Three UK - 3Store Brixton Reviews 

221
TrustScore 5 out of 5

4.9

419 Brixton Road, Brixton, SW9 8HE London, London, GB


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Rated 5 out of 5 stars

David, Customer Representative at Brixton centre has been phenomenal. Not only he helped me purchase a new device but also stayed with me throughout the call to help me cancel the current subscripti... See more

Company replied

Rated 5 out of 5 stars

David was great! Really knowledgeable and helpful and genuinely brightened my day in a way I do not generally expect when going to pick up a broadband router? Can't recommend highly enough

Company replied

Rated 5 out of 5 stars

Outstanding experience with Prince in providing the right advice which is both practical and cost-effective! And to David too for being so obliging in providing me with the correct device needed... See more

Company replied

Rated 5 out of 5 stars

Very helpful very understanding , and made the experience really engaging and funny. Seems really intelligent too! He should get a pay rise ^ customer advisor David

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Brixton

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 419 Brixton Road, Brixton, SW9 8HE, London, London, United Kingdom

  • 2072742710

4.9

Excellent

TrustScore 5 out of 5

221 reviews

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4.9

All reviews

(221)

32,168 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

December 10, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for this fantastic 5⭐ review. We really do love to hear this! Hope you have a great day 😊 -Jade

Rated 5 out of 5 stars

Tia was amazing I lost my phone in…

Tia was amazing I lost my phone in Jamaica and she gave me a sum replacement she was patient and very informative I will be returning to this store in the future

December 10, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for this fantastic 5⭐ review, Raphel. We really appreciate you taking the time to send this over to us! Amazing work Tia 🎉 -Jade

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, aanika was amazing and talked me through everything and helped me get what I needed thanks so much I’m very happy 🥰🥰🥰

December 6, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Friendly and efficient.

Friendly and efficient.
Got the job done.
Thanks s much 😊

December 5, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Was excellent communication and manage…

Was excellent communication and manage to solve the case thanks you Jermaine .

December 5, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Daniela helped me so much with my new…

Daniela helped me so much with my new phone with help from Benz, they were lovely. Will definitely come back.

December 5, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

We're happy that Daniela and Benz made a great team in arranging an excellent new phone for you, Mary :) We'll be glad to have you back any time! -Scott

Rated 5 out of 5 stars

Aanika did amazing at helping me and my…

Aanika did amazing at helping me and my aunt to transfer a Three account from my name to hers. It was a lengthy process but she helped every step of the way.

December 4, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hello Denise, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Haani is the best

Haani is the best

December 1, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

This is what we like to hear, Keite. Thanks for the 5⭐ review! Great work Haani 🎉 -Jade

Rated 5 out of 5 stars

Was warm Welcome

Was warm Welcome, fantastic customer service, I'll recommend that you keep hussein in team forever.

December 1, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for this amazing 5⭐ review, Mamoudou. We really appreciate you taking the time to send this over to us! Great work Hussein 🎉 -Jade

Rated 5 out of 5 stars

Amazing Service 1st Class

HANI, WAS AMAZING HE WAS 1ST CLASS AND SO QUICK, EDFICIENT AND HELPFUL. FULL OF EXPERIENCE AND KNOWLEDGE. HE MADE A VERY FRUSTRATING SITUATION I HAD SPENT THE PAST FEW DAYS TRYING TO RESOLVE WITH THE CUSTOMER SERVICES ON THE PHONE SO MUCH BETTER AND HE IS A VALUE TO 3. ALL THE ADVISORS WERE SO HELPFUL AND BRIXTON STORE IS THE BEST!

November 30, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Tariq and Aanika were both extremely…

Tariq and Aanika were both extremely helpful to our entire party. Extremely sociable and tailored packages to my needs. Tariq then came reversed to find the rest of the groups current sim packages and offer cheaper alternatives with more data etc. Both exceptional members of staff for any company.

November 29, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Excellent team in store

Excellent team in store - exceedingly helpful versus phone team who are astoundingly bad

November 29, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi.

Thanks! Your review is really appreciated. -Pete

Rated 5 out of 5 stars

Jermaine helped me get a better deal on…

Jermaine helped me get a better deal on my contact. He was accommodating, welcoming and overall a top guy. So refreshing to have people like this in the store. Look after him

November 29, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Han and Hussein

Han and Hussein, 10/10 service from Brixton Three Store. Very friendly and helpful!

November 28, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Hi there.

Awesome stuff. Thanks for the 5 stars. -Pete

Rated 5 out of 5 stars

Knowledgeable is too less a word!

My girl Jas nailed it on the head! I was so blown away with her service and how much she knew about everything girl should be the Manager. Thank you for your help could of sorted things out without you.

June

November 24, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for your feedback, Junie, and it's lovely to hear that you enjoyed great customer service from Jas. We're delighted that you felt taken care of, and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Topup account- Thanks Jasmine

I had a query about topping up my account data, as i had many requests, thanks to Jasmine now i have resolved everything

Great service and patience into assisting

Thanks a lot Jasmine

November 24, 2025
Unprompted review
Three UK - 3Store Brixton logo

Reply from Three UK - 3Store Brixton

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

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