Alex was really helpful, he provided helpful information on the products we were after and also helped to update my contact to better suit my needs. He was really knowledgeable, and quick to provide s... See more
Company replied
Location
Switch location36-44 St David's Way, St David's Centre, CF10 2DP Cardiff, South, GB
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See what reviewers are saying
Great customer service. Came in with some questions on new SIM cards and left with an updated contract and the SIM cards I needed. Shout out to Alex for his outstanding support and knowledge.
Company replied
Shannon and Jack made the whole process of reviewing my plan incredibly smooth and stress-free. They took the time to really understand what I needed, asked the right questions, and quickly narrowed... See more
Company replied
Just popped into three in Cardiff St David’s shopping centre and had a fantastic experience with a young lady named Janice. She was efficient, personable and so helpful. Thank you Janice.
Company replied
Company details
About Three UK - 3Store Cardiff (St David's)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
36-44 St David's Way, St David's Centre, CF10 2DP, Cardiff, South, United Kingdom
- 02920236862
4.9
Excellent
121 reviews
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Shannon helped me set up my new phone…
Shannon helped me set up my new phone and was very patient with me. She got everything set up and explained how to use my phone so it made it a lot easier for me
April 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mr Ardi was very helpful today with his…
Mr Ardi was very helpful today with his exceptionally detailed explanation regarding service switch to Three from a different operator.
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you for sharing your thoughts with us, Nosib! We’re delighted to hear that Mr. Ardi provided such clear and detailed guidance. Have an amazing day ahead! -Afaq
Im very happy about Harrision’s service
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you, Thuy. It’s wonderful to hear Harrision made your experience so positive. Thank you so much for your glowing 5 ⭐ review. -Suhaas
Great Team, Excellent Service
Although this review is slightly overdue, I felt it was important to recognise an exceptional experience we had at Three.
On 14th March at approximately 3:30pm, my daughter and I visited the Three store in Cardiff to set up her new iPhone 15 and transfer data from her previous device. We were warmly welcomed by Saira, Gid, Aimee and Shaz, all of whom dedicated significant time and care to assisting us.
The data transfer process took considerably longer than expected—several hours in fact. Despite this, the team remained consistently professional, patient and attentive throughout. As we are not particularly confident with technology, they ensured that every step was clearly explained, taking the time to guide us through the process in a calm and reassuring manner.
What stood out most was their commitment to customer care. Saira the Manager, was due to finish her shift at 5:00pm, yet kindly stayed on until 7:00pm to ensure everything was completed successfully. This level of dedication was truly above and beyond expectations, especially given that the store remained busy with customers right up until closing time. We ourselves did not leave until after the store had closed due to the length of the transfer.
It is rare to encounter such a genuinely customer-focused team. Their professionalism, warmth, patience and ability to engage with customers was outstanding. We were especially touched by their kindness and willingness to go the extra mile, even knowing they each had long journeys home.
Three should be extremely proud of the team in Cardiff. They are an invaluable asset to the company and their commitment to delivering exceptional service reflects incredibly well on the brand. I sincerely hope they are recognised and rewarded for the remarkable work they do with good perks and pay. Individuals like this are truly worth their weight in gold.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hello - Thank you so much for such a detailed review of your store experience in Cardiff :) It's reassuring to learn that Saira, Gid, Aimee and Shaz helped to get your daughter's phone set up, and we can appreciate how vital it is for all info from the previous device to be transferred across. Your patience during the lengthy data transfer is really appreciated, and we're glad that Saira stayed until it was completed. The time you and your daughter spent at the store, and also sharing your experience here, is greatly valued. We look forward to supporting you and your daughter again :) -Michael
The member of staff called Harrison…
The member of staff called Harrison always provides excellent communication and solutions, whenever I face troubles with the 3 network services.
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Absolutely fabulous, Llinos! We’re so glad Harrison was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Gio was the guy dealing me.
