David, Customer Representative at Brixton centre has been phenomenal. Not only he helped me purchase a new device but also stayed with me throughout the call to help me cancel the current subscripti... See more
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David was great! Really knowledgeable and helpful and genuinely brightened my day in a way I do not generally expect when going to pick up a broadband router? Can't recommend highly enough
Company replied
Outstanding experience with Prince in providing the right advice which is both practical and cost-effective! And to David too for being so obliging in providing me with the correct device needed... See more
Company replied
Very helpful very understanding , and made the experience really engaging and funny. Seems really intelligent too! He should get a pay rise ^ customer advisor David
Company replied
Company details
About Three UK - 3Store Brixton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
419 Brixton Road, Brixton, SW9 8HE, London, London, United Kingdom
- 2072742710
4.9
Excellent
222 reviews
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Topup account- Thanks Jasmine
I had a query about topping up my account data, as i had many requests, thanks to Jasmine now i have resolved everything
Great service and patience into assisting
Thanks a lot Jasmine
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Han was very helpful and …
Han was very helpful and straightforward, made my mum feel at ease with moving to a new provider.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hey.
Thanks! Your review is really appreciated. -Pete
Tia was an amazing advisor today
Tia was an amazing advisor today , she made sure she gave the best offer and she was very attentive during my sale !!!
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for the 5* review. We're glad to hear you've had a wonderful encounter with our retail staff. I'm sure they'll be thrilled to see this -Maxine
I was angry before I got there
I was angry before I got there, due to a non functioning new home broadband I just got. Then I was attended to by a guy called PAULO. This guy indeed made me feel welcomed with his soft tone and smile. He made me a new deal and advised that I return the non functioning one back to Three.
In the end, I left there happy!
THANKS SO MUCH PAULO AND THE MANAGER!
You guys are GREAT 👍!!!
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for the 5* review! We appreciate your feedback -Maxine
Tia was very helpful and she was…
Tia was very helpful and she was attentive and patient and she made sure she went through everything during the sale to ensure I got everything I needed ! Will return again
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for the 5* review! We appreciate your feedback -Maxine
Sam is great Haani is great
Samuel , me atendió muy bien , gracias
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Amazing team
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The customer advisor is good at what he does. The name is Prince from the badge
Good customer service
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hi.
Thanks! Your review is really appreciated. -Pete
My experience was great today with…
My experience was great today with Paulo, because he got good customer service skills. He's always smiling with a welcoming face and always try to help and support my need.
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
We were served by Ye he was very…
We were served by Ye he was very patient and helpful. Highly recommended
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hi there, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
JUNIOR has the best customer service 🙏🏾
Even if English isn’t your strong suit and you have some difficulties, “JUNIOR”can really help you! He speaks three languages Spanish, English, and Portuguese perfectly, which makes communication so easy.
His customer service is amazing he explained everything about my contract and the mobile features so clearly. It was honestly the best experience I’ve had.
I was so impressed that I recommended the 3 Mobile store to my friends so they could get their contracts there too. “JUNIOR”is incredibly helpful and professional. Truly outstanding service thank you, Junior!”
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for this fantastic 5⭐ review, Mafe. We appreciate you taking the time to send this over! Well done Junior 🎉 -Jade
Jaz was amaaaazing :) was a great time…
Jaz was amaaaazing :) was a great time and she was super effective with the phone upgrade. Had the best time and would defo recommend :)
JJ
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hey Joshua, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent experience Chane was extremely professional easy…
Chane was extremely professional easy to chat to and credit the store and company
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
That's fabulous, Dee. We're so pleased that Chane gave you excellent service :) Thank you for sharing -Scott
Great service
Great service for Nzuzi customer service help me with the issue I had.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
That's brilliant, Daniela. Nzuzi did a great job :) Thank you for the 5 star review -Scott
Josh was amazing
Josh was amazing, sorted my Esim straight away and also helped me with a new plan, 10/10 service
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
We love that, Fahad. A new plan and an eSIM is an exciting day, that's fantastic that Josh helped put it all through for you :) -Scott
10/10 experience
10/10 experience - Aanika was super fast and helpful! Many thanks
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
10/10, that's fantastic! Aanika is a superstar, we love your review, Caitlin :) -Scott
Reply from Three UK - 3Store Brixton
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
I want to express my deepest gratitude…
I want to express my deepest gratitude for the extraordinary advisor Gabriela that helped me today. I have truly never met someone who speaks with such clarity, empathy and professionalism. My issue had been going on for years, involving a scam with Weezchat, mis-selling, and even having my line disconnected by the company. I felt exhausted and defeated, ready to leave 3 altogether and take my case to the ombudsman.
This young woman changed everything. She guided my daughter and me through every step of the process with kindness and patience because I don’t speak English and my daughter is young and does not understand these processes. She offered her own phone so we could contact customer service because the store landline was not working and we had no other way to communicate. That level of care is something I will never forget.
She brought clarity to a situation that had felt hopeless for years. She showed understanding where I had only experienced frustration before. Her support not only resolved the issue but transformed my entire perception of the company. Because of her dedication and humanity, I decided to stay and is the reason why I have taken the time to write this review in detail in Spanish and then translated to English.
She also became a role model for my daughter. She took the time to speak with her about education and inspired her in a way that went far beyond customer service.
3 you have a remarkable asset. This young woman deserves recognition and a position where her talent, compassion and professionalism can shine even more. She represents the very best of what a company can offer, and I am deeply grateful for everything she did for us today.
Gabriela is you see this review I want to tell you from my heart that you are going to be a great lawyer, you aura is remarkable and everywhere you go God will bless you. If this company doesn’t give you the value you deserve go somewhere else, you deserve every blessing that comes your way.
With love and appreciation,
Milton Olmedo
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Hello, Milton.
We're so glad to hear that you had such a great experience in store with Gabriel, and that she was able to me of so much help to you both. The experience you've described having is one we hope can be given to every customers, and we're always working towards that.
Thank you for taking the time to share details of your experience and for leaving this review. -Pete
Reply from Three UK - 3Store Brixton
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The salesman Tariq was very…
The salesman Tariq was very professional and helpful. Overall really good experience.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Brixton
Thanks for this fantastic 5⭐ review. We really do appreciate you taking the time to send this over! Great work Tariq 🎉 -Jade
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