Outstanding service from Salih. He was very knowledgeable, patient and helpful. Probably the most helpful assistance we have had in a long time. He is a credit to your company.
Company replied
Location
Switch locationUnit 91 The Glades Shopping Centre, High Street, BR1 1DD Bromley, South, GB
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See what reviewers are saying
Glades Bromley 3 mobile store Shereen. Such a valuable member of staff She helped me few times with my phone always so helpful and knowledgeable Amazing Top class service Deserves a praise... See more
Company replied
Thank you to Shareen, who was incredibly helpful with my e‑SIM transfer yesterday 26.03.2026. I arrived just before closing, and she quickly resolved the issues I was having. She was professional, k... See more
Company replied
Best trusted service at my local Three store. Great customer service provided by Jamie who took his time to look into the best deals to help me save as much as possible. That’s worth staying with th... See more
Company replied
Company details
About Three UK - 3Store Bromley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 91 The Glades Shopping Centre, High Street, BR1 1DD, Bromley, South, United Kingdom
- 2084609018
4.9
Excellent
146 reviews
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Discrimination on identity verification…
Discrimination on identity verification in a form of refusal Convention Travel Documents of a refugee as a ‘Policy’
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there, we're not too clear from your review what has happened but we'll do our best to help. We'd recommend if you're in a vulnerable situation to reach out to our Customer Wellness Team. You can find all the ways to get in touch with them here: https://bit.ly/3G8u30W -Kishan
I meant Adowa in store
I meant Adowa in store, very helpful and insightful. Able to help me with a query with no time wasted.
December 26, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi Serwah, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Adwoa was really helpful when I came to…
Adwoa was really helpful when I came to ask about the home broadband and how it works. She was really patient and polite
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Magnificent, Nana! 💎 Your words glow with brilliance. The team is ecstatic everything was sorted smoothly by Adwoa. Five⭐ never felt so rewarding 🎊 -Ashifa
London Bromley Store
I was served by Ciprian at the London Bromley shop. He was very professional and helpful. He found the right device and plan that suited my needs. The upgrade was completed in no time. He also answered some questions about my husband's upgrade. Thank you very much!
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thank you for leaving us a 5 ⭐ review! We’re so glad Ciprian made everything smooth and easy for you. Your feedback means a lot to us. -Shivam
Jamie in the store in Bromley was…
Jamie in the store in Bromley was brilliant. Gave me impartial advice and I walked away with great deals on two phones. Can’t recommend Jamie in the three store highly enough.
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Jamie is an outstanding ambassador for…
Jamie is an outstanding ambassador for the Three business. He has his finger on the pulse of industry updates and deep tech expertise. This is all coupled with him being an incredibly warm and personable human being. A pleasure to have been assisted by Bromley store’s Jamie!
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your 5 ⭐ review, Lucy. It's lovely to hear that you enjoyed great customer service from Jamie, and your kind words go a long way to highlighting such great experiences. We appreciate you taking the time to share this with us 🎊. -Michael
Brilliant customer service
Brilliant customer service, very helpful
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your 5 ⭐ review, Lewis, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Jamie was amazing
Jamie was amazing
So informative,polite and patient
Highly recommended and great member of the team.
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Kerry! 🎉 Awesome to hear! Huge shoutout to Jamie for making your experience excellent. He will be thrilled to know his efforts were truly appreciated. Thank you for the 5⭐ review! -Neha
Operative was able to help me with all…
Operative was able to help me with all my queries
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey.
Thanks! Your review is really appreciated. -Pete
Very helpful and professional service…
Very helpful and professional service for the queries I had.
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I had a great experience with Salih
I had a great experience with Salih. He gave me great service and was very attentive.
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Great customer service from salih
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Salih was very helpful
Salih was very helpful. Good clear information. Made the experience easy. Very happy with the service provided.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
That's fabulous, Nancy. We're pleased that you had a helpful conversation with Salih :) Thank you for writing a great review -Scott
Extremely helpful 3 employee Shereen…
Extremely helpful 3 employee Shereen quickly understood the issue and solved the problem as quickly as was possible. Much appreciated.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hello, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Bromley
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent customer service.
Excellent customer service.
Went to Three stores to collect the SIM cards which I ordered online yesterday . Told by Ciprian ( customer advisor) I need to reorder the SIM cards in store. He was very helpful and patient to help me especially I encountered problems with requesting PAC from my service provider.
Without his help, I don’t think I could get PAC code. He has provided excellent service and support to me.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Helen,
Thanks so much for the great review. We're really happy to hear that Ciprian was able to help you with the PAC code and setting up your new SIMs.
Thanks,
Jonathan
Reply from Three UK - 3Store Bromley
Thanks for this fantastic 5⭐ review, Irene. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Avoid 3 at all costs!!
Avoid 3 at all costs!!
Transferred to 3 in around 2018. Offered a competitive deal to switch, but salesman gave me 2 contracts (1 for sim and 1 for phone).
Came to leave, got PAC code and assured account settled. However continued to charge me £3 a month without informing me, and eventually received a credit default from them.
Despite paying this immediately, and acting in good faith they refuse to remove it.
Appalling customer service, and I strongly recommend avoiding at all costs.
May 1, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Hey Alex.
We're very sorry to hear of the poor experience you had with us.
You've mentioned that you were provided with a PAC. Did you use this to transfer the number to another network? If not used within 30 days, your contract would continue to run as normal unless you reach out to us to make other arrangements.
If you wish to discuss the matter further, you're more than welcome to reach out to us: https://bit.ly/3q3xZ0c -Jade
Adwoa was very good to me today she was…
Adwoa was very good to me today she was excellent to very very good the best secrives I had ever get from 3 thank you from Michael Ramsay
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for your feedback, Michael, and it's lovely to hear that you enjoyed great customer service from Adwoa. We appreciate you taking the time to share this with us. -Michael
Wow I’m so happy and glad for Jamie…
Wow I’m so happy and glad for Jamie service he is very polite and helpful person, I have many questions sort out from him. Thank you Jamie for your service and kindness. I wish you all the best , come on Crystal Palace.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Bromley
Thanks for this fantastic 5⭐ review. We appreciate you taking the time to send this over! Well done Jamie 🎉 -Jade
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