Shingar at the Doncaster frenchgate branch sorted all of my problems and prevented me from cancelling 3 accounts he won me over even got me to open a 2nd broadband line. Your company needs more like h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sherrie was incredibly helpful and understanding of my needs. She wasn't pushy and provided exactly what I came in for.
Company replied
Called in to help with travel to USA - Gareth at the Doncaster branch was extremely helpful , understanding and showed me how to navigate an add on ,s but in the end we did a change of plan . Thank y... See more
Company replied
We went into the Doncaster store and Tom greeted us and offered expert advice on the phones I had been looking at online. He talked us through the deals on offer and the comparisons between different... See more
Company replied
Company details
About Three UK - 3Store Doncaster (F'gate Ctr)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3, Frenchgate Shopping Ctr, DN1 1SW, Doncaster, Midlands, United Kingdom
- 01302349959
4.9
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a delight to work with Gareth
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
That’s impressive, Mrs Loughlin! We’re so glad to hear Gareth helped you have such a positive experience. Thank you for sharing this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Thank you so much for your lovely feedback, Edgar! 😊 Wonderful to hear that our team made such a fantastic impression on you. -Veronica
Review
Gareth I think his name is. Very helpful to me as a new customer to join three. The process changing my phone etc has been very easy to do no stress at all. Very good customer service and positive.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Thank you, Chantelle! It’s great knowing Gareth made your move to Three simple and stress‑free. We’re happy to have you with us. 🥳 -Ayesha
Good advice from the advisor
Good advice from the advisor. Shingar was friendly & knowledgeable & handled my queries Copetently.
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Lovely! We absolutely love hearing this. We’re so glad you received the best support from Shingar, and we can’t wait to welcome you back soon, David! 😉 -Kashish
Shingar was really polite and courteous…
Shingar was really polite and courteous and I had a very positive experience at the store with other store member as well.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Denicia, thank you for sharing your experience. We’re glad Shingar and the team ensured you felt comfortable and supported during your visit. -Suhaas
Gareth was helpful in upgrading my…
Gareth was helpful in upgrading my contract. Friendly and great service.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Thank you, Christine. We’re thrilled to hear Gareth guided you smoothly through your contract upgrade and made the process straightforward. It’s wonderful to know his support left such a positive impression. 🤗 -Prabhjeet
She was very professional.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hey Damilola! Thanks for sharing this. We're glad to hear you received such great support from us. -Afaq
Gareth was helpful in signing me up…
Gareth was helpful in signing me up with Three. Thank you so much.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hello Shahanaj! It is wonderful to hear that Gareth provided such great support during your onboarding and ensured your transition to our network was seamless. We are absolutely delighted to have you on board with us! -Kishan
Gareth was brilliant and a pleasure to…
Gareth was brilliant and a pleasure to talk to. Also very helpful.
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Evelyn, we couldn’t ask for more! Gareth’s dedication turned service into lasting joy. Thank you for letting us be part of your wonderful experience. -Ashifa
Gareth doncaster store
Gareth doncaster store
Friendly great service everything explain in full . Answered all our many questions.
Credit to the company , if he had been busy I would have waited to see him for the service he gave us.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hi Cheryl, it is wonderful to hear that Gareth’s approachable manner and thorough guidance at our Doncaster store made such a positive impact. We appreciate your patience and are glad he could provide the clarity and high-quality care you deserve. -Kishan
The best customer service helped me out…
The best customer service helped me out big time. Gareth and Chris saved my number from getting cancelled and they got it back for me. Thank you
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hi Ahmed, thanks for the review! It’s fantastic that Gareth and Chris stepped in so effectively to protect your account. We’re proud of their dedication to keeping you connected and are happy we reached such a positive outcome. -Kishan
V good place 2 have fone n network from
V good place 2 have fone n network from
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Deborah, your experience is truly a gift. Thank you for taking the time to share your amazing feedback! -Ashifa
Gareth was extremely helpful
Gareth was extremely helpful. I came in looking for a new phone and sim contract and he sorted it out pain free.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Wow, Jonio! 🎉 That’s fantastic to hear. We’re so glad you felt comfortable with our service from Gareth. Thank you for sharing, helping our customers is always our pleasure! 😄 Enjoy your new contract! 🥰 -Kashish
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Russell, we couldn’t ask for more! Gareth’s dedication turned service into lasting joy. Thank you for letting us be part of your wonderful experience. -Ashifa
Special recommendation
I have been with three for a very long time, and my experience with previous manager Ryan, new manager Brett and the most special mention and recommendation of Ms Pauline will always remain
I have been looked after very well and would again look to do business
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Thank you for your beautiful review, Muhammad! 🌟 We’re so pleased that Ryan, Brett, and Pauline have made your experience so positive. We value your continued support and hope to see you again. 😊 -Veronica
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hey Bola, that’s truly fantastic! We really appreciate you sharing this with us. 😊 -Kashish
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hey Adeseye, that’s brilliant! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! 😊 -Veronica
Rhianne
Rhianne
She was very patient and answered all my questions
Took care of the arrangement and worked it out pretty nicely
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Thank you for the review, Otetubi! We appreciate you sharing your experience, and it’s wonderful to hear that Rhianne provided you with outstanding care. -Neha
Gareth was super helpful
Gareth was super helpful! Best customer service I have had! Thanks!
February 3, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Hi Will, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Gareth. -Prabhjeet
Tom and Brett were exceptionally…
Tom and Brett were exceptionally helpful and very friendly in helping me buy and set up my new phone. Thank you.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Doncaster (F'gate Ctr)
Your message just powered up our day, John! ⚡ We’re thrilled Tom and Brett could help you get your new phone sorted with style. 📱✨ Enjoy every feature! -Veronica
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.