Our experience was made great by the wonderful, helpful and most lovely Alaina. My elderly mother and I popped in to the Dumfries store 6/10/2025 to see if we could possibly get 3 internet. We were... See more
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Location
Switch locationUnit 18 The Loreburne Shopping Centre, DG1 2BD Dumfries, North, GB
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Alina, in-store assistant very helpful, clear information, transition to new phone very smooth. Assisted in setting up new phone
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Friendly, prompt, efficient service. And better price offered too. Problem sorted.
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Sales staff excellent kristen was brilliant, sorted everything out for me and so helpful and friendly. Will definitely recommend to my friends, Kirsten also sorted out my dad's new phone that he broug... See more
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Company details
About Three UK - 3Store Dumfries
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 18 The Loreburne Shopping Centre, DG1 2BD, Dumfries, North, United Kingdom
- 01387270871
4.9
Excellent
71 reviews
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Brilliant!
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there! Thanks for this lovely 5 ⭐ review, we absolutely love hearing this. -Ayesha
Friendly and helpful
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you, Debbie! We're glad our team made your experience excellent. We truly appreciate your support. 😊 -Prabhjeet
Cannot recommend highly enough!
You cannot beat this store for help, support and downright friendliness!
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hi there, it's great to hear our store team made everything seamless and gave you such a smooth experience. Thanks for choosing us and sharing your feedback. 😊 -Samad
I had a great experience in store
I had a great experience in store, nick was a huge help in getting my broadband and phone setup.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Margaret, it’s great to hear that Nick provided such reliable support and made the whole setup process smooth for you. We’re glad everything is up and running just the way you need it. -Afaq
Nick has been a very helpful guy,So…
Nick has been a very helpful guy,So pleasent and patient I look forward to coming into his shop for advice and help,
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks for the awesome review, Jean! Glad to know that Nick could provide such helpful guidance. We’ll be happy to assist you whenever you visit us next.😊 -Maryalex
Nick was absolutely so professional and…
Nick was absolutely so professional and explained every option available to me,
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thanks so much, Allan! 🎉 We’re delighted that Nick was able to assist you in exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Extremely helpful staff
Extremely helpful staff
Set up my phone for me and got me the best deal .
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Christine, we truly appreciate your feedback. Our team is delighted to know that everything was set up perfectly for you and that you walked away with an excellent offer. -Manavata
Very knowledgeable
Very knowledgeable, efficient and professional staff. A joy to deal with.
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Clive, that’s fabulous! We’re thrilled our team made your experience go so smoothly and seamlessly. Thank you for sharing this amazing 5⭐ review! -Veronica
I visited Dumfries store to get a new…
I visited Dumfries store to get a new tablet for my son. Nick’s customer service skills were exceptional and I left with a new tablet for my son.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey Nicola, that’s brilliant! We’re glad Nick at the Dumfries store advised you on a great new tablet 🎉 We hope your son loves it 🙂 -Neha
Nick did great at sorting me a new plan
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Bek, every cherished memory is shaped by people like Nick, whose dedication truly stands out. May your day be as amazing as you are! -Ashifa
Reply from Three UK - 3Store Dumfries
Thank you for your wonderful feedback, Lauren! 🌟 We’re glad to know we hit the mark! -Veronica
I needed to install my voicemail and…
I needed to install my voicemail and Nick in the Dumfries store sorted it for me in no time at all with a smile on his face and a lovely disposition. A credit to your team, thank you.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
That’s fantastic feedback, Jan! 🌟 We’re so glad Nick was able to make the process quick and friendly for you in the Dumfries store. It’s great to hear how much you appreciated his help and positive attitude. Thanks for sharing your experience with us 🙌 -Shivam
Reply from Three UK - 3Store Dumfries
Hi David, we’re delighted you found the service clear and efficient. Thank you for sharing your experience! -Suhaas
Had a marvelous experience
Had a marvelous experience. Really felt assisted with bonus tips. Nick made everything easy. Keep it up 3.cheers.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you for the great shout‑out! Nick’s dedication truly make a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! 😊 -Ashifa
Excellent assistance from Nick in…
Excellent assistance from Nick in Dumfries store when purchasing a new phone.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Love hearing this, Donald 😊 We’re delighted that Nick at our Dumfries store helped you find the phone that suits you best. Wishing you lots of joy and smooth moments with your new phone ✨ -Arvind
Reply from Three UK - 3Store Dumfries
Hi Joy, it’s great to hear you had such a positive experience with the team. We really appreciate you taking the time to post this. -Kishan
Great experience
Great experience. Stacey And Kirsten were so helpful they set the phone up for my mum and explained everything. Lovely ladies. 5 star ⭐
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Yay, Andrea 🎉 Your kind words and 5 ⭐ inspire us. We’re pleased Stacey and Kirsten set up your mum’s phone and made the visit smooth. Wishing you a fantastic day ahead 🌼 -Arvind
Very helpful and friendly staff
Very helpful and friendly staff. Very informative.
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Hey, now that’s what we call fantastic service and support, thanks Janet for sharing this with us! 🥰 -Kashish
Ben was very helpful and efficient
Ben was very helpful and efficient
Helped sort our problem. Well done
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Dumfries
Thank you for the great shout‑out, Tricia! 💫 Ben’s quick thinking and dedication truly make a difference, and it’s wonderful to know everything was handled smoothly. Notes like yours always make us smile! 😊 -Ashifa
Reply from Three UK - 3Store Dumfries
Hey Richard, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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