Alex was really helpful, he provided helpful information on the products we were after and also helped to update my contact to better suit my needs. He was really knowledgeable, and quick to provide s... See more
Company replied
Location
Switch location36-44 St David's Way, St David's Centre, CF10 2DP Cardiff, South, GB
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See what reviewers are saying
Great customer service. Came in with some questions on new SIM cards and left with an updated contract and the SIM cards I needed. Shout out to Alex for his outstanding support and knowledge.
Company replied
Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed... See more
Company replied
Janice and Alex were amazing and very supportive with the change over to three. Made the experience smooth and easy. Were helpful and friendly.
Company replied
Company details
About Three UK - 3Store Cardiff (St David's)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36-44 St David's Way, St David's Centre, CF10 2DP, Cardiff, South, United Kingdom
- 02920236862
4.9
Excellent
120 reviews
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Janice and Alex were amazing and very…
Janice and Alex were amazing and very supportive with the change over to three. Made the experience smooth and easy. Were helpful and friendly.
August 19, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey Karen, we’re really pleased to hear that Janice and Alex helped make your transition straightforward and gave you the support you needed. Thank you for taking the time to share your experience.
-Three Social Media Team.
Reply from Three UK - 3Store Cardiff (St David's)
Hi Mohammed, thank you for sharing your experience. We’re really glad Ardi was able to give you such helpful support during your visit.
– Three Social Media Team
very nice guy did all the work any…
very nice guy did all the work any other guy couldnt do
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi there, thanks for the brilliant 5⭐ love. We’re delighted to hear that you received exceptional support and that everything was handled effortlessly.
‑Three Social Media Team
The store was really helpful and sorted…
The store was really helpful and sorted me out with everything i needed. selling me wifi for my house and a wifi that i can take everywhere
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi there, thanks for the amazing feedback. We’re delighted to know that our team at the store delivered exceptional assistance and helped you with both your home connection and a portable option without any hassle.
– Three Social Media Team
Alex was extremely helpful
Great customer service. Came in with some questions on new SIM cards and left with an updated contract and the SIM cards I needed. Shout out to Alex for his outstanding support and knowledge.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Tracy, thank you for your wonderful feedback. We’re delighted to hear that Alex offered clear guidance and supported you throughout by helping you move from initial questions to a fully updated setup for your contract and SIM card as per your needs.
– Three Social Media Team
Great customer service
Alex was really helpful, he provided helpful information on the products we were after and also helped to update my contact to better suit my needs. He was really knowledgeable, and quick to provide support.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Wow Stephanie! 🎉 It’s wonderful to hear that Alex made your experience seamless. Thank you for taking the time to leave an incredible 5 ⭐ review! – Three Social Media Team
Azeem is a great man so helpful
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey Mirac, thank you for sharing your feedback. We’re really glad to hear Azeem made your experience a positive one. 😊
-Three Social Media Team.
Jack was helpful in store and solved…
Jack was helpful in store and solved issue and did a cheaper contract for me , ardi also helped
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Ranj, we're glad Jack and Ardi sorted your issue and saved you money with a great contract in-store! 🥰 - Three Social Media Team
Alex was really really helpful
Alex was really really helpful. Really friendly and gave allot of advice. Couldn’t ask for a better customer advisor. Thanks Alex
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thanks for sharing, 🎉 Nimo! Alex clearly worked some magic, and hearing that you couldn't ask for a better advisor truly makes our day. 🥰 — Three Social Media Team
Harrison was brilliant
Harrison was brilliant, really kind and efficient thank you so much
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Francesca, your review is incredibly encouraging. Harrison strives to offer genuine, attentive support, and it’s great to see that reflected in your experience.
– Three Social Media Team
Very professional and knowledgeable
Very professional and knowledgeable. Good price in comparison to other providers. Offered an honest opinion.
July 23, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s impressive, Hayley. We’re glad to hear that you’re happy with our service. Thank you for the great review. - Three Social Media Team
Excellent service from Jack and Janice
July 15, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you for your lovely feedback, Victoria! We’re so glad Jack and Janice provided such fantastic support. 🌟 – Three Social Media Team
Alex provided me with quality service…
Alex provided me with quality service and great explanation through the process of changing my contract.
July 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Dana, we’re happy to hear Alex offered great service and explained the contract change clearly. Thanks for sharing your experience with us.
— Three Social Media Team
Alex was very helpful
Alex was very helpful! Got me a cheaper deal on my sim card contract and also sorted my broadband for my new home which I was stressing about as my usual broadband provider takes weeks to install. Been a customer for over 20 years with 3! Great service!
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey Amy, thank you for the 5⭐ review. We’re thrilled Alex could simplify everything and get you the right offer.-Three Social Media Team
Harrison was fantastic
Harrison was very helpful when I came into the Cardiff store looking to get a new phone. He managed to get me a great deal whilst being super friendly.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s wonderful to hear, Ruby! A big shoutout to Harrison at our Cardiff branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 – Three Social Media Team
Harrison was absolutely outstanding…
Harrison was absolutely outstanding with customer service will definitely come again thanks to him
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Kae. It’s wonderful to hear how well Harrison looked after you, great service should feel effortless, and we’re glad he made such a strong impression. 😇 - Three Social Media Team
Amazing service!
Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed down the options to something that actually fit me.
What stood out most was how easy they were to talk to and how clearly they explained everything. I never felt rushed or confused, and they were always focused on finding the best deal rather than just pushing options.
In the end, they secured a perfect plan that matched both my needs and budget. I really appreciated their professionalism, patience, and genuine effort to help. Highly recommended!
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Anastasia. Thank you for sharing your experience. We are glad to hear that Shannon and Jack looked after you so well, taking the time to clarify your choices and ensuring you secured a budget-friendly plan tailored to your needs. -Shivam
Just popped into three in Cardiff St…
Just popped into three in Cardiff St David’s shopping centre and had a fantastic experience with a young lady named Janice. She was efficient, personable and so helpful. Thank you Janice.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Joy. Thank you for sharing your experience. We are glad to hear that Janice at our Cardiff St David’s branch was efficient, polite, and provided you with such brilliant support during your visit. -Shivam
Alex and Jack was very good help for…
Alex and Jack was very good help for the Three time change broadband and Sim card... I really appreciate what they do. 100%!!!
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Oh wow, Hussein! Thank you for sharing your thoughts about Alex and Jack. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Harrison is the best customer advisor i…
Harrison is the best customer advisor i ever met, he has helped me solve many issues and help me reset my app so I can log on and check my details and gave me a great deal on a new sim
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Edwin, it is fantastic to hear that you received such next-level care and left with all your technical issues fully resolved. We are incredibly glad Harrison could step in to get your online profile running smoothly again while securing exceptional value for your new subscription. -Shivam
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