I cannot thank the staff at 3 store Chiswick specially Shahzil and the store manager for their help in sorting out our sim and phone issues after my son’s phone got stolen. They went above and beyond... See more
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A massive thankyou to Huma at Chiswick 3 store! I stopped by today for help getting my new phone set up and she was an absolute lifesaver. Fast, friendly and incredibly helpful. Even skipped her break... See more
Company replied
Team in Chiswick store is fantastic. I was served by the whole team to sort out my issues, Huma has always been exceptional and helps me all the time, the other staff Yaseen and Filip also went beyond... See more
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I received an excellent service at the Chiswick 3 store. Assistant manager Huma and Shahzil went extra mile by staying an extra hour to help sort out the Home Broadband device I did not receive on tim... See more
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Company details
About Three UK - 3Store Chiswick (High Road)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
290 Chiswick High Road, W4 1PA, Chiswick, London, United Kingdom
- 02089958907
4.9
Excellent
98 reviews
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My experience was excellent at 3Uk Shop…
My experience was excellent at 3Uk Shop at Chiswick, great service.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
I have been visiting Chiswick store
I have been visiting Chiswick store, Huma for several years now and she has consistently provided outstanding support and service. She is knowledgeable, patient and always takes the time to clearly explain options and solutions. What truly sets her apart is her geniune care and attentiveness to my accessibility needs. Huma makes sure I feel comfortable and understood at every visit. Her professionalism, kindness and reliability have made a long term difference in my experience and I truly appreciate the continued and dedication she provides.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
We absolutely love hearing this, Asiya. Huma’s steady support and genuine care have clearly made your visits easier, and we’re grateful you shared that with us. Here’s to a day full of little joys! 💙 -Ayesha
Filip was extremely helpful
Filip was extremely helpful, patient, knowledgeable and not only helped me but the right contract for my daughter but also helped me set up the phone. He took the time to give me confidence and I can’t thank him enough.
He was brilliant, thank you 🤩
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thank you for such outstanding feedback, Rabia! 🌟 We’re over the moon that Filip could make everything feel effortless for you. -Veronica
Great customer service and friendly…
Great customer service and friendly staff! Highly recommended.
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Wow, we absolutely love hearing this! Thank you for the fantastic 5 ⭐ review. We hope you have a wonderful day. -Afaq
Exceptional customer service from the…
Exceptional customer service from the the team everytime I visit the store!
Hashi is always very helpful
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
You guys are incredible very helpful…
You guys are incredible very helpful staff
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
10/10 experience I have had in this…
10/10 experience I have had in this store. Huma, Shahzil and Samira stayed 1 and half hour behind just to set up my contracts and ensuring I get a good deal and set up all my contracts. They did a lot for me and I’m so grateful and happy
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Incredible! 🎉 We’re so pleased to hear that Huma, Shahzil, and Samira went the extra mile to get everything set up for you. It’s wonderful to know their dedication made such a difference for you, Bebiàna. Thank you for the 5 ⭐ review. We’re sure they will be over the moon to see your kind words! -Kishan
Samira was excellent to help me out…
Samira was excellent to help me out faster with better explanation and so happy that it was done quickly. Thank you
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Habiv, we’re thrilled that Samira delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Very helpful and friendly service
Very helpful and friendly service , had a great experience with Huma and Hassi.
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Lydia, thank you for sharing this amazing 5⭐ review! We’re thrilled that Huma and Hassi gave you such a fantastic experience. -Veronica
Most efficient phone store experience…
Most efficient phone store experience ever. Smart guy (Filip) who knew what he was doing, even arranged a great plan upgrade for me.
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Richard, that’s superb! We’re super happy that Filip sorted everything out smoothly, and we’ll be happy to see you again. Thank you for sharing this wonderful 5 ⭐ review! -Ayesha
Huma was very professional and helped…
Huma was very professional and helped me getting the right plan after listening my needs and set up a new tablet for me as well. Great service.
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hello there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Nice communication and nice work!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks, Emma, that's what we strive for :) -Scott
I got the best most pleasant and…
I got the best most pleasant and professional service from Samira. She signed me up so quickly and was so kind and patient. Great experience!
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Very helpful staff
Very helpful staff, decision making was made easy, Shahzil went above and beyond with his service
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Thanks for your feedback, Kim, and it's lovely to hear that you enjoyed great customer service from Shahzil and the team. We appreciate you taking the time to share this with us. -Michael
I am very happy with the service my…
I am very happy with the service my wife and I have got from 3 Chiswick Store. Huma and Hassi was very professional. They completed all the number porting process for us and made our journey super easier. Thankyou to both of them.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hi Marcelo, this is the type of experience we want for all of our customers! We're so happy to see Huma and Hassi gave this experience, we'll get your feedback passed on! -John
Customer service was excellent
Customer service was excellent. Shahzil was super helpful in getting me the best deals. The network was down but Shahzil, Huma and did their best to get me a great price and new phone.
Excellent customer service and support
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
We're pleased that Shahzil and Huma were resourceful and ensured you got your purchase put through :) Thank you for your kind review, Annitta -Scott
Reply from Three UK - 3Store Chiswick (High Road)
Hi.
Thanks! Your review is really appreciated. -Pete
That was unbelievable how shahzil solve…
That was unbelievable how shahzil solve those problems which were not unable to solve phone customer service and live chat. They promised answer during 30 days. Shahzil did it within minutes. All thumbs up!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
We're glad to hear that Shahzil was able to help. Sorry that you had a wait on getting the answer, Doctor. Thank you for a great review -Scott
Shahzil is the best!
Shahzil was amazing! He talked me through all my options and found me a great deal that saved me ££
Friendly and professional, highly recommend!
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Jane, we’re so happy to see this has been your experience with Shahzil, we’ll certainly pass your feedback on! -John
I received an excellent service at the…
I received an excellent service at the Chiswick 3 store. Assistant manager Huma and Shahzil went extra mile by staying an extra hour to help sort out the Home Broadband device I did not receive on time from DPD. Their patience and dedication are truly appreciated. Thank you both for your outstanding support.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Chiswick (High Road)
Hey Fariha, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
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