Excellent service from Kristen who resolved my issue with no fuss. The team at 3 Dumfries are fantastic. Well done as usual to Karen and the staff
Company replied
Location
Switch locationUnit 18 The Loreburne Shopping Centre, DG1 2BD Dumfries, North, GB
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See what reviewers are saying
Our experience was made great by the wonderful, helpful and most lovely Alaina. My elderly mother and I popped in to the Dumfries store 6/10/2025 to see if we could possibly get 3 internet. We were... See more
Company replied
Sales staff excellent kristen was brilliant, sorted everything out for me and so helpful and friendly. Will definitely recommend to my friends, Kirsten also sorted out my dad's new phone that he broug... See more
Company replied
Alina, in-store assistant very helpful, clear information, transition to new phone very smooth. Assisted in setting up new phone
Company replied
Company details
About Three UK - 3Store Dumfries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18 The Loreburne Shopping Centre, DG1 2BD, Dumfries, North, United Kingdom
- 01387270871
4.8
Excellent
59 reviews
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Very friendly staff and so helpful and…
Very friendly staff and so helpful and knowledgeable. Thanks Nick and Kitsten
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you, Tara! We’re so pleased Nick and Kitsten made your visit easy and informative. Your kind words mean a lot. -Suhaas
Everything explained openly and…
Everything explained openly and knowledgeable by Kirsten
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you so much for sharing this lovely feedback, George! We're delighted to hear that you had such a positive experience with Kirsten. -Afaq
Awesome service
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
That’s wonderful to hear, Scott. We’re so glad our team took great care of you. Wishing you many more smooth experiences ahead! 🥰 -Ayesha
The staff are very very helpful and…
The staff are very very helpful and friendly and most importantly, they are very knowledgeable and sort out the problems
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Really appreciate you sharing this 🌟. It’s great to hear the team offered such warm support and handled everything with confidence and care. -Manavata
I cannot speak highly enough of my…
I cannot speak highly enough of my experience at the Dumfries Three where Benjamin and his colleagues gave me exceptional service and helped me sort out my problem, going beyond the call of duty! Thank you Dumfries!
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Morelle, we’re so happy to hear about the exceptional service you received at our Dumfries store! It’s wonderful that Benjamin and the team could go above and beyond to get everything sorted for you. We truly appreciate the 5 ⭐ support! -Kishan
Excellent service from Kristen
Excellent service from Kristen who resolved my issue with no fuss. The team at 3 Dumfries are fantastic. Well done as usual to Karen and the staff
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey there, it’s fantastic to hear how Kristen and Karen made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Kristen was great
Kristen was great - very pleased with everything - give her a bonus!!!
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Jo, we’re thrilled that Kristen made your experience so positive. Thank you for sharing your lovely feedback 😊 -Maryalex
Reply from Three UK - 3Store Dumfries
Hey Stephen, it’s fantastic to hear how our team made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Brilliant!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there! Thanks for this lovely 5 ⭐ review, we absolutely love hearing this. -Ayesha
Friendly and helpful
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you, Debbie! We're glad our team made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Cannot recommend highly enough!
You cannot beat this store for help, support and downright friendliness!
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there, it's great to hear our store team made everything seamless and gave you such a smooth experience. Thanks for choosing us and sharing your feedback. 😊 -Samad
I had a great experience in store
I had a great experience in store, nick was a huge help in getting my broadband and phone setup.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Margaret, it’s great to hear that Nick provided such reliable support and made the whole setup process smooth for you. We’re glad everything is up and running just the way you need it. -Afaq
Nick has been a very helpful guy,So…
Nick has been a very helpful guy,So pleasent and patient I look forward to coming into his shop for advice and help,
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for the awesome review, Jean! Glad to know that Nick could provide such helpful guidance. We’ll be happy to assist you whenever you visit us next.😊 -Maryalex
Nick was absolutely so professional and…
Nick was absolutely so professional and explained every option available to me,
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks so much, Allan! 🎉 We’re delighted that Nick was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Extremely helpful staff
Extremely helpful staff
Set up my phone for me and got me the best deal .
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Christine, we truly appreciate your feedback. Our team is delighted to know that everything was set up perfectly for you and that you walked away with an excellent offer. -Manavata
Very knowledgeable
Very knowledgeable, efficient and professional staff. A joy to deal with.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Clive, that’s fabulous! We’re thrilled our team made your experience go so smoothly and seamlessly. Thank you for sharing this amazing 5⭐ review! -Veronica
I visited Dumfries store to get a new…
I visited Dumfries store to get a new tablet for my son. Nick’s customer service skills were exceptional and I left with a new tablet for my son.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Nicola, that’s brilliant! We’re glad Nick at the Dumfries store advised you on a great new tablet 🎉 We hope your son loves it 🙂 -Neha
Nick did great at sorting me a new plan
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Bek, every cherished memory is shaped by people like Nick, whose dedication truly stands out. May your day be as amazing as you are! -Ashifa
Reply from Three UK - 3Store Dumfries
Thank you for your wonderful feedback, Lauren! 🌟 We’re glad to know we hit the mark! -Veronica
I needed to install my voicemail and…
I needed to install my voicemail and Nick in the Dumfries store sorted it for me in no time at all with a smile on his face and a lovely disposition. A credit to your team, thank you.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
That’s fantastic feedback, Jan! 🌟 We’re so glad Nick was able to make the process quick and friendly for you in the Dumfries store. It’s great to hear how much you appreciated his help and positive attitude. Thanks for sharing your experience with us 🙌 -Shivam
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