Harrison was very helpful when I came into the Cardiff store looking to get a new phone. He managed to get me a great deal whilst being super friendly.
Company replied
Location
Switch location36-44 St David's Way, St David's Centre, CF10 2DP Cardiff, South, GB
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Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed... See more
Company replied
Just popped into three in Cardiff St David’s shopping centre and had a fantastic experience with a young lady named Janice. She was efficient, personable and so helpful. Thank you Janice.
Company replied
Alex gave really great service, straight forward and easy to get a new phone, also wearing a fab pit bull bald cap
Company replied
Company details
About Three UK - 3Store Cardiff (St David's)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36-44 St David's Way, St David's Centre, CF10 2DP, Cardiff, South, United Kingdom
- 02920236862
4.9
Excellent
106 reviews
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Harrison was fantastic
Harrison was very helpful when I came into the Cardiff store looking to get a new phone. He managed to get me a great deal whilst being super friendly.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s wonderful to hear, Ruby! A big shoutout to Harrison at our Cardiff branch for providing such exceptional support. Thank you for sharing your lovely feedback. 🙌 – Three Social Media Team
Alex gave really great service
Alex gave really great service, straight forward and easy to get a new phone, also wearing a fab pit bull bald cap
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s impressive, Hannah 🎯 We’re pleased Alex’s expert support made the right device choice simple, and his standout headwear clearly added an extra smile to the day 😄
- Three Social Media Team
Harrison was absolutely outstanding…
Harrison was absolutely outstanding with customer service will definitely come again thanks to him
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Kae. It’s wonderful to hear how well Harrison looked after you, great service should feel effortless, and we’re glad he made such a strong impression. 😇 - Three Social Media Team
Amazing service!
Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed down the options to something that actually fit me.
What stood out most was how easy they were to talk to and how clearly they explained everything. I never felt rushed or confused, and they were always focused on finding the best deal rather than just pushing options.
In the end, they secured a perfect plan that matched both my needs and budget. I really appreciated their professionalism, patience, and genuine effort to help. Highly recommended!
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Anastasia. Thank you for sharing your experience. We are glad to hear that Shannon and Jack looked after you so well, taking the time to clarify your choices and ensuring you secured a budget-friendly plan tailored to your needs. -Shivam
Just popped into three in Cardiff St…
Just popped into three in Cardiff St David’s shopping centre and had a fantastic experience with a young lady named Janice. She was efficient, personable and so helpful. Thank you Janice.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Joy. Thank you for sharing your experience. We are glad to hear that Janice at our Cardiff St David’s branch was efficient, polite, and provided you with such brilliant support during your visit. -Shivam
Alex and Jack was very good help for…
Alex and Jack was very good help for the Three time change broadband and Sim card... I really appreciate what they do. 100%!!!
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Oh wow, Hussein! Thank you for sharing your thoughts about Alex and Jack. We’re so glad they could guide you along the way, and here’s to many more smiling moments together! 💗 -Kashish
Harrison is the best customer advisor i…
Harrison is the best customer advisor i ever met, he has helped me solve many issues and help me reset my app so I can log on and check my details and gave me a great deal on a new sim
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Edwin, it is fantastic to hear that you received such next-level care and left with all your technical issues fully resolved. We are incredibly glad Harrison could step in to get your online profile running smoothly again while securing exceptional value for your new subscription. -Shivam
Reply from Three UK - 3Store Cardiff (St David's)
Hey Jonathan, that’s incredible! 🎉 We’re thrilled Alex made your experience go so seamlessly. 😊 -Neha
Gio was amazing
Gio was amazing. He sorted myself and wife out with a new contract. It was quick and easy and stress free.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Absolutely fabulous, Greg! We’re glad Gio was able to provide you with such great support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Reply from Three UK - 3Store Cardiff (St David's)
We absolutely love hearing this 🎉 Our team worked perfectly, Lauren! Nothing beats walking out with some extra savings. You’re awesome! 💗 -Neha
Gio and Saira made my visit very…
Gio and Saira made my visit very memorable and I left happy
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Heera, this absolutely brightened our day. Gio and Saira will be delighted to know they made such a positive impression 💕✨ -Ayesha
Harrison has been very helpful and…
Harrison has been very helpful and understanding with my situation. I cannot speak english but he managed to sort my queries out using chat gpt. They were both really helpful. Would recommend.
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Sharon, thanks for sharing this — so lovely to hear how helpful and understanding Harrison was. It’s great that he took the time to support you, even with the language barrier, and made sure your queries were fully sorted. Wonderful to know you felt so well looked after. -Shivam
Gio wad very helpful and professional
Gio wad very helpful and professional. He explained everything clearly. Thank you
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Joanne. We’re pleased that Gio supported you so well and made everything easy to understand. 🥰 -Ayesha
Jay was a great help in finding the…
Jay was a great help in finding the right phone contract for me, very helpful and knowledgable. Would recommend this place
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Jamie,
What a great review. Jay will be so happy to hear he made things easy for you. We appreciate the recommendation and hope to see you again :) -Ayesha
Reply from Three UK - 3Store Cardiff (St David's)
Della, thank you for such an amazing review. Harrison’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Customer service was great and staff…
Customer service was great and staff was friendly
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Meenakshi! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Saira was able to sort my issues out…
Saira was able to sort my issues out and I left happy
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Stephen! We’re so glad to hear Saira was able to get everything sorted for you. Leaving our store happy is exactly the result we aim for. 😇 -Prabhjeet
Harrison was amazing he clarified…
Harrison was amazing he clarified everything for me and got me a better broadband deal
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Abilio. We are pleased to hear that Harrison provided the clarity you needed regarding your connection options. It is great to know that you are now set up with a more suitable home internet package. -Kishan
Aimee was an absolute superstar. So happy with the service
Aimee was an absolute superstar. My issue was resolved in seconds and a new contract sorted . I now have roaming arranged saving me purchasing it every time I travel . I am overjoyed with the support received
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Sarah. We’re pleased Aimee was able to sort everything quickly and help with your travel needs. Your feedback is greatly appreciated. -Suhaas
Avoid unless you want a more expensive mobile bill
If you are a student or someone unsure about mobile contracts, do not go to this store. They will happily over sell a contact that’s unsuitable for your needs and overpriced just to get a sale. The manager is severely lacking in customer service and was appallingly rude and dishonest - lying about an interaction with my daughter after mis -selling her an unsuitable contract and not providing any of the things she requested. On the advice of another Three store manager - my daughter returned to the Cardiff store for help and was met with refusal, lack of responsibility and no support. They sold her the wrong contract and despite being within the 14 days of purchase - refused to discuss alternative option. Avoid. Go to another trustworthy provider, this stores sales figures are more important to them than the customer.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi there, we’re really sorry to hear about your daughter’s experience. We understand how upsetting it is to feel let down, especially when the contract doesn’t match what was needed. The store doesn't have a 14 days policy as customers can check and sign the deal they are getting before purchasing it. We don't accept any rude behaviour and for us customer satisfaction always comes first. We take concerns like this seriously, and we want to look into what happened so we can put things right. As we can’t discuss account details here, please reach out to our team through our official Contact Us page so please reach out to us through our official Contact Us page: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. We can review the situation fully and explore the options available. -Manavata
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