We came into see if we could add a phone and Carol was super helpful answering all questions and got the phone we wanted. Amazing service.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had the best customer service care experience with Carol and Kay this afternoon. They're knowledgeable, polite and friendly. They're simply the best of staff.
Company replied
Baz at Colchester make my experience easy to do and was great help and suggested just what I needed and was really friendly and went through all the contracts and helped me find what I needed. Highly... See more
Company replied
Friendly service
Company replied
Company details
About Three UK - 3Store Colchester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Culver Walk, CO1 1XJ, Colchester, Midlands, United Kingdom
- 01206368262
4.8
Excellent
68 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Colchester
Hi Judith, good to know Kiran provided such prompt support and made a strong positive impression. -Kishan
Kieran and Siam were awesome
Kieran and Siam were awesome. Helpful, fast service
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Aw, we’re so glad Kieran and Siam gave you the best support, Lawrence! Big thanks from our side. 😄 -Kashish
Kieran was amazing assisting in my set…
Kieran was amazing assisting in my set up and phone purchase
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Michael, it’s great to hear Kieran made your purchase and setup feel smooth and well supported 😊 it’s always good to know our team is making the process simple and enjoyable. -Shivam
We came into see if we could add a…
We came into see if we could add a phone and Carol was super helpful answering all questions and got the phone we wanted. Amazing service.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Great news, Christina! 😊 We’re glad Carol made the whole process easy and ensured you got the right phone. Enjoy your new phone, and thanks so much for sharing this with us! -Samad
Had a very respected experience with…
Had a very respected experience with callum from colchester branch and was very helpful.
Very happy with my purchase.
Would deffently recommend.
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Luke, thank you for sharing your experience — we’re really pleased to hear Callum at our Colchester store looked after you so well and that you’re happy with your new purchase. -Shivam
I had the best customer service care…
I had the best customer service care experience with Carol and Kay this afternoon. They're knowledgeable, polite and friendly. They're simply the best of staff.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
This is the kind of feedback that makes us smile, Andrew! 😊 We’re thrilled to know Carol and Kay made such a strong impression. 🌟 -Veronica
Reply from Three UK - 3Store Colchester
Thank you for sharing this feedback, Kezzo! We’re glad Kay made the upgrade process smooth and easy for you. 😊 -Veronica
Excellent customer support and…
Excellent customer support and services.
Very welcoming and friendly staff.
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
That’s awesome to hear! 🎉 Harry, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Reply from Three UK - 3Store Colchester
Hi Mr Cannon, we love hearing this. The team will be pleased to know their expertise made a difference ⭐️ -Ayesha
Reply from Three UK - 3Store Colchester
Hi Paul, thanks for this fantastic 5⭐ review! We’re delighted Baz provided outstanding support. Your feedback means a lot to us. 😊 -Maryalex
Baz at Colchester make my experience…
Baz at Colchester make my experience easy to do and was great help and suggested just what I needed and was really friendly and went through all the contracts and helped me find what I needed. Highly recommend!
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi there, hearing how smoothly everything went for you in our Colchester store is fantastic. Baz will be delighted to know his guidance and friendly approach made the whole process straightforward. It’s great to hear he helped you find exactly what suited your needs. Thanks for sharing your experience with us. -Manavata
Koran is awesome
K,
He's very knowledgeable with and helpful with my mobile
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Amazing Kerry 🚀 We’re thrilled that Koran shared his deep expertise and gave you such dedicated support for your phone 🌟 -Arvind
Kieran was Awesome
Kieran was friendly, patient willing to explain and re-explain helpful to all asked questions and gave time to my more mature Loved one who is a techno phobe he had a great sense of humour too Thank you Kieran -Vikki, Martin and Gill
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Hi Vikki, thank you for the lovely review. It’s great to hear Kieran’s friendly and patient support made things so positive for you, Martin and Gill, and that his humour added to the experience. -Kishan
Kieran was so kind
Kieran was so kind, patient, helpful and professional and he deserves to be customer advisor of the month. A super guy. Thanks kieran
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
It’s great that Kieran provided such top-tier assistance, Gillian. Thank you so much for the 5 ⭐ review! -Suhaas
Kiran was amazing helping me get set up…
Kiran was amazing helping me get set up with my broadband and laptop. Great experience
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
We’re thrilled to hear this! 🌼 Kiran will be delighted to know she made your experience shine. Thank you for sharing, it truly means a lot to us, Edison! 🥰 -Kashish
Amazing service from Siam
Amazing service from Siam. Calm and efficient, sorting and restoring a new phone in an emergency. Would highly recommend
March 29, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Thank you for sharing this, Sarah! We’re delighted to hear that Siam handled everything with such ease and got your new phone up and running. -Afaq
Good interpersonal reationship and…
Good interpersonal reationship and communication
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Thank you for sharing this. It’s great to know the interaction felt smooth and engaging. We truly appreciate your feedback. -Manavata
Great experience
Simple and easy help to buy a new phone and smooth transfer process by Carol.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Yay, John 🎉! Your kind words and 5⭐ truly mean a lot to us. We're delighted to hear Carol provided such supportive service while getting everything set up on your new phone. Enjoy every moment with your new device 😊 -Neha
Keron was very welcoming and his…
Keron was very welcoming and his communication and explanation was excellent .
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Colchester
Kay, thank you for sharing your experience. It’s wonderful to hear that Keron made everything seamless and offered such attentive support. -Afaq
Reply from Three UK - 3Store Colchester
Hey Joey, your experience is a gift. You didn’t just share a review , you shared a moment that inspires us to keep striving for the very best. -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.