Three UK - 3Store Dalston Reviews 97

TrustScore 5 out of 5

4.9

Unit 2A Kingsland Shopping Centre, E8 2JP Dalston, London, GB


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Rated 5 out of 5 stars

Gloria in Dalston Three provided exceptional service today sorting a new air contract for me and transferring me from EE over to Three. I can’t recommend her highly enough.

Company replied

Rated 5 out of 5 stars

Amz was such a dear she gave me Great advice on getting a new phone and I explained how I'm elderly and I struggle so she even set up up for me. What a lovely young lady

Company replied

Rated 5 out of 5 stars

Saroush was vey helpful. He helped me set up my new device after I took a new contract in store. He was a lovely individual and made transferring from on device to another easy.

Company replied

Rated 5 out of 5 stars

There is a very annoying and outdated error in 3 pay as you go data packs where if you use your data before the expiration date and cancel your auto renewal then you cannot buy any additional data for... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Dalston

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 2A Kingsland Shopping Centre, E8 2JP, Dalston, London, United Kingdom

  • 02072758764

4.9

Excellent

TrustScore 5 out of 5

97 reviews

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Rated 5 out of 5 stars

Amz was such a dear she gave me Great…

Amz was such a dear she gave me Great advice on getting a new phone and I explained how I'm elderly and I struggle so she even set up up for me. What a lovely young lady

May 26, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thanks so much for sharing this, Eileen. It’s wonderful to hear how well Amz supported you. We’re really glad she could guide you through choosing your new phone and even set it up to make things easier. 😊- VodafoneThree Social Media Team

Rated 5 out of 5 stars

Saroush was vey helpful

Saroush was vey helpful. He helped me set up my new device after I took a new contract in store. He was a lovely individual and made transferring from on device to another easy.

May 21, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi Gulay, thank you for sharing your experience! We're thrilled to hear that Saroush made setting up your new device and transferring your data so easy. Enjoy your new contract and device! 😇 -Prabhjeet

Rated 5 out of 5 stars

Super service by Nayeem

Super service by Nayeem. I am happy.

May 21, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi Emmanuel, it’s wonderful to hear Nayeem made everything go smoothly for you. We appreciate you taking the time to share this. -Suhaas

Rated 5 out of 5 stars

Gloria in Dalston Three provided…

Gloria in Dalston Three provided exceptional service today sorting a new air contract for me and transferring me from EE over to Three. I can’t recommend her highly enough.

May 18, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi there, thank you so much for the wonderful 5⭐ review. It’s great to hear that Gloria at our Dalston branch offered such dedicated support, guiding you through your new plan and ensuring a smooth move to our network. Your recommendation means a lot to us. -Maryalex

Rated 5 out of 5 stars

I visited Three Dalston store and very…

I visited Three Dalston store and very happy with their service. Nayeem was very helpful and gave a good upgrade deal. And help me with settings up a phone as well.
Excellent service from Nayeem

May 14, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Welcome, Hamed! It’s so exciting to see the trust you’ve placed in us. Nayeem did an amazing job helping you out with his best efforts, and we hope to see you again soon! 😉 -Kashish

Rated 5 out of 5 stars

Amz helped me to sort my roaming out…

Amz helped me to sort my roaming out and she was very patient with me thank you

May 14, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Lovely feedback, Patricia 🌟 Great to know Amz took the time to help and made everything clear for you. We really appreciate you letting us know! -Samad

Rated 5 out of 5 stars

Rana

Rana , did excellent coustomer serive thank you so much.

May 14, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

That’s wonderful to hear, Mary! Rana loved helping you and we’re so happy you had a great experience. Thanks for taking the time to share the joy! ⭐ -Ayesha

Rated 5 out of 5 stars

Thank you Jonathan

Thank you Jonathan
You are so helpful. Will recommend you

May 8, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thanks for sharing this, Biz—great to hear Jonathan was able to support you so well, and we really appreciate the recommendation. -Shivam

Rated 5 out of 5 stars

I am very very pleased with Amz she was…

I am very very pleased with Amz she was kind patient and understanding. Thank you three for having a such an amazing advisor .

May 2, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi Ela, thanks so much for the lovely feedback! We’re thrilled to hear that Amz took such great care of you and made sure you felt well supported throughout. -Shivam

Rated 5 out of 5 stars

Amz helped me to get a new contract…

Amz helped me to get a new contract nice and easy so I can use my phone she is lovely thank you

April 29, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thank you for taking the time to share this lovely review, Nassor. We're delighted to hear that Amz provided clear guidance and supported you throughout. Enjoy the rest of your day! -Afaq

Rated 5 out of 5 stars

Service was fantastic and i was served…

Service was fantastic and i was served be Nayeem.

