Outstanding service from Salih. He was very knowledgeable, patient and helpful. Probably the most helpful assistance we have had in a long time. He is a credit to your company.
Company replied
Location
Switch locationUnit 91 The Glades Shopping Centre, High Street, BR1 1DD Bromley, South, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Glades Bromley 3 mobile store Shereen. Such a valuable member of staff She helped me few times with my phone always so helpful and knowledgeable Amazing Top class service Deserves a praise... See more
Company replied
Thank you to Shareen, who was incredibly helpful with my e‑SIM transfer yesterday 26.03.2026. I arrived just before closing, and she quickly resolved the issues I was having. She was professional, k... See more
Company replied
Best trusted service at my local Three store. Great customer service provided by Jamie who took his time to look into the best deals to help me save as much as possible. That’s worth staying with th... See more
Company replied
Company details
About Three UK - 3Store Bromley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 91 The Glades Shopping Centre, High Street, BR1 1DD, Bromley, South, United Kingdom
- 2084609018
4.9
Excellent
146 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shereen
Shereen, the customer service assistance made my day, she was very professional and provided a great customer service.
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Terrence, that’s a brilliant shout out for Shereen! The way you describe her professionalism and the positive impact she had on your day really highlights the power of great customer service. It’s clear she left you feeling valued and supported. -Manavata
Jamie was super helpful and resolved an…
Jamie was super helpful and resolved an issue that Apple couldn’t
Great service *****
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Thank you, Andy. It’s great to hear Jamie was super helpful and got everything sorted for you. We really value the 5‑star support. -Ayesha
Amazing!
Amazing!! Super helpful and kind, all resolved beyond expectations
April 26, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Hi Maria, thank you for sharing your experience. We’re so pleased our team’s kindness and support exceeded expectations. -Suhaas
Reply from Three UK - 3Store Bromley
We really appreciate your review, Joan. It’s great to know that Jamie delivered such outstanding support. -Afaq
Jamie in store at Bromley answered all…
Jamie in store at Bromley answered all my questions in terms of an upgrade and went a step further to offer me a better deal on my monthly sim. Excellent service
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Boom 💥 Bradley, your shout-out for Jamie is WOW ✨ It is superb how his dedicated expertise at our Bromley store ensured you secured a superior value for your monthly setup. Here's to many more happy moments ahead 🚀 -Arvind
I’ve had Jamie do new contracts and…
I’ve had Jamie do new contracts and upgrades many times over the years and he’s always really helpful and professional
March 22, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Jamie is on fire, consistently delivering the care you value and making every visit exceptional. His ability to making every interaction effortless and professional is exactly what we strive for. We’re proud to have earned your trust time and again, Neil. -Ashifa
Great communicator and listen
Great communicator and listen
s well. Always willing to listen and help with instructions
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Ola, thanks for sharing this. It’s clear they made your experience feel easy by communicating well, paying attention, and stepping in with guidance whenever you needed it. Great to hear how supportive and attentive they were throughout your visit. -Manavata
I had a fantastic experience with Mo
I had a fantastic experience with Mo, a Bromley based Three Advisor. From the moment I reached out, he was incredibly friendly, professional, and genuinely attentive to my needs. He took the time to understand my situation and made the whole process of getting back to Three smooth and stress-free.
Mo went above and beyond to ensure everything was clearly explained, and I never felt rushed or pressured at any point. His knowledge and patience really stood out, and he made sure I was set up with exactly what I needed.
It’s rare to come across such great customer service these days, and Mo truly made a lasting impression. A real credit to Three—thank you again for all your help!
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
That's wonderful to hear, Jason! ✨ A big shoutout to Mo for providing such outstanding support, and thank you for sharing your lovely feedback.😊 -Maryalex
I had a fantastic experience with Mo
I had a fantastic experience with Mo, a Three Advisor. From the moment I reached out, he was incredibly friendly, professional, and genuinely attentive to my needs. He took the time to understand my situation and made the whole process of getting back to Three smooth and stress-free.
Mo went above and beyond to ensure everything was clearly explained, and I never felt rushed or pressured at any point. His knowledge and patience really stood out, and he made sure I was set up with exactly what I needed.
It’s rare to come across such great customer service these days, and Mo truly made a lasting impression. A real credit to Three—thank you again for all your help!
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Boom 💥 Carlos, it is fantastic to hear that Mo welcomed you back with such attentive care and polished guidance, making your return wonderfully smooth from the very first step 🌟 We’re thrilled his patience and stellar expertise made such a positive impact while getting everything set up perfectly. Thanks for sharing such uplifting feedback 😊 -Arvind
I had a great and seamless experience…
I had a great and seamless experience from Salih. He was polite and helpful throughout the process of me getting my broadband. I would highly recommend.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
What a sweet 5 star rating, Rudo! Salih is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Kashish
I was served by Salih today as i was…
I was served by Salih today as i was last year and was a pleasure to meet with him again very helpful excellent professional amazing costumer service highly recommendable
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
What a sweet 5 star rating, Susana! Salih is truly exceptional. Thank you for sharing this! 😊 -Kashish
I went to Bromley store looking for…
I went to Bromley store looking for Ciprian to help me get a new phone upgrade, he is only one i trust when comes to upgrade my phone. I had my last 2 phones uprgraded with him since he was in different store. Great service and knolegeble
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks a ton, Muammer! 🎉 We’re so glad everything went perfectly with Ciprian, and we can’t wait to welcome you back again! 🥰 -Kashish
Shereen was kind
Shereen was kind, welcoming, and helpful in getting me upgraded to a new phone.
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
That’s wonderful, Joseph! We’re delighted to hear Shereen’s kindness and guidance made getting your new device such a positive experience. Thank you sincerely for sharing your 5 ⭐ review! -Maryalex
My experience was 110/10
My experience was 110/10. Just amazing costumer service. Thelma is the best honestly, always listening and getting us the best deals.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Lidia, it’s fantastic to hear you had such a standout experience with Thelma and walked away with a deal you’re really happy with. Have an amazing day ahead! -Afaq
Excellent service
Salih was really helpful, knowledgable and efficient.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Thank you so much! 🎉 We’re delighted Salih could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
Absolutely loved it
Absolutely loved it. Thelma made everything so simple and easy for me to understand and to help me with choosing what I want.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Oh wow, Aleksandra! Thank you for sharing your thoughts about Thelma. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Salih was amazing
Salih was very patient and great for me. gave me a great deal and set up my broadband for me so I didn't need to do anything. simply excellent
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Abdelkrim, you’ve just made our day ✨ We’re glad that Salih handled the broadband setup with calm confidence and helped you secure a deal that worked well for you. Here’s to more great moments ahead 💙 -Arvind
Mohammed sorted out my problem super…
Mohammed sorted out my problem super efficiently
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Hello Grace, thank you for your feedback. We’re glad Mohammed resolved your issue quickly and provided the support you needed. -Suhaas
I came in to the Glades shopping centre…
I came in to the Glades shopping centre branch ofc3 store today, feeling completely off and worried because of what had happened to my mobile telephone, But l am extremely pleased the reception offered and level of support from Ms Thelma and her team.
I left feeling very satisfied.
Please keep up the good works.
Thank you.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Thank you for sharing this lovely feedback, Florence! 💛 We’re pleased to know that Thelma and our staff were able to assist you and ease your concerns. 😊 -Veronica
So much appreciation to Mr
So much appreciation to Mr. MO for the proffetional support .
Thank you Three.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for sharing this, Ade 💫. Mr. Mo went above and beyond to provide excellent service, and it’s wonderful to know you’re happy with the support received. -Shivam
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.