Hana has been tremendous and lovely, super easy to work with and helped me set up phone and wifi with no hassle. Lovely experience
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Baldeep helped me transfer my number over from O2 and got me all setup in less than 10 minutes — after what had been a miserable experience being messed around by O2 all day, Baldeep fixed everything... See more
Company replied
Went into store to find out my billing and was helped by Ayan who explained everything. She also talked me through upgrade options and I went for a new phone. So easy to talk to and even offered to se... See more
Company replied
I went into the Three shop by Sloane square, to seek help with my 5G business broadband unit. I was greeted by Zacharia, who had a look at my unit, and then tested it - he agreed that it was not fun... See more
Company replied
Company details
About Three UK - 3Store Chelsea HS
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
80 Kings Road, Chelsea, SW3 4TZ, London, London, United Kingdom
- 02075811753
4.9
Excellent
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Baldeep helped me transfer my number…
Baldeep helped me transfer my number over from O2 and got me all setup in less than 10 minutes — after what had been a miserable experience being messed around by O2 all day, Baldeep fixed everything in less than 15 min for me. She was wonderful.
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi there, it’s fantastic to see Baldeep stepped in and quickly brought everything together, getting you up and running smoothly after a long day and turning things around with such efficiency and care. -Kishan
Reply from Three UK - 3Store Chelsea HS
Hi Anmol. It is fantastic to hear that Zac provided such great support during your interaction with us. Thank you for taking the time to share your positive experience. -Shivam
Very helpful experience by Zak
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi there, we are glad to hear that you had such a helpful experience with Zak. Thank you for taking the time to share your feedback with us! -Kishan
Baldeep Kaur provided incredible…
Baldeep Kaur provided incredible guidance on what to get . Hana was super helpful too!
June 14, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hello Risha, we’re happy to hear that you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
I would like to big thanks for Hana at…
I would like to big thanks for Hana at Chelsea store she is such a helpful person very patience to help solve problem I would strongly recommend Hana such an excellent customer advisor i have come across
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hello Ma, thank you for your feedback. It’s great to know Hana at the Chelsea store was patient and provided helpful guidance, making such a strong impression during your visit. -Suhaas
Came to shop for advice
Came to shop for advice, was welcomed by Ayan, with a smile … She went through few options to solve my issues… Explained best option, and helped setting up my phone. Great service, Please don’t change a thing. Thanks Ayan for your help
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Yannick, we’re delighted to know Ayan made your visit smooth from start to finish, offering clear guidance and helping you get your phone ready to go. Thank you for sharing your experience. -Ayesha
Hana was incredibly helpful
Hana was incredibly helpful, laid out the options clearly to help me pick the best plan for me.
June 9, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
What a sweet 5 star rating, Brittany! Hana are truly exceptional, and we’re so happy to know she made everything right for you. Thank you! ☺️ -Kashish
Shahid did a great job helping me out…
Shahid did a great job helping me out with the sim cards for my parents!
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Kristina, we are so glad that Shahid looked after you and your family so well. It is wonderful to know his helpful support made getting those new phone connections completely simple and stress-free. -Shivam
Baldeep was incredibly helpful
Baldeep was incredibly helpful with moving a physical 3 sim to an 3 esim for my iPad which I thought would be really difficult and Baldeep was efficient, very patient and kind helping me. Very grateful thank you
June 8, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Mini, we are thrilled to hear that Baldeep took such great care of you. Efficiently moving your physical connection over to an iPad digital profile with so much patience and kindness is exactly the kind of helpful support we aim for. -Shivam
"Ayan" I have been having issues on the…
"Ayan" I have been having issues on the phone and the app for months I came in store and she literally helped me resolve the issue in minutes with clear instructions.Thank you really appreciate it.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Jermaine, thank you for sharing your feedback, we are glad that Ayan looked after you so well and managed to resolve the ongoing system troubles you faced in just a short moment with straightforward guidance! Your appreciation means a lot to us. -Shivam
Fast and efficient with Hana from the…
Fast and efficient with Hana from the Sloane Square office
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey, Alex, it’s great to hear your visit went so smoothly. Hana’s quick support and friendly approach clearly made a strong impression, and it’s wonderful to know you left feeling well looked after. 🥰 -Prabhjeet
Hanna was so knowledgeable
Hanna was ss knowledgeable, efficient and informative. I felt confident of transferring everything to a new phone. She was patient and advised me through the whole process
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi Anver 🌟 we’re thrilled that Hanna's spot-on expertise and steady guidance gave you complete assurance while switching to your new device. Wishing you more reasons to smile today 😊 -Arvind
Ayan was amazing great service
June 1, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey Nora, you've just made our day ✨ Ayan provided stellar assistance and superb care 🥇 -Arvind
Hana
Hana , she gave us very good customer service our issue was resolved in minutes.. thanks hana ...
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
That's fantastic, Komal! It feels amazing to know Hana was able to sort everything and make your experience smooth. Thank you for taking the time to leave an incredible 5⭐ review! -Neha
Zak was really helpful
Zak was really helpful. He replaced my sim quickly and introduced me new discounted plans and set it up for me. My appointment was super quick and easy. He explained all the details and set up my sim and plan swiftly.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Fatemeh, thank you for your feedback. We’re happy to hear that Zak made your experience fabulous. We hope you have a wonderful day! 😊 -Neha
Zak is not handsome young man
Zak is not handsome young man , he also is so very much friendly and he does know his responsibility well enough .
Zak is good man .
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hi David, thanks for your feedback. Glad Zak made you feel comfortable and showed great care in helping you. -Suhaas
I had good customer service in kings…Good customer service
I had good customer service in kings branch with customer advisor Balde
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Khalfan! We’re delighted to hear that Balde created such a positive experience and was able to support you so well. Your feedback truly means a lot to us. -Afaq
SIM Change Request
Zach was very helpful with my request
Service was fast
Network change was immediate
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Really appreciate your kind words, Dixi. It’s fantastic to hear Zach was helpful and that your network change went through immediately. Thank you for taking the time to share this. -Manavata
Fast and friendly service from Hana
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Love seeing feedback like yours, Dean. Hana’s fast, helpful support clearly left a strong impression. -Manavata
Smiles!
Quick, efficient, professional, with a smile. Thank you very much.
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Chelsea HS
Hey Ardavan! We’re so happy to hear you had a great experience with us. Thank you for the review. 😊 -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.