Three UK - 3Store Chatham Reviews 

193
TrustScore 5 out of 5

4.9

Unit 34, The Pentagon Centre, ME4 4BB Chatham, South, GB


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Rated 4 out of 5 stars

Daniella was really helpful in the 3 store Chatham, very patient and thorough

Company replied

Rated 5 out of 5 stars

I had a great experience at the three store today. I had been to the store about a week ago and Marius served me but I had issues with completing my order so I had to return. And on my next vis... See more

Company replied

Rated 5 out of 5 stars

Daniela provided exceptional customer service from start to finish. She was friendly, professional, and incredibly knowledgeable, taking the time to explain everything clearly and helping me find t... See more

Company replied

Rated 5 out of 5 stars

Ryan was very patient,attentive,accommodating and very professional.He is a very good marketing /customer service officer who one could tell enjoys every bit of his job. I will introduce as many peo... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Chatham

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 34, The Pentagon Centre, ME4 4BB, Chatham, South, United Kingdom

  • 01634409196

4.9

Excellent

TrustScore 5 out of 5

193 reviews

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4.9

All reviews

(193)

31,241 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service

November 8, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hi there.

Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete

Rated 5 out of 5 stars

David helped me to choose an exact…

David helped me to choose an exact monthly plan. I wasn’t able to select one through the app, he helped me a lot and explained everything patiently. Really appreciate his service.

November 7, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Well after a long afternoon in your…

Well after a long afternoon in your store today, Steve and Josh managed to şort out the issue and get me a refund after another store mis sold me a phone. Thank you for stores as when İ called your customer service team they were not helpfull at all.

November 6, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hey Omer, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

I needed help with an app that I have…

I needed help with an app that I have to use for work. I went to Chatham and Nancy helped me. She showed me how to reset the login and help get back on the app. She was amazing and so helpful. Chatham always so helpful and nice people.

November 6, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for your feedback, Elizabeth, and it's lovely to hear that you enjoyed great customer service from Nancy during your store visit. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

so pleased that I walked into Chatham…

so pleased that I walked into Chatham three store and was helped by Steve the assistant manager. My hotspot was not working and Steve managed to diagnose the issue and get me and my laptop up and running. He saved my life and I meet my deadline. I am so grateful.

November 6, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for this fantastic 5⭐ review. We really do appreciate you taking the time to send this over! Great work Steve 🎉 -Jade

Rated 5 out of 5 stars

Excellent service

Excellent service with my device from David

November 5, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for this fantastic 5⭐ review, Stephen. We really do appreciate you taking the time to send this over! Great work David 🎉 -Jade

Rated 5 out of 5 stars

The guys in the shop was absolutely…

The guys in the shop was absolutely helpful and very supportive with assisting me.

October 31, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for your feedback, Emma, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Fast service and good deals

October 30, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for your feedback, Rhys-James, and it's lovely to hear that you're happy with our service and offers. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

workers were very nice and patient

October 27, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thank you for your feedback, Ola. It's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Marius was very helpful

Marius was very helpful, we'll definitely be back to see him in the future.

October 25, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Marius was so helpful and amazing left…

Marius was so helpful and amazing left extremely happy and satisfied with my services and also very welcoming

October 24, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for the fantastic 5⭐ review, Emma. We really do love to hear this! Well done Marius 🎉 -Jade

Rated 5 out of 5 stars

Went in to the store got great help…

Went in to the store got great help from Josh the store manager his patience and help is amaizing...

October 24, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Thanks for the fantastic 5⭐ review, Hazel. We really do love to hear this! Well done Josh 🎉 -Jade

Rated 5 out of 5 stars

Phone

Was made at home and had an enjoyable experience.

October 21, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

That's amazing to hear! -Maxine

Rated 5 out of 5 stars

As a student here

As a student here, i really needed the help and to sort out everything. I came to the store at Pentagon Shopping mall in Chatham and Mr. David here is so much helpful that he explained everything for me and helped with everything. Happy to stay as a customer for this person and the good student offers😊

October 19, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Marius extremely helpful

Marius extremely helpful , would recommend him always

October 18, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

Hey.

Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete

Rated 5 out of 5 stars

Perfect service with Josh

Perfect service with Josh. Best for anyone in Chatham Three mobile. I recommend to everyone. Quick, nice and best.

October 17, 2025
Unprompted review
Three UK - 3Store Chatham logo

Reply from Three UK - 3Store Chatham

We appreciate the 5* - We know Josh will be happy to see this -Maxine

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