Gio was the guy dealing me.. he smartly delt and gave me a best price deal. Frirndly & guides u 1000 times if u ask him anything. Love three.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you for sharing this, Shumyl! We’re really glad to hear that Gio looked after you so well and helped you secure a great offer. Have an amazing day ahead! -Afaq
Excellent experience & service by Alex.
Excellent experience & service by Alex.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey Aly! Thank you so much! We’re really glad Alex gave you an excellent experience. Your kind words will make his day! -Ayesha
Harrison was excellent and very…
Harrison was excellent and very helpful, very customer focused and professional
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Andrew, we’re delighted Harrison’s dedication made your experience smooth and positive. Thank you for sharing such an outstanding 5 ⭐ review. -Suhaas
We went in to resolve an issue about an…
We went in to resolve an issue about an old SIM we had which took quite sometime to resolve, however Shaz was extremely helpful and got us the help we needed. He did not make us feel like an inconvenience and we truly felt he wanted the best outcome for us. Thank you Shaz!
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey Abi, thank you for sharing your kind words. It’s wonderful to hear that Shaz took the time to support you and made sure the issue was resolved without making you feel like a burden. Knowing that his dedication led to the best outcome for you means a lot. 😉 -Kashish
Went to Cardiff store in St Davids…
Went to Cardiff store in St Davids Centre. Extremely efficient and professional. Had upgrade ofphone and renewal of broadband. So easy. Harrison was very informative and a real gent
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Thank you for sharing your experience, Chris 🙌✨. We’re pleased Harrison was able to guide you through your upgrade and broadband renewal seamlessly at our Cardiff branch 🎉📱💻. -Veronica
Thestomer service in store provided by…
Thestomer service in store provided by Shaz and Janice exceeded my expectations. They went above and beyond.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Usman, thank you for sharing this. It’s wonderful to hear how warmly Shaz and Janice looked after you in store. Their dedication clearly made your visit feel effortless, and it’s great to know their teamwork left such a strong impression. -Afaq
Solved my problem really well
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Richard, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
A great customer experience with jay…
A great customer experience with jay ,aimee
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Bhanu, we’re delighted Jay and Aimee created such a positive experience for you. Your words encourage us to keep making every interaction special. -Suhaas
Store staff were really helpful for the…
Store staff were really helpful for the purchase. Especially Jay and Aimee were like go to person answering all my queries thanks to them
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Alex was very helpful and knowledgeable…
Alex was very helpful and knowledgeable and took the time to talk me through the different phone contracts and sim only deals to help find the right contract for me.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Wow, Ria! 🎉 That’s fantastic to hear. We’re so glad you felt comfortable with our service from Alex. Thank you for sharing, helping our customers is always our pleasure! 😄 Enjoy your new contract! 🥰 -Kashish
I’m so happy with Gio service
I’m so happy with Gio service. Would genuinely recommend
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Hi Assia, we’re absolutely thrilled to hear your visit was such a standout moment. Gio’s incredible dedication clearly left a lasting impression, and we truly appreciate you sharing this fantastic feedback 🌟 -Manavata
Amazing very helpful very satisfied…
Amazing very helpful very satisfied than you Alex best person ever
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
That’s brilliant, Amo! We’re super happy to hear that Alex gave you all the support you needed. We truly appreciate your feedback! 😊 -Neha
Reply from Three UK - 3Store Cardiff (St David's)
Thank you for the review, Doan! We appreciate you sharing your experience. It’s wonderful to hear that Harrison helped you secure a deal that met your expectations. 🎉 -Neha
Today Gio is our consultant for the…
Today Gio is our consultant for the phone, he is very nice and friendly. We know each and every detail and he helped us a lot.
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Cardiff (St David's)
Munmun! Thank you for sharing this. It's great to hear Gio made the experience smooth and delivered such attentive support. Have a wonderful day! -Afaq
Reply from Three UK - 3Store Cardiff (St David's)
Lynsey, it’s wonderful to know everything was handled so quickly and with care. That kind of dedication makes the whole experience smooth and positive, and the support you received truly deserves appreciation. -Manavata
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