Alex was really helpful, he provided helpful information on the products we were after and also helped to update my contact to better suit my needs. He was really knowledgeable, and quick to provide s... See more
Company replied
Location
Switch location36-44 St David's Way, St David's Centre, CF10 2DP Cardiff, South, GB
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See what reviewers are saying
Great customer service. Came in with some questions on new SIM cards and left with an updated contract and the SIM cards I needed. Shout out to Alex for his outstanding support and knowledge.
Company replied
Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed... See more
Company replied
Janice and Alex were amazing and very supportive with the change over to three. Made the experience smooth and easy. Were helpful and friendly.
Company replied
Company details
About Three UK - 3Store Cardiff (St David's)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36-44 St David's Way, St David's Centre, CF10 2DP, Cardiff, South, United Kingdom
- 02920236862
4.9
Excellent
120 reviews
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Reply from Three UK - 3Store Cardiff (St David's)
Hey Jonathan, that’s incredible! 🎉 We’re thrilled Alex made your experience go so seamlessly. 😊 -Neha
Gio was amazing
Gio was amazing. He sorted myself and wife out with a new contract. It was quick and easy and stress free.
May 29, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Absolutely fabulous, Greg! We’re glad Gio was able to provide you with such great support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Reply from Three UK - 3Store Cardiff (St David's)
We absolutely love hearing this 🎉 Our team worked perfectly, Lauren! Nothing beats walking out with some extra savings. You’re awesome! 💗 -Neha
Gio and Saira made my visit very…
Gio and Saira made my visit very memorable and I left happy
May 28, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Heera, this absolutely brightened our day. Gio and Saira will be delighted to know they made such a positive impression 💕✨ -Ayesha
Harrison has been very helpful and…
Harrison has been very helpful and understanding with my situation. I cannot speak english but he managed to sort my queries out using chat gpt. They were both really helpful. Would recommend.
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Sharon, thanks for sharing this — so lovely to hear how helpful and understanding Harrison was. It’s great that he took the time to support you, even with the language barrier, and made sure your queries were fully sorted. Wonderful to know you felt so well looked after. -Shivam
Gio wad very helpful and professional
Gio wad very helpful and professional. He explained everything clearly. Thank you
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Joanne. We’re pleased that Gio supported you so well and made everything easy to understand. 🥰 -Ayesha
Jay was a great help in finding the…
Jay was a great help in finding the right phone contract for me, very helpful and knowledgable. Would recommend this place
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Jamie,
What a great review. Jay will be so happy to hear he made things easy for you. We appreciate the recommendation and hope to see you again :) -Ayesha
Reply from Three UK - 3Store Cardiff (St David's)
Della, thank you for such an amazing review. Harrison’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Customer service was great and staff…
Customer service was great and staff was friendly
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Meenakshi! We're glad our staff made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Saira was able to sort my issues out…
Saira was able to sort my issues out and I left happy
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Stephen! We’re so glad to hear Saira was able to get everything sorted for you. Leaving our store happy is exactly the result we aim for. 😇 -Prabhjeet
Harrison was amazing he clarified…
Harrison was amazing he clarified everything for me and got me a better broadband deal
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Abilio. We are pleased to hear that Harrison provided the clarity you needed regarding your connection options. It is great to know that you are now set up with a more suitable home internet package. -Kishan
Aimee was an absolute superstar. So happy with the service
Aimee was an absolute superstar. My issue was resolved in seconds and a new contract sorted . I now have roaming arranged saving me purchasing it every time I travel . I am overjoyed with the support received
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Sarah. We’re pleased Aimee was able to sort everything quickly and help with your travel needs. Your feedback is greatly appreciated. -Suhaas
Avoid unless you want a more expensive mobile bill
If you are a student or someone unsure about mobile contracts, do not go to this store. They will happily over sell a contact that’s unsuitable for your needs and overpriced just to get a sale. The manager is severely lacking in customer service and was appallingly rude and dishonest - lying about an interaction with my daughter after mis -selling her an unsuitable contract and not providing any of the things she requested. On the advice of another Three store manager - my daughter returned to the Cardiff store for help and was met with refusal, lack of responsibility and no support. They sold her the wrong contract and despite being within the 14 days of purchase - refused to discuss alternative option. Avoid. Go to another trustworthy provider, this stores sales figures are more important to them than the customer.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi there, we’re really sorry to hear about your daughter’s experience. We understand how upsetting it is to feel let down, especially when the contract doesn’t match what was needed. The store doesn't have a 14 days policy as customers can check and sign the deal they are getting before purchasing it. We don't accept any rude behaviour and for us customer satisfaction always comes first. We take concerns like this seriously, and we want to look into what happened so we can put things right. As we can’t discuss account details here, please reach out to our team through our official Contact Us page so please reach out to us through our official Contact Us page: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. We can review the situation fully and explore the options available. -Manavata
Got A Home Board band plus 2 Unlimited…
Got A Home Board band plus 2 Unlimited Sims At very great deal through Jay. The way he explained the deal and pricing is Outstanding. Glad that Three hired him.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
🚀 Boom, Sadam! That’s the energy we love. We’re so glad everything clicked perfectly with Jay, and we can’t wait to welcome you back soon! 🎉🙌 -Kashish
Harrison was really helpful finding me…
Harrison was really helpful finding me a good deal for a new phone, a new smart watch and with a sim for my daughter. He assured me the parental controls were on and wrote everything down for me to know what I was getting. Excellent customer service thank you
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Nath, it is wonderful that you found the perfect upgrades for your family. Harrison did a fantastic job ensuring you felt fully prepared and confident with your new setup. -Kishan
Harrison gave great understanding of…
Harrison gave great understanding of plans , really appreciate the amazing service 👏, its been 2 year i am customer of three and will be a customer for long .
Thank you
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Samayera, thanks so much for taking the time to share your feedback. It’s great to hear that Harrison was able to clearly guide you through the options and make the experience a positive one. We really appreciate your loyalty over the past two years, and it means a lot to know you plan to stay with us -Shivam
Really impressed by customer service
Really impressed by customer service, Harrison did a very nice job 👍
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Rana! We’re thrilled Harrison’s attentive assistance left such a strong impression, making your experience smooth and positive. -Suhaas
Harrison ans saira were incredible
Harrison ans saira were incredible. Gave great advice and explained the products and pricing very well and clear. Strongly recommend management acknowledgement
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s amazing, Amir! Harrison and Saira’s clear breakdown of products and pricing is exactly the experience we want for every customer. 🥰 -Ayesha
Reply from Three UK - 3Store Cardiff (St David's)
We’re thrilled to hear this! 🌼 Aimee and Saira will be delighted to know they made your experience shine. Thank you for sharing, it truly means a lot to us, Petero! 🥰 -Kashish
Shannon helped me set up my new phone…
Shannon helped me set up my new phone and was very patient with me. She got everything set up and explained how to use my phone so it made it a lot easier for me
April 9, 2026
Unprompted review
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