I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
Company replied
I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... See more
Company replied
jenny, was very proffessional and clear, she helped me with my issues and also let me know what other offers was available to me 10/10
Company replied
Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
4.9
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from Farhan gave me a good…
Good service from Farhan gave me a good deal
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, we're grateful for your top rating. It's great to know Farhan made everything straightforward for you.-Three Social Media Team
I had a lovely experience with…
I had a lovely experience with different options and I was offered the best deal by Jenny . she was really helpful
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Adewole, we’re thrilled Jenny helped you explore the choices and get a deal that suited you perfectly. Your kind words mean a lot. - Three Social Media Team
Kinga-customer advisor,she is so faster…
Kinga-customer advisor,she is so faster and clearly explained everything that about my home broadband service and gave me offer for sim card and finished the process very faster
Thank you !
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Vijayaragavan,
Thank you so much for the lovely 5 star review. Kinga will be so happy to know she made your visit just perfect. See you next time!
You made our day sparkle a little brighter ✨ — Three Social Media Team
Kinga was the lovely lady who attended…
Kinga was the lovely lady who attended to me. She was brilliant and addressed all of my concerns. She was polite and offered great service. I left with much more than I needed.
July 7, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, thank you for your review. It’s wonderful to hear how well Kinga supported you during your visit. Her ability to listen and guide customers with care is something we value deeply. We’re delighted that you left feeling fully equipped and confident.
– Three Social Media Team
Jenny gave a very good customer…
Jenny gave a very good customer service, thank you!
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thanks a ton for your review! 🎉 Jenny really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
Kinga was polite friendly &…
Kinga was polite friendly & professional explained and checked everything regarding my contracts
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there 🎯 We’re delighted Kinga’s clear guidance and attentive support ensured everything regarding your contracts was covered with care 🌟
- Three Social Media Team
Great service from Farhan very efficient
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Arun! Really appreciate your feedback. Great to know Farhan provided such quick and professional support. Hope your day is a good one! 💙
— Three Social Media Team
Really friendly and helpful staff.
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Amazing 5⭐ feedback, Faye! Great to know the team made everything easy and welcoming for you. We really appreciate your kind words. 🙌💙
— Three Social Media Team
Nana was very helpful with the setting…
Nana was very helpful with the setting up the contract and all the info needed to proceed
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, thank you for the fantastic ⭐⭐⭐⭐⭐ review. We’re delighted Nana provided clear guidance and made everything straightforward for you.-Three Social Media Team
Good service and guidance from Farhan
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That’s impressive, Shreyas 🎯 We’re pleased Farhan’s expert support and clear guidance made such a positive impression 😊
- Three Social Media Team
Amazing customer support.
Rodica was amazing, she was incredibly friendly and approachable, she helped me through the sets of getting a new sim and explained everything step by step. She was very knowledgeable and helpful, overall a great experience.
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Aaliyah, thanks for your lovely feedback. We’re delighted Rodica supported you so well and made everything easy.-Three Social Media Team
Keisha was very helpful
Keisha was very helpful, she was the best, great service is very important to me!
July 4, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That’s brilliant, Vasile 🌟 We’re glad Keisha’s top‑tier support stood out and delivered the high standard you value 😊
- Three Social Media Team
Keisha served me today and she…
Keisha served me today and she absolutely brilliant! Great service from her today, thank you!
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Oh wow, Vicky! Thank you for sharing your thoughts about Keisha. We’re so glad she could guide you along the way, and here’s to many more smiling moments together! 💗 — Three Social Media Team
Jenny has given me great service…
Jenny has given me great service despite a few issues i had
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Sara, we are absolutely delighted by this feedback! Jenny was brilliant at stepping in to resolve those complications and ensuring you still received an excellent experience.— Three Social Media Team
Kinga was very helpfull
Kinga was very helpfull, I am happy for her service...She makes me confortable
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Brohiri! We love hearing this. Kinga brings a touch of magic that turns simple moments into something you'll remember. 🥳 - Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hey there, thank you for taking the time to share your feedback. We’re really pleased to hear that Rodica offered such attentive support.
-Three Social Media Team.
Rodica was nice and quick she found the…
Rodica was nice and quick she found the best deal for me.
July 3, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Ananda, thank you for the amazing review. We’re glad Rodica provided fast, dependable guidance and matched you with a plan that fits your needs perfectly.
– Three Social Media Team
Jenny was very good to me in store today
Jenny was very good to me in store today
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Rana, thanks for taking the time to leave a review. We’re glad to know that Jenny provided warm and reliable assistance in store.
– Three Social Media Team
Reply from Three UK - 3Store Croydon (North End Rd)
Hello Michael, it’s great to hear Kinga made your experience feel so smooth and friendly. Thanks for taking the time to share – Three Social Media Team
Kinga fantastic service could not ask…
Kinga fantastic service could not ask for better help fantastic person.
July 2, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi John
So lovely to hear Kinga gave you such fantastic support.
Your words show how much her kindness and help meant to you.
Thanks for sharing this, feels like a truly heartwarming moment 💛
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.