Our experience was made great by the wonderful, helpful and most lovely Alaina. My elderly mother and I popped in to the Dumfries store 6/10/2025 to see if we could possibly get 3 internet. We were... See more
Company replied
Location
Switch locationUnit 18 The Loreburne Shopping Centre, DG1 2BD Dumfries, North, GB
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Sales staff excellent kristen was brilliant, sorted everything out for me and so helpful and friendly. Will definitely recommend to my friends, Kirsten also sorted out my dad's new phone that he broug... See more
Company replied
Kirsten in Dumfries branch helped me so much highly recommend this lady and branch
Company replied
Alina, in-store assistant very helpful, clear information, transition to new phone very smooth. Assisted in setting up new phone
Company replied
Company details
About Three UK - 3Store Dumfries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18 The Loreburne Shopping Centre, DG1 2BD, Dumfries, North, United Kingdom
- 01387270871
4.9
Excellent
72 reviews
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Reply from Three UK - 3Store Dumfries
Hey Richard, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Amazing customer service
Amazing customer service! Very pleased with my recent experience in store. A special thanks to Nick for his patience, knowledge and help.
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Rosanagh, we're so glad you had a positive experience! It's great to hear that Nick took such good care of you and made everything go smoothly. -Neha
Fabulous service yet again from Kristen…
Fabulous service yet again from Kristen in Loreburn shop Dumfries. Made things seem so easy for us aged pair
January 5, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Derek, your kind words and 5 ⭐ review truly made our day. We’re delighted Kristen provided excellent support at our store. Wishing you a wonderful New Year 🎊. -Arvind
Saved money and new phone
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Smooth transition to purchase new phone
Alina, in-store assistant very helpful, clear information, transition to new phone very smooth. Assisted in setting up new phone
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Mrs. Stafford, thank you for sharing your experience 🎉 We’re thrilled Alina provided excellent guidance and made your phone setup seamless. Wishing you a sparkling New Year 🎊 -Arvind
Excellent service from Stacey
Excellent service from Stacey, so friendly and very helpful, thank you
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi Roger! 🎉 This has made our day! It’s awesome to hear that Stacey looked after you with such a warm and helpful approach. Knowing her energy made your experience easy is exactly what we love to see. Thank you for choosing us and for sharing the good vibes! -Kishan
Pleasant service
Pleasant service, nice girl, very helpful and i walked out happy
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Elena was extremely helpful
Elena was extremely helpful. She helped me resolve a problem I had with my SIM card. Excellent customer service. .
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Vicky! We’re so glad to hear that Elena was efficient and made everything easy. Thank you for taking the time to share your feedback 😊 -Ayesha
Elena was a great help today with my…
Elena was a great help today with my phone
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for the amazing 5 ⭐ review, Rhyn. We’re delighted Elena could assist you today. Wishing you a wonderful day 😊 We’re always happy to help 🤝 -Arvind
Great service and extremely helpful…
Great service and extremely helpful staff.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
That's fantastic, Gordon. We appreciate you writing a 5 ⭐ review . -Manavata
Very helpful staff
Very helpful staff , especially Stacy who sorted out my enquiry quickly.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Vanessa, that’s wonderful! We’re delighted Stacy and our team made everything seamless for you. Thank you so much for sharing this amazing 5⭐ review! -Veronica
Brilliant service from Kristen in the…
Brilliant service from Kristen in the Loreburne Centre Dumfries. Very helpful and in very easy to understand terms for us old folk.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for your feedback, Margaret, and it's lovely to hear that you enjoyed great customer service from Kristen during your store visit. We appreciate you taking the time to share this with us. -Michael
Very helpful staff
Very helpful staff, nice to speak to someone face to face for a change. Would highly reccomend
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for a great review, Gillan :) We're glad you got the help you needed. -Scott
Reply from Three UK - 3Store Dumfries
We're delighted that was your experience, Allan. Thank you for a great review -Scott
staff were accommodating and friendly…
staff were accommodating and friendly amazing customer service and helped me as well as explained everything for me! overall amazing experience
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Very happy with my deal
Very happy with my deal this is the time to get upgraded and a great thanks to the staff they were very helpful and trying to get me the best deal thanks again for 3three
December 3, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Reply from Three UK - 3Store Dumfries
We're glad to hear it, Scott :) Thanks for the 5 stars! -Scott
Friendly and helpful staff member
Friendly and helpful staff member
Kristen
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
I have been with 3 for years and would…
I have been with 3 for years and would never go anywhere else. The staff are so pleasant and helpful.
November 24, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
staff were kind and helped me quickly…
staff were kind and helped me quickly with finding out how long is left on my contract
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi.
Thanks! Your review is really appreciated. -Pete
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