Really friendly and helpful service. Not pushy at all in terms of trying to add unwanted extras, went above and beyond trying to help keep costs to a minimum. Pip was great!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
Company replied
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5... See more
Company replied
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes... See more
Company replied
Company details
About Three UK - 3Store Brighton (Western Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
211 Western Road, BN1 2BA, Brighton, South, United Kingdom
- 1273721941
4.8
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kayleigh was a very helpful assistant…
Kayleigh was a very helpful assistant and solved my issues.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for this amazing 5⭐ review, Aniko. We really do appreciate you taking the time to send this over! Well done Kayleigh 🎉 -Jade
Great service from Heidi
Heidi was lovely, clear and helpful. A joy to deal with. Made getting a new contract super easy.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
That's wonderful Chloe! We hope you love your new contract :) -Scott
Heidi in Brighton's Three store
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes such a difference when you met with great customer service!
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.