I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... See more
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Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
Company replied
I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... See more
Company replied
jenny, was very proffessional and clear, she helped me with my issues and also let me know what other offers was available to me 10/10
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Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
4.9
Excellent
443 reviews
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Saqib is impressive worker.
June 23, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thank you for your review. We’re delighted to hear Saqib is such a dedicated team member.
Three Social Media Team
Phone upgrade
As soon as I arrive, I was seen and help very quickly and efficiently, very professional.
June 22, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Jenny ⭐💗
So happy to hear this! We’re glad you were seen quickly and that everything with your upgrade was handled so professionally, smooth and efficient just how it should be. -Ayesha
Punit help with best deal on iPhone and…
Punit help with best deal on iPhone and SIM excellent service
June 22, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Ragesh
So great to hear this! We’re really glad Punit helped you grab the best deal on your iPhone and SIM, that’s the kind of excellent service we love to see ⭐💗 -Ayesha
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Rita! 🌷We’re thrilled to know our team made your day special. Thank you for sharing such uplifting feedback! 💫☺️ -Kashish
Nazif was absolutely amaizing
Nazif was absolutely amaizing. Made time for us and was able to get us sorted. We were very happy and comfortable with the service
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there 👋 it is fantastic that Nazif offered such dedicated care to handle everything so smoothly and give you a perfectly comfortable experience 🌸 -Arvind
Customer care not just sales
have been with Three Mobile for many years, and unfortunately, during that time I feel the service has gradually become worse. Everything seems to be focused on sales rather than customer service.
I have business accounts with Three, and last week I visited the Croydon store to make sure everything was set up correctly for my daughter to travel abroad. Unfortunately, the advice I received from the lady in the store was inaccurate.
My daughter is now abroad and her phone has not been working properly. When I called Three for assistance, I found the customer service extremely disappointing, and on one occasion the call was even disconnected. The experience was upsetting and stressful.
Today, I visited the Croydon store and was assisted by two outstanding members of staff, Nana and Nazif. Their customer service was absolutely excellent. They were patient, reassuring, and genuinely focused on helping us resolve the issue. They took the time to speak with my daughter abroad, guide her through her phone settings, and provide the kind of old-fashioned customer support that is becoming increasingly rare.
What impressed me most was that they were not focused on sales or commission; they were focused on helping a customer. They are a credit to your company and deserve recognition for their professionalism and dedication.
Before meeting Nana and Nazif, I was fully prepared to come into the store and cancel my contract because the service I had received up to that point had been so poor. Their efforts completely changed my experience.
I believe Three needs to re-evaluate its approach to customer care, as the quality of support appears to vary greatly. However, Nana and Nazif demonstrated exactly how customer service should be delivered. Well done to both of them.
Anf honestly thank you.
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Natasha, your words are a real highlight ✨ we are glad that Nana and Nazif at our Croydon store provided such steady patience and expert guidance to handle the roaming settings smoothly. It is wonderful that their focused dedication completely turned your experience around and restored your confidence 💖 -Arvind
Humana was a really good seller and did…
Humana was a really good seller and did a an amazing job
June 21, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Valery. It is wonderful to hear that Humana did such an amazing job and provided you with brilliant service during your interaction. We really appreciate you taking the time to share your positive experience with us. -Shivam
Reply from Three UK - 3Store Croydon (North End Rd)
Boom 💥 Oli, it is fantastic to know our team provided such prompt, clear, and spot‑on support. 🚀 -Arvind
Nana was a amazing with assisting with…
Nana was a amazing with assisting with my PAYG
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Dennis, thanks for sharing your kind words. We’re really pleased to hear Nana guided you so well with your PAYG setup. -Suhaas
it was a very good customer service
it was a very good customer service . i was able to understand and express myself in what i needed . helped me get a superb deal !! Nasaf , communicated very well , i am happy & satisfied with my service
June 20, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi, Mel. It’s wonderful to hear how clearly everything was explained and that you felt confident throughout the process. We’re especially pleased that Nasaf made such a strong impression with his communication and support. -Prabhjeet
It’s been a really nice experience and…
It’s been a really nice experience and I received a great support from Jenny.Highly recommended!!!
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That’s impressive 🎯 Nina, we're delighted that Jenny provided such expert, top-tier care, and we highly value your excellent feedback. Wishing you plenty of smiles ahead 😊 -Arvind
Kinga great service very helpful and…
Kinga great service very helpful and easy to talk to
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Jason, we are delighted to hear about your positive experience. It is great to know that Kinga provided such exceptional, approachable, and valuable support for you. -Shivam
Saqib gave me good service
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Kuganathan, we are delighted to hear about your pleasant experience. It is great to know that Saqib provided such high-quality support for you. -Shivam
Kinga was amazing
Kinga was amazing. She help me to find the best deal for me. Thank you
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Asok, we are delighted to hear about your wonderful experience. It is great to know that Kinga provided such excellent support to find the right option for you. -Shivam
Punit help me to sort my sim plan and 3…
Punit help me to sort my sim plan and 3 store Manager Caprice is Amazing
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Nana, it is fantastic that Punit successfully organized your connection details and the branch leadership provided a stellar experience. -Kishan
Rodica was great to help me update my…
Rodica was great to help me update my business lines
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Yen, thank you for sharing this feedback! 😊 We’re thrilled that Rodica gave you such a fantastic experience. -Veronica
Reply from Three UK - 3Store Croydon (North End Rd)
That’s brilliant 🌟 Duygum. We’re glad the support felt warm and attentive, making a clear positive impression 💫 -Arvind
Jenny had done an amazing service to…
Jenny had done an amazing service to me, thank you.
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That’s brilliant 🌟 Ade. Jenny delivered such attentive and caring support that made a clear difference ✨ -Arvind
Rodica was very helpful
Rodica was very helpful. A smooth transaction. Would definitely recommend this branch
June 15, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Adot, it is wonderful to hear that Rodica provided such helpful service and ensured a smooth visit. Thank you for recommending our branch and sharing your experience! -Kishan
Good service
Good service, nice welcome and Jenny is really good at customer service very helpful.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
That’s impressive 🎯 Lemasson. Jenny delivered such warm and attentive support with a welcoming approach that left a positive impression ✨ -Arvind
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