Brilliant service from the team at the Crawley branch. We have been experiencing ongoing issues resolving our phone and broadband contracts. Each time we contacted customer services by phone, we sp... See more
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I had a problem with accessing both my mobile and broadband accounts and was unable to sort it out online. I decided to go in to the Crawley branch where I had the good fortune to be served by Lucy. I... See more
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I went into Three in Crawley, the customer service from both ladies in store was great. I was interested in the mifi. From purchase to setting up direct debit was very quick. Much less hassle than oth... See more
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Went into the Crawley store and spoke with Ana She was very helpful when giving information about upcoming upgrade and potential business line with tablet
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Company details
About Three UK - 3Store Crawley
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
1 County Mall, RH10 1FF, Crawley, South, United Kingdom
- 01293524187
4.8
Excellent
72 reviews
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Becks was great help with a problem on…
Becks was great help with a problem on a phone with someone who tried to gain access to an account. Thank you so much for your help 👍🏼😁
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hello Shaun, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Crawley
Thank you so much for your kind words, Maritastolten! 🌟 We’re really glad to hear everything went well. -Veronica
Helpful in the store
I recommend the store, they are very helpful
Becks and Luke have served me
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Crawley
Hey Alfred, it’s wonderful to know your visit was positive and handled with care, and we appreciate your kind words about Becks and Luke. Your feedback means a lot to us! -Neha
Reply from Three UK - 3Store Crawley
Brilliant, Claudiu, thanks for writing a 5 star review. We're delighted you had a great experience speaking with Velina :) -Scott
Becks was very helpful
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Superb, Vicky! 🎉Thank you for your 5 ⭐ feedback it shines brilliantly. We’re delighted Becks made everything effortless. -Ashifa
Velina is profesional veri kind and…
Velina is profesional veri kind and veri reliable,.Tha kyouVelina
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Lovely Luke…
Luke helped me set up my new samsung watch? everything was so easy and he was so lovely and polite, will definitely be coming back!
December 24, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Angela, we truly appreciate your wonderful 5 ⭐ review! We’re so happy to hear that Luke made the whole experience seamless and enjoyable. Wishing you a brilliant day! 😊 -Ashifa
Phone upgrade
Becks was amazing. My husband & I decided to upgrade our phones. I was a customer of 02 but moved over to three. She was amazing. So helpful.
December 23, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for the 5 ⭐ review, Claire! We’re glad that Beck’s support made your upgrade smooth and that everything was set up perfectly. Have a wonderful day. -Manavata
Reply from Three UK - 3Store Crawley
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Great service
Great service. Helpful advice. Would always sta with three and there three store crawley.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for the 5 ⭐ review, Paul! We’re thrilled our team gave you great service and friendly guidance at the Crawley store. It means a lot to know you’d always stay with Three. -Kishan
Exceeded my expectations
Velina and Becks were extremely helpful and friendly
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Marvelous, Angela, we're elated that Becks and Velina got you sorted :) Thank you for a review -Scott
Mark and Becks help me with my new…
Mark and Becks help me with my new phone. Very knowledgeable staff and always willing to help me whenever I need help. Thank you to them both
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Chinubhai, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Crawley
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Three mobile contract but no service
I have a mobile contract with Three but as I do a lot of work overseas I don’t use it very often. But when I do it is the worst network in the world. I arrived at London Gatwick and no service and “ Connecting “ “Waiting for network “ after 10 calls to customer service in India and zero progress. I went to Three shop in Horsham to find it has closed. I caught Train to Crawley and was told by Three staff member I would have show passport to verify identity. What is the future for us as humans
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Hello.
We're disappointed to hear about your experience, especially the frustration of having no service upon arriving at Gatwick and the lack of resolution from our support team.
We understand your frustration in the Crawley store; asking for photo ID, such as a passport, is a standard security measure our colleagues must take to verify identity and protect your account.
This is not the experience we want for any customer. We are always working to do better and appreciate you taking the time to share your feedback. -Pete
Very helpful lady is Becks
Very helpful lady is Becks, a valuble member of staff, when i reviewed 3 years ago when she last served me i told you then to give her a payrise and i say the same now, she is invaluable to your company
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Hi Sue, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Everything explained with ease
Everything explained with ease, got what I wanted, no hassle.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for your feedback, Matthew, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Becks is truly a great ambassador for…
Becks is truly a great ambassador for Three and all staff Luke and Mark too.
I would highly recommend Three to all friends and family and I speak to.
October 23, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for the fantastic 5⭐ review, Stephen. We really do love to hear this! Well done Becks and team 🎉 -Jade
Mark solved my long standing problem…
Mark solved my long standing problem proffesionally and with a smile
Iam so happy
October 22, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for your feedback, Patrick, and it's lovely to hear that you enjoyed great customer service from Mark. We appreciate you taking the time to share this with us. -Michael
I had Met Luke today he was amazing…
I had Met Luke today he was amazing great service was so easy and straight forward would definitely come back for future phone etc please raise this as high as you can he was amazing :)
October 18, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
I've been coming to the 3 store in…
I've been coming to the 3 store in Crawley for years, always been served by Becks and she is so helpful and friendly, I could not be happier with the store
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Crawley
Thanks for the review, Avril. We're glad to hear it's been such a good experience for you -Maxine
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