Really friendly and helpful service. Not pushy at all in terms of trying to add unwanted extras, went above and beyond trying to help keep costs to a minimum. Pip was great!
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Pip is an absolute assest to your team. They were so helpfull, kind and answered all my questions and sorted all my worries and concerns
Company replied
All the staff in, Alice, Tom, and Jess, were super helpful and gave me great advice for all the questions I had! The advisor I bought from had especially amazing customer service, his name was Liam. 5... See more
Company replied
Heidi in Brighton's Three store - so very helpful, lovely and kind. Made the process of me upgrading a phone very easy and hassle free and also helped me without hesitation with another enquiry! Makes... See more
Company replied
Company details
About Three UK - 3Store Brighton (Western Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
211 Western Road, BN1 2BA, Brighton, South, United Kingdom
- 1273721941
4.7
Excellent
65 reviews
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Great experience and very knowledgeable
Great experience and very knowledgeable
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
That’s fantastic to hear, Mark! 🎉 We’re so pleased everything went well for you. 🙌 -Veronica
Pip our advisor was an exemplary of…
Pip our advisor was an exemplary of what customer service should be. I’m neurodiverse and very technologically challenged , in contrast to other service providers (EE next door) I was treated with respect, had everything explained and PiP went above and beyond with additional information and helped me select a plan that suited my needs whilst saving me money. As a result of their expert knowledge I’ll be moving all our contracts over to three. Thank you again it was a pleasure doing business with you ☺️🌈
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Anouska ⭐🌈
We’re absolutely delighted to hear how well Pip supported you. It’s wonderful to know you felt respected, had everything explained clearly, and found a plan that truly suits your needs while saving money. Thank you for trusting us with your contracts, we’re thrilled to have you with Three! -Shivam
I was served by Andreas he made…
I was served by Andreas he made everything feel easy and calm, he was very professional and talked me thought everything. Honestly deserves a pay rise top sells rep!
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Kasim, your kind words and lovely 5 ⭐ truly inspire us. It’s fantastic to hear that Andreas made your experience so positive and supportive. Here’s to many more happy moments ahead 🥰 -Arvind
Adrian Helped to set up my phone
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Howard! We’re glad to hear Adrian provided excellent support and made sure everything was set up perfectly. Have an amazing day! -Afaq
incredibly helpful!
Adrian was incredibly helpful and friendly and knew exactly what I needed today, the transaction was quick and I was very happy with the store and service today. Super star!
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for the awesome review! We’re thrilled to hear Adrian at our store hit the mark and got everything sorted for you so quickly. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Ajay at the Brighton store deserves a promotion!
Ajay at the Brighton store was extremely helpful, very polite and helped me resolve my phone issues. Great job. The man deserves a promotion!
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Bertie, thank you for highlighting Ajay’s polite and helpful service 💙. We’re glad he could get everything sorted for you. -Shivam
I'm very happy with the service
I'm very happy with the service, with Andreas . Very professional, quick to respond
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Amazing! We're delighted by your fantastic 5 ⭐ review. It's great to know Andreas provided excellent support every step of the way. We hope you enjoy the rest of your day! -Prabhjeet
Excellent branch and helpful staff
Adrian is always very helpful and offers well informed views on products. Very happy with the service offered and the price too!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thank you for the 5⭐ review, Christopher! We truly appreciate you sharing your experience. It’s wonderful to hear that Adrian provided you with outstanding care. -Neha
Adrian was extremely helpful!!
Adrian was extremely helpful!!! We came in after our wifi stopped working and he set us up with a new broadband very quickly and at such a good price!
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hey Liz, that's brilliant! We're glad to hear Adrian was able to support you throughout the process and make the whole experience exceptional. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Really helpful
Pip was really helpful and sat and talked through the solution with us, giving a step by step. It made everything as easy as possible. Thank you!
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hearing that Pip was patient and thorough is brilliant, Abs. Thanks for writing a review :) -Scott
Kayleigh
Kayleigh
Very helpful.
Understanding and considerate.
Thank you
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for your 5 ⭐ review, Michael, and it's lovely to hear that you enjoyed great customer service from Kayleigh. We appreciate you taking the time to share this with us 🎊. -Michael
Helped me set up three app brilliant.
Helped me set up three app brilliant.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
That’s amazing, Judy! We’re so happy to know you received the best help from us. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish
Great service thanks
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for the 5* review! We appreciate your feedback -Maxine
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for this fantastic 5⭐ review. We really do love to hear this! Hope you have a great day 😊 -Jade
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for this fantastic 5⭐ review, Gayatri. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Brighton (Western Road)
Hi.
Thanks! Your review is really appreciated. -Pete
PIP was 10/10
PIP was 10/10, very helpful saved me money! Couldn’t recommend more
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi.
Thanks! Your review is really appreciated. -Pete
Jared really helped me out moving from…
Jared really helped me out moving from O2. Very helpful man.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Great work Jared 🎉 -Jade
Adrian was very helpful in managing my…
Adrian was very helpful in managing my mobile plan.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Hi Chang, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Heidi provided great service
Heidi provided great service, I was very pleased!
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Brighton (Western Road)
Thanks for this amazing 5⭐ review, Auring. We really do appreciate you taking the time to send this over! Well done Heidi 🎉 -Jade
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