I had a great experience at the three store today. I had been to the store about a week ago and Marius served me but I had issues with completing my order so I had to return. And on my next vis... See more
Company replied
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Daniela provided exceptional customer service from start to finish. She was friendly, professional, and incredibly knowledgeable, taking the time to explain everything clearly and helping me find t... See more
Company replied
Maruis was so very helpful to me and my 2 children changing both of our contacts into our own name during a challenging time during our lives thank you so much marius you’ve made this situation so muc... See more
Company replied
Daniella was really helpful in the 3 store Chatham, very patient and thorough
Company replied
Company details
About Three UK - 3Store Chatham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 34, The Pentagon Centre, ME4 4BB, Chatham, South, United Kingdom
- 01634409196
4.9
Excellent
193 reviews
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My phone stopped working so I went to…
My phone stopped working so I went to the store to get help. Nancy served me and looked my phone and even helped me get it to work but my phone was so old that I decided to get a new phone. Nancy helped me transferred all my things over. I would have not been able to do any of that. Great service!
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
We're pleased that Nancy offered solutions for you, Barbara and helped get you set up on your new phone :) Thank you for writing a great review -Scott
Very helpful daniela very professional…
Very helpful daniela very professional helped with everything and very informative
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Terrific, Glen. We're pleased that Daniela was informative and helpful :) -Scott
Reply from Three UK - 3Store Chatham
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
I came in to Three Chatham to sort my…
I came in to Three Chatham to sort my SIM plan out. Nancy was so nice and friendly and sorted out a new phone for me. I came back to store to get help to transfer my data. Nancy was so helpful. The store is always so happy. They make the whole process so easy and comfortable.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
We're so glad you find the Chatham store a relaxed, cheerful environment, ready to help with whatever you need, Heidi. Thank you for a great review, and we hope you love the new phone :) -Scott
David was Excellnt setting up my…
David was Excellnt setting up my broadband
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Nicholas, we're so happy to hear David helped you get your broadband set up, this is the type of experience we want for all of our customers! We'll pass on your feedback. -John
Nancy at Three store in Chatham was…
Nancy at Three store in Chatham was super helpful in the process of changing my 3 phone plan. She laid out all of possible options and mentioned the benefits of all the different plans. She played a vital part in my decision making in selecting the appropriate plan. Thanks Nancy
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Thanks for your feedback, Oba, and it's lovely to hear that you enjoyed great customer service from Nancy during your store visit. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Chatham
We're glad that you found our service prompt and easy to use, Gary :) Thank you for a great review -Scott
I had such a great experience getting a…
I had such a great experience getting a new phone. Marius made it so easy and he was lovely. An absolutely no stress process it was great!
November 23, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Fast and efficient customer service
Fast and efficient customer service. Very reassuring as I was fuming. In my reflection I can see nothing but professionalism. Danielle was great
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Amazing person explaining was at 5…
Amazing person explaining was at 5 stars 🌟 very happy 😊 Daniela was amazing
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hey.
Thanks! Your review is really appreciated. -Pete
Ryan helped me with my broadband and…
Ryan helped me with my broadband and set me up my new account to fix my issue
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
The service was excellent
The service was excellent, with rare courtesy throughout my experience.
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hey there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent service from David getting my…
Excellent service from David getting my student sim deal
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Thank you for a great review, Rubika. We wish you well with your studies :) -Scott
Excellent service from David and the…
Excellent service from David and the Chatham team
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hey Ilyas, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Excellent experience
The staff that attended to me, Ryan was very knowledgeable and very friendly. He got me the best deals. Very happy customer.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi there, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent service from Davidand josh…
Excellent service from Davidand josh sorting out my broadband issue
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi Melvin, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Overall great experience
Overall great experience. Daniella is very efficient
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
We're thrilled to hear it, Freda :) Thank you for the review -Scott
Ryan was so helpful and very…
Ryan was so helpful and very informative found a good deal on the new phone such an asset.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Service was quick and exactly…
Service was quick and exactly addressing my query. Marius was knowledgeable, helpful, and friendly. Highly recommend!
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Chatham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Chatham
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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