I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more
Company replied
Team in Chiswick store is fantastic. I was served by the whole team to sort out my issues, Huma has always been exceptional and helps me all the time, the other staff Yaseen and Filip also went beyond... See more
Company replied
I received an excellent service at the Chiswick 3 store. Assistant manager Huma and Shahzil went extra mile by staying an extra hour to help sort out the Home Broadband device I did not receive on tim... See more
Company replied
Company details
About Three UK - 3Store Chiswick (High Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom
- 02089958907
4.9
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A massive thankyou to Huma at Chiswick…
A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break time to assist me. Highly recommend this store for anyone needing tech assistance. Thankyou 3 mobile, you have an asset.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi there 🎯 We're thrilled that Huma at our Chiswick store provided such prompt, dedicated care to complete your new phone setup seamlessly. Her remarkable commitment truly deserves recognition and we highly value your excellent feedback 🌟 -Arvind
Great service!
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Yay 🚀 Gloria, we're thrilled that our team delivered such prompt and top-tier support 💫 -Arvind
Reply from Three UK - 3Store Chiswick (High Road)
Hi Marvin, we are delighted to hear about your positive experience. It is great to know that our team provided such welcoming and efficient support during your visit. -Shivam
I have been visiting this store for 4…
I have been visiting this store for 4 years and I have always found Huma extremely helpful and always willing to go extra mile to assist me. Thankyou for the great service.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Your shout‑out is WOW ✨ Nathiva. Great to know Huma delivers such steady and dedicated support year after year, always going the extra mile to assist you 💫 -Arvind
Shahzil was very helpful
Shahzil was very helpful, concise and straight forward. Very good service.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Dusan! Thanks for your feedback, Shahzil always go the extra mile to make sure everything feels just right. We’re always here if you need us. ☺️ -Kashish
Great service from Shahzil
Great service from Shahzil. Thoroughly recommend!
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Grant. We’re so glad Shahzil made your visit so enjoyable, with kind support that made the whole experience feel easy and welcoming. We hope you have a wonderful day! 😊 -Prabhjeet
Samira is great with the service
Samira is great with the service. Very happy.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thank you, Balkis. We’re pleased Samira delivered the level of service you expected. Hope you have a great day ahead :) -Ayesha
Filip helped me with getting a new…
Filip helped me with getting a new phone and tablet
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Vamshi, we’re glad Filip could support you in getting your new phone and tablet! -Kishan
Shahzil was incredibly helpful taking…
Shahzil was incredibly helpful taking me through all the different options available and very patient with all my questions, 10/10 experience
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Oh wow, Olivia! That’s what we call fantastic service and support. We’re so happy to hear that Shahzil worked magic, and your 10/10 truly means a lot. ☺️ -Neha
Yaseen was very helpful
Yaseen was very helpful. Helped me get a new broadband and sim with ease. Great guy
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Heron, it’s brilliant that Yaseen made your visit so smooth. We’re glad he could get your new broadband and mobile plan ready for you so easily! -Kishan
My closest store Hammersmith is closed
My closest store Hammersmith is closed, I came to Chiswick store and manager Huma helped me setting up my phone. She is very helpful. Please visit this store and see her if you need any help.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
That’s wonderful to hear, Nida! A big shoutout to Huma at our Chiswick branch for providing such exceptional support. Thank you for sharing your lovely feedback 🙌 -Veronica
Verry happy
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
We’re grateful for your kind words, Krzysztof. Wishing you a lovely rest of your day! -Ashifa
Shazil at the Chiswick High Road store…
Shazil at the Chiswick High Road store was just brilliant. Friendly helpful and with the skills needed to fix the issue I had with my phone. Many thanks
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Ann. It’s great to hear that Shazil’s technical skills and welcoming approach made your visit to our Chiswick store so successful. We're glad we could get your phone back in top shape for you! -Kishan
Yaseen and Huma have been great at…
Yaseen and Huma have been great at helping me with all my 3 accounts. They gave me the best prices and sorted out the concern regarding unwanted contract. Great service.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
That's brilliant, Brijan! We're super happy to hear that Yaseen and Huma gave you all the support you needed. Thank you so much for 5 ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day :) -Kashish
Reply from Three UK - 3Store Chiswick (High Road)
Hi Murshed! It’s great that Filip provided such top support and found a plan that really works for you. -Kishan
Samira was amazing and so professional
Samira was amazing and so professional
It was a great experience
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Sabrina, it’s wonderful to hear Samira’s expert approach made such a positive impression. Thanks for sharing! -Suhaas
Came to the three Chiswick store for…
Came to the three Chiswick store for some questions and help regarding plans. The trainee Yaseen was very helpful and covered everything I needed help with. Couldn’t have asked for a better outcome.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Uzma, it’s great to hear about your visit to our Chiswick store. We’re really pleased that Yaseen was able to support you with your questions and make sure everything was covered. It’s great to know you left with the outcome you were hoping for. -Shivam
Homa is a good assistant and very…
Homa is a good assistant and very helpful i would recomend her anywhere
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi John, we’re delighted Homa provided such attentive support and left you feeling well cared for. Your recommendation means a lot to us. -Shivam
Everything is great in this store
Everything is great in this store. I found Huma assistant manager very helpful. Whenever I am stuck I visit store and she sorts out my account. Thanks
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Amazing, Hoang! We're glad to hear that Huma provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Great experience with Three
Great experience! Shahzil explained everything so well for the set up of my new broadband router. He even got me a better deal and laid out all options. Very good selling skills, smiley and polite. Highly recommend
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Aurore, that’s brilliant! We’re thrilled that Shahzil made your experience so positive. Thank you for this amazing 5⭐ review! -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.