I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more
Company replied
Team in Chiswick store is fantastic. I was served by the whole team to sort out my issues, Huma has always been exceptional and helps me all the time, the other staff Yaseen and Filip also went beyond... See more
Company replied
I received an excellent service at the Chiswick 3 store. Assistant manager Huma and Shahzil went extra mile by staying an extra hour to help sort out the Home Broadband device I did not receive on tim... See more
Company replied
Company details
About Three UK - 3Store Chiswick (High Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom
- 02089958907
4.9
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shahzil at Chiswick 3
Shahzil could not have been more helpful. Perfectly attuned to our needs (and understanding of our ignorance). Clear information, sound advice and prompt, efficient service.
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks so much, John! We’re absolutely delighted to hear how brilliantly Shahzil supported you. His instinctive understanding, clear guidance, and smooth, efficient approach truly set the tone for an exceptional visit. -Manavata
Filip was super helpful
Filip was super helpful - very grateful for a great customer service - thank you!
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thank you, Nella! We’re delighted to hear Filip provided the support you needed and made your visit a positive one. Your kind words mean a great deal. 😇 -Prabhjeet
Shahzil was very kind and explained…
Shahzil was very kind and explained very well all the issues I have had. Very professional service.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
That’s what great service looks like! Walking in with a challenge and leaving completely at ease shows how Shahzil turns obstacles into smooth solutions. Thanks for letting us be part of your day, stay awesome. -Ashifa
Reply from Three UK - 3Store Chiswick (High Road)
Hey Joginder, it’s fantastic to hear that Shahzil made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Efficient, helpful staff
The employees I spoke to were all friendly and patient, and quickly determined the best way to help with my query. Everything I needed to know was explained concisely and I’d be happy to go back for further advice if needed.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks for this fantastic 5⭐ review, Naomi. We're so happy to hear that the team were able to provide you with such excellent service. Have a great day 😊 -Jade
The staff continue to do an amazing job…
The staff continue to do an amazing job they always look after me. Shahzil has always been very helpful and always does more than he needs to
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
🌟 Thank you for your wonderful feedback! It’s fantastic to hear the team continues to look after you so well, and that Shahzil goes above and beyond to provide such helpful support. 🙌😊 -Shivam
Reply from Three UK - 3Store Chiswick (High Road)
Hey Lisa, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Yaseen was really helpful
Yaseen was really helpful, helped me get 2 new sims.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Karam, we're thrilled to hear this! 💙 Yaseen made everything smooth and hassle free while helping you get new SIMs. Thanks for sharing your experience! -Neha
The two colleagues where very helpful…
The two colleagues where very helpful Samira and Yaseen help me choose my phone. I would definitely recommend to a friend.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Colum, thanks for sharing; great to hear Samira and Yaseen guided you to the right phone, and thanks for telling your friends about us. -Kishan
Yaseen has given me a lovely service!
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Woohoo 🎉 Thrilled to hear Yaseen made your experience fabulous 🚀 Thanks for the glowing 5 ⭐ review, Jason. -Arvind
Excellent service from samira
Excellent service from samira. Answered all my questions.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks a ton, Frederick! 🎉 We’re so glad everything went perfectly with Samira, and we can’t wait to welcome you back again! 🥰 -Kashish
Reply from Three UK - 3Store Chiswick (High Road)
Philip, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Very helpful and efficient service
Very helpful and efficient service. Gave lots of helpful information.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
That’s fabulous, Frances! 🎉 We’re thrilled to hear that your experience was so smooth. 😊 -Veronica
I had a great experience with Filip
I had a great experience with Filip. He sorted out my plan and set up mobile data which was not working. Thank you for your help.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Yay! We absolutely love hearing this 🎉 Raji, it’s lovely to hear that Filip was able to help you out with everything you needed. -Ayesha
Called Chiswick branch to help put a…
Called Chiswick branch to help put a screen guard on my phone.
I was told to come in and it was done perfectly.
Huma picked the called and also did a lovely job on the phone.
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks for the feedback, Angela! We’re glad to hear that Huma was able to help both over the phone and in store, and that your screen protector was fitted perfectly. Hope to see you again soon! -Afaq
I found the staff very friendly and…
I found the staff very friendly and helpful. They went out of their way to help me changing my phone. This helped me to decide to change to them. They helped me transferring data and anything to do with mobile phone I can ask them. This aspect is so valuable for older generation like me who did not grow up with mobile phone. I used other provider but found 3 very different. I am
Very satisfied with my dealing with them.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
From smart guidance to a sparkling new handset. Thank you for the great shout‑out, Prapabhen! Our team truly made a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! -Ashifa
Yaseen was excellent for a new starter
Yaseen was excellent for a new starter, he helped me a lot setting up my tablet and laptpop. Great lad
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Nappiah, we’re delighted to hear Yaseen provided such knowledgeable and welcoming assistance, carefully walked you through each detail, and made your phone and laptop setup quick and stress free 😊. Your kind words mean a lot to us. -Neha
Very good and understanding service
Very good and understanding service. Very kind and professional. I glad to be here.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thank you, Almants 🌟 We’re glad to hear your visit left you feeling positive and well looked after. It’s great to know our team made the experience smooth and welcoming 🙌 -Shivam
Samira helped set up my Three account
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Bogdan, we’re thrilled to hear Samira made getting your account started feel effortless. Your feedback has truly brightened our day. ☺️ -Prabhjeet
Everything i come to the store Filip is…
Everything i come to the store Filip is there to help me. I have also brought my friends to join because of him.
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.