We spoke to a really helpful man (can’t remember his name but he had a nose ring), who gave us really good advice and tips for our abroad trip and replacement phone, couldn’t recommend more!
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See what reviewers are saying
I wanted to leave a really positive review for Pip at the 3 store in Brighton. Getting a new phone is usually a stressful and frustrating experience for me, but Pip made the whole process genuine... See more
Company replied
I got served by Tom today when purchasing a 5g hub and he was amazing! Had the answers to all my questions, was speedy and polite. We came into the store quite late in the day so it was very much appr... See more
Company replied
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes... See more
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Company details
About Three UK - 3Store Brighton (Western Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
211 Western Road, BN1 2BA, Brighton, South, United Kingdom
- 1273721941
4.8
Excellent
49 reviews
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This company invites their customers to review, whether positive or negative
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Brilliant service as always especially…
Brilliant service as always especially Adrian the branch manager.
July 28, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Tom! We’re thrilled to hear Adrian made your visit such a positive experience. 🌟 — Three Social Media Team
Reliable and knowledgeable
We spoke to a really helpful man (can’t remember his name but he had a nose ring), who gave us really good advice and tips for our abroad trip and replacement phone, couldn’t recommend more!
July 27, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Leo, recognizing your kind words about the helpful team member with the nose ring and the great advice he shared for your abroad trip and replacement phone, it is fantastic to hear such a strong recommendation. — Three Social Media Team
Kayleigh was very nice and helpful
Kayleigh was very nice and helpful. Took the time to explain my new phone. Thank you very much
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Donnamarie, thank you for the 5⭐ review! It’s wonderful to know Kayleigh provided such great support.
Three Social Media Team
Alice was wonderful
Alice was wonderful, very helpful.
Service with a smile 😃
July 22, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hello Donnamarie, we’re glad Alice made your experience easy and enjoyable. - Three Social Media Team
Really helpful and quick help from…
Really helpful and quick help from Jared in the Brighton store, couldn't ask for more
July 17, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Lucia, thank you for sharing your great experience! We love hearing that your visit to our Brighton branch went so smoothly, and we will make sure Jared gets your wonderful feedback.— Three Social Media Team
Lost for words
Lost for words. The best of the best service from Kayleigh. She is very good at her job. Everyone at the store is so helpful.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Derek, thanks for your feedback. It’s great to hear Kayleigh provided excellent service and that your visit was such a positive one.
– Three Social Media Team
So friendly such good service nothing…
So friendly such good service nothing is two much trouble
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Julie, lovely to hear the team created such a welcoming experience and made everything feel effortless while giving their full attention throughout. -Kishan
We went in with low expectations...
We went in with low expectations, however the store manager Jessica was a "superstar". She understood our concerns, and delivered an exceptional experience, one in which we were very happy with the outcome. Please give this woman the respect she deserves! Sensational!
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Zac, thank you for letting us know about your wonderful visit. We are absolutely delighted to hear that our store manager, Jessica, completely turned things around and provided such a fantastic, positive outcome for you. Your praise means a lot, and we appreciate you recognizing her amazing effort. -Shivam
I got served by Tom today when…
I got served by Tom today when purchasing a 5g hub and he was amazing! Had the answers to all my questions, was speedy and polite. We came into the store quite late in the day so it was very much appreciated, would happily vome here again!
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks a ton, Lynx! It’s so exciting to see the trust you’ve placed in us. Tom did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 -Kashish
Fantastic customer service from Adrian…
Fantastic customer service from Adrian and I can get on better with my phone.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Incredible to know 🌟 Raymond. Adrian provided such refined and supportive care, helping you feel more confident using your phone 💫 -Arvind
Very good service from Leon
Very good service from Leon. He helped me with my data transfer
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey there! Thank you so much for ⭐⭐⭐⭐⭐ review about Leon! Hope you have a wonderful day 🙂 -Kashish
Tom was great and helped me save money…
Tom was great and helped me save money on all 4 of my contracts
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Dave. Thank you so much for taking the time to share this, as it is fantastic to hear that Tom provided such brilliant support and helped secure better options to lower the costs on all four of your contracts. -Shivam
I wanted to leave a really positive…
I wanted to leave a really positive review for Pip at the 3 store in Brighton.
Getting a new phone is usually a stressful and frustrating experience for me, but Pip made the whole process genuinely enjoyable. The system kept crashing throughout our visit, but he stayed calm, patient, professional and friendly the entire time. He worked incredibly hard to keep everything moving and made sure we had all the information we needed without ever making us feel rushed or like a problem.
It was only him and the manager in store, yet he still managed to give amazing customer service. He made the whole experience easy, relaxed, fun and welcoming, which is honestly rare these days.
Pip is a real credit to the store and deserves recognition for how hard he worked and how well he treated us. Thank you again for making what is normally a hassle into such a pleasant experience.
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Chelsea, we truly appreciate you taking the time to share this ⭐⭐⭐⭐⭐ It’s great to hear Pip stayed calm, patient and professional throughout your visit. He supported you so well and kept everything running smoothly despite the technical problems. We’re happy the experience met your expectations and suited your needs. -Ayesha
I had a really good service at Brighton…
I had a really good service at Brighton 3Store.
By Jared !! I hope I remember the name in a correct way. Jared helped me to choose the right deal for me. Very friendly and professional person.
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Eva, thank you for taking the time to share your experience. It’s wonderful to hear that you secured a deal that met your expectations. It’s great to know that Jared made a real difference during this process. Sana and the Brighton store will be delighted to know their efforts were appreciated. 🎉 -Neha
Adrian assistant manager was one…
Adrian assistant manager was one hundred and ten percent with his customer service. So helpful. Dont know what I would have done without his genuine help
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Wow, Andrea! Your review is next level awesome! 🎉 Huge shout out to Adrian for making it unforgettable. Many thanks 😉 -Kashish
Very helpful young man with lovely…
Very helpful young man with lovely manners.
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Marilyn, thanks for taking a moment to leave this feedback. Great to know you received such courteous and attentive help. -Manavata
Came in to upgrade my phone Andreas
Came in to upgrade my phone, and was in and out so quickly. Andreas explained everything to me and cared about me saving money. Great service
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hello there! Quick upgrade, clear guidance, and smart savings, Andreas made the whole process effortless and rewarding. Thanks for sharing the love! -Ashifa
Reply from Three UK - 3Store Brighton (Western Road)
Yay ⚡ Rachel, your feedback perfectly captures the high level of support we strive for and we’re thrilled you’re happy with everything 🎯 -Arvind
Reply from Three UK - 3Store Brighton (Western Road)
Hi Hannah, we're thrilled our team provided the speedy, helpful guidance you needed. Your feedback means a lot to us. -Suhaas
Leon was great 👍 new phone and it…
Leon was great 👍 new phone and it transferred perfectly thanks to Leon's help
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
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