I went to the Three store to get help switching from another phone provider. I sat down with Jenny, who was incredibly helpful and patient, and she got me set up with the perfect SIM card for my daily... See more
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See what reviewers are saying
Jenny is truly an excellent person and salesperson; I am leaving really grateful and happy with the service I received. Thank you very much, Jenny—I’ll be back.
Company replied
I had a situation where I lost my phone but unable to claim my insurance for my phone. My insurance needed a proof of usage for my sim but couldn't rovide it because my sim wasn't registered (pay as... See more
Company replied
jenny, was very proffessional and clear, she helped me with my issues and also let me know what other offers was available to me 10/10
Company replied
Company details
About Three UK - 3Store Croydon (North End Rd)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
49 North End Road, CR0 1TG, Croydon, South, United Kingdom
- 02086885281
4.9
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sangita helped me with all my issues…
Sangita helped me with all my issues very satisfied
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hello Dhileep, we appreciate you taking the time to share your feedback. It is wonderful to hear that Sangita helped resolve all your issues and left you completely satisfied with the service. -Kishan
Reply from Three UK - 3Store Croydon (North End Rd)
Thank you for your lovely feedback, Luis! We’re so happy that Sangita made your experience a wonderful one. 🌟 - VodafoneThree Social Media Team
Punit help with phone sim and sort out…
Punit help with phone sim and sort out the tablet contract
June 2, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Belinda, nice to know Punit made everything come together smoothly and ensured both your SIM and tablet arrangement were sorted with ease. — VodafoneThree Social Media Team
WHILST THE DAY I OPENED THE ACCOUNT FOR…
WHILST THE DAY I OPENED THE ACCOUNT FOR MY TELEPHONE ACCOUNT TO BE SWITCHED FROM O2 TO THREE SEEMED TO GO OK.IT WAS NOT.I WAS TOLD IT WOULD TAKE 1 DAY.INSTEAD IT TOOK 5 DAYS & 2 VISITS TO THE 3 STORE ! PHONE CALL TO CUSTOMER SERVICES.AND IT WAS ONLY THE DAY AFTER TALKING TO CUSTOMER SERVICES & TELLING THE STAFF REPEATADLY THAT THE SIM WAS NOT WORKING,THAT A MEMBER OF STAFF TOOK THE SIM OUT & PUT IT IN HER OWN PHONE & SAW THAT IT WAS NOT WORKING THAT THE SITUATION WAS RECTIFIED.WHICH IF THE STAFF WERE DOING THERE JOB PROPERLY SHOULD HAVE BEEN CHECKED THE 1ST TIME.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Christopher, we’re sorry this experience turned into such a long and stressful process. You shouldn’t have needed multiple visits or had to push for the SIM to be tested. If you want us to go through this with you and make sure everything is now sorted, you can reach us on webchat at https://bit.ly/3C43TKN or call 333 / 0333 338 1001. -Ayesha
Jenny was very good muy bien wss very…
Jenny was very good muy bien wss very helpful
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Michael, what a great bit of feedback. We’re thrilled Jenny made everything easy and clear for you 💕😊 -Ayesha
Reply from Three UK - 3Store Croydon (North End Rd)
Hey Oladimeji, we love this feedback! Our staff’s excellent service is what makes customers happy. Thanks for the 5⭐ rating! -Ayesha
Puneet gave me amazing service i highly…
Puneet gave me amazing service i highly recommend
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Sarah, thank you so much for your review. We’re thrilled to hear that Puneet made your experience outstanding. It means a lot to know you’d recommend us 😊 -Neha
Punit help me with sim replacement and…
Punit help me with sim replacement and bills
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Jamal, we appreciate you taking the time to leave this. Glad to hear Punit helped you get everything sorted. -Suhaas
Nana was smooth and nice to deal with
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Qamar, we truly appreciate your kind words about Nana. Thanks for taking the time to leave this review. -Neha
Kinga was very kind with me
Kinga was very kind with me. She helped me for what I needed. And I like the good service she gave me.
May 21, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Really grateful for your comments, Brunette. It sounds like Kinga provided attentive, friendly help and ensured your visit went smoothly. Thanks for letting us know. -Manavata
Rodica was very helpful,explained about…
Rodica was very helpful,explained about the roaming options.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Dosaru, we’re thrilled to hear this! 💙 Rodica made everything smooth and hassle free with the roaming information. Thanks for sharing your experience! -Neha
Farhan was very helpful good customer…
Farhan was very helpful good customer service
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Wow Abubakar! It’s wonderful to hear that Farhan made everything effortless and ensured such a smooth experience. 😊 -Neha
Sangita great service
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Packianath, we love creating amazing experiences. Sangita will be so happy to know you had a great visit. We can’t wait to see you again! 🎈 -Ayesha
Nazif was friendly,efficient and great
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Andrea, your message is full of warmth. Nazif is delighted to know he made your experience such a positive one. 😃 -Ayesha
Great experience with upgrading to a…
Great experience with upgrading to a new contract. Thanks to Humza for this on a saturday 🙏🏻
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Jayde, we’re delighted that Humza provided such a smooth transition to your new agreement. Thank you for sharing your feedback with us! -Kishan
Nana was very insightful and helpful…
Nana was very insightful and helpful even though I'd didn't buy anything
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Donna, we’re delighted that Nana provided such a high level of expertise. It’s great to know you felt well-supported during your interaction with our team! -Kishan
Recently I visited three network
Recently I visited three network, I had a great customer service to help with my queries and with my sim from staff Jenny and all
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Sanjeev, thank you for your feedback! We’re glad Jenny and the team made your visit smooth and assisted with everything you needed. We really appreciate your kind words. -Suhaas
Rodica was so professional and…
Rodica was so professional and exceptional in her assistance. I commend her service anytime. Kudos
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi there, we really appreciate your top rating. We're glad Rodica created a great experience for you.😊 -Maryalex
You staff were very welcoming but…
You staff were very welcoming but particularly Kinga who spent time helping me to set up my new phone, thank you!
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Thank you for taking the time to share this wonderful feedback, Joseph! We're delighted to hear that Kinga made everything straightforward throughout your experience. -Afaq
Keisha helped me and my daughter today
Keisha helped me and my daughter today. Hẻ service was brilliant!
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Croydon (North End Rd)
Hi Duyen, thanks so much for taking the time to share this! 😊 We’re really pleased to hear you and your daughter had such a great experience with Keisha. -Maryalex
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