More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
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I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain... See more
Company replied
The experience with Pagan in Burton on Trent shop was absolutely great! She was very helpful and outgoing and made our visit very pleasant! It was very nice customer service with Pagan. Me and my f... See more
Company replied
Josh helped me to setup a new tablet. I originally came in for an issue with my Google phone, and was offered a deal too good to pass. Amazing service and very friendly
Company replied
Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
161 reviews
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Great Service thank you Josh
Excellent customer service and Josh has always helped with what we need
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Linda, your 5⭐ review really made us smile. We’re super happy you had an excellent experience, and we wish you a fantastic day ahead 🤗 -Ayesha
Josh was super helpful and took his…
Josh was super helpful and took his time to explain how the transfer of my phone and change of network would work. He made everything really simple. Thanks so much!
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for the fantastic 5⭐ review, Charlotte! We’re delighted to hear that your visit was positive and handled with care. We look forward to welcoming you again soon. 😊 -Ayesha
Went into upgrade 2 phones and the…
Went into upgrade 2 phones and the service we received from Josh was unbelievable going through the different options and coming up with a new plan
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
The guy in the store was very helpful…
The guy in the store was very helpful and knowledge.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Really friendly and helpful staff.
Really friendly and helpful staff.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Catherine! 🎉 It’s lovely to hear that our colleagues provided a positive experience. We really appreciate you letting us know that the service you received was so supportive! -Kishan
Came in to see Josh for help with my…
Came in to see Josh for help with my phone and inadvertently and he was excellent 10/10
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Wow, Wendy! We’re so happy to hear this. Josh was able to sort everything out and make your experience remarkable. Have a wonderful day 😊 -Manavata
He helped me to sort it out the issues…
He helped me to sort it out the issues I had on logging in to the app
Thank you
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thank you for the amazing 5 ⭐ review, Sripriyan! We’re delighted our team could assist you and make things easier. Your feedback means a lot to us. -Shivam
Very good experience
Very good experience, stephen was super helpful. Had a great experience
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
That's impressive, Khansa. We're glad Stephen made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Star Wars
Went into store and had a lovely conversation with the the staff member wearing Star Wars trainers. Very helpful amazing experience definitely recommend 10/10
May the force be with you
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Jack, we’re delighted to hear that our team made your day! 🎉 We’ll use the force to find out who this was, and we’re sure they’ll be over the moon to see this! Thank you for the fantastic 5⭐ review. -Neha
Came in very confused as to why the hub…
Came in very confused as to why the hub password wasn’t working but Aiman explain that because of new regulations they had to be different. He set me up with a new hub and sorted out all the password issues and answered all of my questions 👌
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for your 5 ⭐ review, Barbara, and it's lovely to hear that you enjoyed great customer service from Aiman. We can understand how confusing it must have been as the password wasn't being accepted, and we are pleased to know that this was resolved. -Michael
Kallum was fabulous 5star👍
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Fraser, thanks for taking the time leave this review, we're so happy to hear this was your experience with Kallum. We'll get your feedback passed on! -John
Kallum was very amazing
Kallum from the Burton on trent branch was very amazing. Professional, friendly and very detailed. He made the process very easy. You have a good team member. Weldone
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this amazing 5⭐ review, Ugonma. This is what we like to hear! Great work Kallum 🎉 -Jade
Josh and Olly were both exceptional…
Josh and Olly were both exceptional with their help! I cannot recommend them both enough!
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
This is what we like to hear, Brian. Thanks for the 5⭐ review! Great work Josh & Olly 🎉 -Jade
My old network changed and made it more…
My old network changed and made it more difficult to use so went to see some one at three and it's better there
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi.
Thanks! Your review is really appreciated. -Pete
Josh is a credit to 3
Josh is a credit to 3. He made my upgrade a very smooth process. Was so helpful and went above and beyond today. Thank you again Josh.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for the review. We're glad to hear it's been such a good experience for you -Maxine
Aiman has great communication and…
Aiman has great communication and customer service skills
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
We're delighted you had a great discussion with Aiman, Craig :) -Scott
Very good service
Very good service. Every one very friendly every time they show me how to use phone. Only very help
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this lovely 5⭐ review, Nadia. We really do love to hear this! 😍 -Jade
Ollie
Ollie, Stephen and Josh were very friendly, patient and understanding.
Explained to the maximum understanding. Great services 🫡
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for your feedback, Erica, and it's lovely to hear that you enjoyed great customer service from Ollie, Stephen, and Josh. We appreciate you taking the time to share this with us. -Michael
Josh was amazing help with my wishes…
Josh was amazing help with my wishes needed and helped me find everything I needed. Whilst there he made everything relaxed and comfortable discussing music and animals we both liked in great detail with me. I would recommend anyone to him for all help and support needs.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Nice and simple to set everything up
Nice and simple to set everything up. Callum was very helpful .
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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