse and very technologically challenged , in contrast to other service providers (EE next door) I was treated with res... See more
Company replied
Company details
About Three UK - 3Store Brighton (Western Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
211 Western Road, BN1 2BA, Brighton, South, United Kingdom
- 1273721941
4.7
Excellent
65 reviews
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Poor service, avoid at all costs.
Absolutely abhorrent service and poor quality hotspot router. We signed with 3 given our building had limited options. As students we needed decent download speed, and was promised that during our consultation, but reached 500kb/s on a good day. Not to mention we had nothing at all for the first month. We took four separate trips to the store but they could provide little to no help in person, and would consistently redirect us to a customer survive number that we couldn’t get a response from given that our phones weren’t with the same provider.
We have been misinformed about the duration of our contract, with it never being made known that we had to cancel over the phone after the agreed term or it would become rolling. There was confusion from customer service that we had in fact ‘cancelled our subscription’, yet another payment was removed from our account.
Also very convenient to mention a possible fine for any damage on the router, which again, was impossible to return to any local 3 stores.
Very disappointed. Students especially - avoid at all cost.
October 16, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Rose, 😔 we're sorry to hear about your experience with the connectivity in your area, which led to the cancellation of your Home Broadband service. As this is a Social Media platform, we're unable to discuss account-specific details here.
Please contact our team via Live Chat at https://bit.ly/3C43TKN 💬. Our advisors are available 08:00 to 22:00 Monday to Friday and 09:00 to 20:00 Saturday and Sunday and will be happy to review this for you. 😊
- Three Social Media team.
Pip is an absolute assest to your team
Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
October 7, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Abigail, thanks for taking the time to leave such wonderful feedback! We're thrilled to hear that Pip provided brilliant support and made you feel completely at ease by answering all your questions. 🥰 - Three Social Media Team
My partner and I came in looking to get…
My partner and I came in looking to get a new contract for our Sims. Pip helped us and was really friendly and personable. They made the experience really easy and quick. No notes, couldn't be better.
September 25, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Thomas, hearing how Pip's sweetness, care, and the great deal offered made your visit so memorable truly captures the heart of what we strive for. ☺️ - Three Social Media Team
Excellent service in person
Leon (I'm guessing this is his name from my receipt?), was so so helpful and really knowledgeable. Such a great service. Thanks mate!
September 16, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi there, thanks for the amazing feedback. We're glad to know that Leon delivered skilled assistance throughout and helped create a smooth and seamless experience for you.
- Three Social Media Team
Three Amazing Customer Service
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5 stars!
September 14, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Hannah, we're glad to hear the team was able to provide the support and guidance you needed during your visit. It's great to know all your questions were answered and that the service you received left such a positive impression. Thank you for the feedback. 😊💚
-Three Social Media team.
Amazing and professional customer…
Amazing and professional customer service! The team was friendly, helpful, and made the whole experience smooth and stress-free. Highly recommended!
August 31, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey there! We appreciate your feedback, Nelly. It’s great to know our team made you feel cared for and supported throughout the whole experience. 🤗 — Three Social Media Team
Very patient today Pip
Very patient today Pip! Thank you for helping me!
September 9, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Alice, we’re delighted to hear that our team made your day! 🎉 Thank you for the amazing 5⭐ review. - Three Social Media Team
Pip was excellent
Pip was excellent, knowledgeable, helpful and use language I could understand. This person isof true value to your shop and company
September 8, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Cheers for the lovely feedback, Andrew! 🤗 Ensuring our customers feel genuinely supported and leave with total clarity is always our top priority. Pip did a magnificent job guiding you through everything. 📱 – Three Social Media Team
The staff in your Brighton Western…
The staff in your Brighton Western Road, stop or incredibly helpful, especially PIP
August 30, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi there, reviews like yours mean a lot to us. We're pleased Pip and the Brighton Western Road team delivered an experience that stood out. Thank you for sharing your feedback, and we wish you all the best. 💜
Three Social Media Team
Alice was wonderful and very helpful to…
Alice was wonderful and very helpful to deal with in the three store in Brighton. Very knowledgeable and informative about anything and everything I needed to know. Thanks again Alice.
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
That's impressive, Lewis 🎯 We're delighted that Alice's expertise and attentive approach brought real clarity, ensuring every query was covered with care. What a wonderful mention for our Brighton team 💙
- Three Social Media Team
Speaking to Alice at the Brighton…
Speaking to Alice at the Brighton branch was incredibly straight-forward. Quick and easy, welcoming and advised me a deal that best suited me. Massive thank you and would recommend.
August 29, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Your shout‑out is WOW, Joshua ✨ We're pleased that Alice's welcoming approach and expert guidance helped you find the right fit with ease. Your recommendation says it all 💙
- Three Social Media Team
Tom was brilliant,he answered all my…
Tom was brilliant,he answered all my questions patiently and his friendly kind nature was very helpful with his very good communication skills I'm really thankful for positive three experiences from Churchill square Brighton thank you so much Tom
August 24, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Onca, we’re really pleased to hear that Tom from our Churchill Square Brighton store made your visit such a positive one. Thank you for the lovely feedback 😊
-Three Social Media team.
My customer advisor pip was very…
My customer advisor pip was very outgoing and very understanding and made my day by helping me couldn't be happier with the service provided
August 21, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
That's impressive, Zack 🎯 Delighted to hear Pip's positive attitude and attentive care helped turn the day around so wonderfully 🌟
- Three Social Media Team
Jared was exceptionally helpful
Jared was exceptionally helpful. He helped me to resolve all my issues and if I ever need to visit again I will be sure to see him again. Thank you
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks so much for the great review, Krasimir! We’re glad Jared supported you and gave you such a positive experience. 🌟 – Three Social Media Team
Reply from Three UK - 3Store Brighton (Western Road)
Hi Finn, we appreciate you taking the time to leave a review. It’s great to know Adrian provided the assistance you needed. We’re glad the experience was a positive one.
– Three Social Media Team
Kayleigh was beyond helpful.
Kayleigh was beyond helpful.. she was absolutely fantastic and made my experience completely stress free and reassured me throughout the whole process
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hello Anne, it's great to hear Kayleigh helped make the process smooth for you. – Three Social Media Team
Brilliant service as always especially…
Brilliant service as always especially Adrian the branch manager.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Tom! We’re thrilled to hear Adrian made your visit such a positive experience. 🌟 — Three Social Media Team
Reliable and knowledgeable
We spoke to a really helpful man (can’t remember his name but he had a nose ring), who gave us really good advice and tips for our abroad trip and replacement phone, couldn’t recommend more!
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Leo, recognizing your kind words about the helpful team member with the nose ring and the great advice he shared for your abroad trip and replacement phone, it is fantastic to hear such a strong recommendation. — Three Social Media Team
Kayleigh was very nice and helpful
Kayleigh was very nice and helpful. Took the time to explain my new phone. Thank you very much
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Donnamarie, thank you for the 5⭐ review! It’s wonderful to know Kayleigh provided such great support.
Three Social Media Team
Alice was wonderful
Alice was wonderful, very helpful.
Service with a smile 😃
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hello Donnamarie, we’re glad Alice made your experience easy and enjoyable. - Three Social Media Team
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