More than happy with our experience today. Helped by the lovely Pagan, she was very friendly & helpful. She made the purchasing of a new phone very simple, going though different options to ensure we... See more
Company replied
Location
Switch locationUnit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE Burton Upon Trent, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a fantastic experience at the Three Store in Burton upon Trent, thanks to Pagan. From the moment I walked in, she was friendly, welcoming and incredibly helpful. She took the time to explain... See more
Company replied
The experience with Pagan in Burton on Trent shop was absolutely great! She was very helpful and outgoing and made our visit very pleasant! It was very nice customer service with Pagan. Me and my f... See more
Company replied
Josh helped me to setup a new tablet. I originally came in for an issue with my Google phone, and was offered a deal too good to pass. Amazing service and very friendly
Company replied
Company details
About Three UK - 3Store Burton-Upon-Trent
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 6 Hillwalk, Coopers Shopping Centre, DE14 1DE, Burton Upon Trent, Midlands, United Kingdom
- 1283532052
4.9
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My partner wanted to increase his data…
My partner wanted to increase his data to unlimited and Josh found a great solution for just £13 a month.
On top of this he was an all round great guy willing to chat about any mobile and data queries we threw at him!!
Highly recommend him at 3 Burton-on-Trent.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hey.
Thanks! Your review is really appreciated. -Pete
Great experience in this Three store
Great experience in this Three store, came in with a problem with my phone and Ollie was able to find me a great deal. Every question I asked was answered, will be bringing my husband to join Three once his contract ends. Thanks again, Ollie.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Jade, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Josh was very helpful
Josh was very helpful and solved my problems well done
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
That's super, Simon :) We're pleased Josh helped. Thank you for the review -Scott
Gaining new technologies
Quite professional and efficient. Was much impressed
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi Cynthia, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Josh
Josh, always answers my queries about the 3 app & any products I am interested in….
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for your feedback, George, and it's lovely to hear that you enjoyed great customer service from Josh with your queries. We appreciate you taking the time to share this with us. -Michael
Brilliant as always
Brilliant as always
Problem solved
Josh was more than helpful and sorted everything with ease
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Fantastic, Andy, we're thrilled Josh got it all sorted for you :) Thank you for the review -Scott
Easy and fast service
I had issues with my Three account on the App and website but Josh was able to sort out all of my problems quickly and easily.
This review was done last year. I never wrote this review.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this great 5⭐ review, Ian. This is what we like to hear! Great work Josh 😊 -Jade
Burton deserves all five stars
Burton deserves all five stars. I normally get so overwhelmed with changing phones, but Josh Olly and Kallum made things so easy for me and even offered to swap things for me. You are all lifesavers.
If you are like me and hate change, this is the best place to go as you will not find more kind or patient staff and service anywhere else
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this amazing 5⭐ review, Mandy. We really do love to hear this! Great work team 🎉 -Jade
Three burton olly
Always a great service at three burton from Olly looks after my whole family, always deals with any issues in store
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hello Laura, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Josh at three in burton upon Trent was…
Josh at three in burton upon Trent was so helpful with me figuring out a few things with my Apple ID and new iPhone, very friendly and informative
Thank you!
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Three review
Aiman was absolutely brilliant he did an amazing job!!!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this fantastic 5⭐ review, Zahra. We really do appreciate you taking the time to send this over! Great work Aiman 🎉 -Jade
Very quick and problem fixed quick
Very quick and problem fixed quick - aiman
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Amazing, Jade. We're sorry for any inconvenience while you had a problem, and are glad Aiman helped talk you through it :) -Scott
They were very helpful and could sort…
Josh was very helpful and could sort everything I asked
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
Thanks for this amazing 5⭐ review, Susan. We really do appreciate you taking the time to send this over! Well done Josh 🎉 -Jade
Josh was very good explain everything …
Josh was very good explain everything to merry pleased
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
That's super, Brian. We're glad Josh gave you the help you needed :) -Scott
brilliant service from Olly
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Burton-Upon-Trent
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Reply from Three UK - 3Store Burton-Upon-Trent
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.