April 24, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi there, thanks for this fantastic 5⭐ review, Alex, we really love hearing feedback like this. A huge shoutout to Nayeem for being so helpful! -Ayesha

Rated 5 out of 5 stars

Excellent service from Nayeem

Excellent service from Nayeem. I bought new phone and very happy.

April 27, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thank you, Chika. It’s wonderful to hear Nayeem provided excellent service and helped you choose a phone you’re happy with. 😃 -Ayesha

Rated 5 out of 5 stars

I met Oumar a few years ago when he…

I met Oumar a few years ago when he used to work for Vodafone in Liverpool Street store even back then he always goes above and beyond and even helps with queries outside of his job role hence why i have moved from Vodafone to Three based solely on his amamzing customer service. His work ethics ans professionalism has not changed at all, real asset to the organisation.

April 28, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Boom 💥 Thomas, your message made a real impact ✨ We’re thrilled that Oumar’s consistent care and sharp expertise encouraged your move and continue to leave such a strong impression. It’s clear his approach builds lasting confidence. Here’s to many more great moments ahead 🌈 -Arvind

Rated 5 out of 5 stars

Good service my phone was playing up

Good service my phone was playing up, nayeem and Jonatahn helped me delete all the fake apps

April 23, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thank you, Cabdi. We’re so pleased to hear that Nayeem and Jonathan were able to sort things out quickly and give you peace of mind. We hope you have a wonderful day! 😊 -Prabhjeet

Rated 5 out of 5 stars

I cane into the store this morning

I cane into the store this morning, and the agent Anisa was so helpful.
She explained in details, and choose a good deal for me, which am very happy with.

April 23, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi Folasade. It is great that you came to see us at the store this morning. Anisa was happy to guide you through everything and make sure you had all the facts. We are so pleased that you found a plan you really like. -Kishan

Rated 5 out of 5 stars

My English is not very strong

My English is not very strong, but this lady Anisa patiently and kindly helped me, and my problem was resolved. She is very polite and possesses all the qualities of a true professional advisor.

April 7, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hi there, thank you for sharing your experience. It’s really good to hear Anisa supported you with patience and professionalism and that everything was sorted for you. -Kishan

Rated 5 out of 5 stars

20/10 customer service at 3 Dalston

There is a very annoying and outdated error in 3 pay as you go data packs where if you use your data before the expiration date and cancel your auto renewal then you cannot buy any additional data for that month. This needs to be addressed by 3 because it’s ridiculous. Even though the problem having no simple and obvious solution, I had a great experience in the 3 store Dalston. Anisa, Oumar and the guys puzzled to help figure out the best and easiest solution and went above and beyond to make it as simple as possible for me. I really appreciate the people working in there!

April 3, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

We appreciate you highlighting this. The Dalston crew always bring their best, and it’s great to hear they helped you find a workable solution. 🤗 -Ayesha

Rated 5 out of 5 stars

The service was exceptionally helpful…

The service was exceptionally helpful and nayeem was very welcoming and friendly.

April 1, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

We appreciate your feedback, Dwayne. It’s wonderful to know Nayeem’s friendly approach and assistance made a difference during your visit. -Shivam

Rated 5 out of 5 stars

I had an amazing quick change of my mobile plan

I had an amazing quick change plan with Nayeem and he was very professional and efficient.

March 30, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Hello, Sarah! We’re thrilled to hear Nayeem made the whole process smooth and handled everything with such care. It’s wonderful to know his support left you feeling confident. 🥰 -Prabhjeet

Rated 5 out of 5 stars

I went into the 3 store in Dalston…

I went into the 3 store in Dalston Cross to get help with pairing my Galaxy watch ultra. The store manager help me to pair my watch. He was friendly and helpful and got my watch set up in no time. I would recommend visiting the store. The staff are also friendly

March 30, 2026
Unprompted review
Three UK - 3Store Dalston logo

Reply from Three UK - 3Store Dalston

Thank you, Delroy! We’re delighted to hear that the team at our Dalston Cross store was able to help you pair your Galaxy Watch Ultra quickly and smoothly. It’s wonderful to know the store manager and staff made the experience friendly and helpful—we really appreciate your recommendation. -Shivam

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