Zac was very polite, helpful and knowledgeable. He made our experience faultless. Keeping us informed and up to date with every step he made. Explained it over and over again till we understood the p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Zac has been absolutely incredible. Getting a new contract can be an absolute mindfield, not with Zac. His advice and guidance was next to none, he listened to me attentively and provided a solution t... See more
Company replied
Came into store, because I could not resolve my Device & SIM connections after trying everything. Shabul: Assistant Manager was friendly & helpful. Spent consirable time resolving my issues & was... See more
Company replied
I visited the Three store in Dunstable needing a portal WiFi solution and Zac was absolutely fantastic. He was patient, polite and incredibly informative, taking the time to explain everything clearly... See more
Company replied
Company details
About Three UK - 3Store Dunstable
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
14 Nicholas Way, LU6 1TD, Dunstable, London, United Kingdom
- 01582472797
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t use three networks they are help less for their customers
As I lost my phone and I had insurance,
And I am with three network ,
So I ask them for the proof or barring and proof of usage and submitted proof of purchase to three and it has been 5 days but still I did not get.
And so I personally recommend to all of you whoever with three don’t use their service .
And customer representatives they don’t have any manners to talk with customers (soyel ) they don’t have any manners at all .
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Hello there.
We're sad to hear you lost your phone.
The process of blacklisting the phone can take 2 working days to complete. After that is done, you can request the proof or usage and proof of barring. This part can take up to 5 working days to reach you depending on your preferred method of receiving it.
You are inside of the normal time frame for getting this kind of thing done, but if you'd like to double check that the request is under way, you can speak to the support team here: https://bit.ly/2PmAIzQ and they will be happy to check it. -Pete
Reply from Three UK - 3Store Dunstable
Thanks for the 5* review! We appreciate your feedback. -John
It is the worst network around I need…
It is the worst network around I need to get out of as have two handsets on as used for work and the network just doesn't and not just in one place. Even when it displays signal and 5g still Internet speeds are rubbish. Very sad as used to be great and now with Vodafone thought it would be better but sadly not. Have to pay to end two contracts is going to be expensive but have no choice.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Hi Steve, we understand how important your phones are for your work, and we’re sorry to hear about the issues you’ve faced with the network. We’d like to look into this further, please connect with us here: https://bit.ly/3C43TKN -Ashifa
Reply from Three UK - 3Store Dunstable
You're very welcome, Helen :) Thank you for your kind review! -Scott
Good and fast service
Great service. Abiola helped me and my mom to switch from our previous company to Three easy and fast.
Great team Thank you so much!
November 30, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Thanks for this amazing 5⭐ review, Madalina. We really appreciate you taking the time to send this over to us! Great work Abiola 🎉 -Jade
Amazing service in Three store…
Amazing service in Three store Dunstable all the staff are very helpful 👏
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
That's incredible to hear, Sally. Thank you for a fantastic review :) -Scott
Very good service in Dunstable store…
Very good service in Dunstable store they help with upgrade new phone also help me set up my new device thank you.
November 26, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Thanks for your feedback, Pauline, and it's lovely to hear that you enjoyed great customer service during your store visit. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Dunstable
Our staff were glad to help, John. We wish you best of luck with the new device :) -Scott
Reply from Three UK - 3Store Dunstable
Hi Peter, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Riz and Shania have been very helpful…
Riz and Shania have been very helpful with sorting me out with the new 5G hub as well as a new contract!
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Thanks for this fantastic 5⭐ review, Jordan. We appreciate you taking the time to send this over! Well done Riz and Shania 🎉 -Jade
I must say how exalt adiila have been…
I must say how exalt adiila have been grate Zac is awesome were customers service is
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
That's brilliant, Crystal. Thank you for 5 star review :) -Scott
Lovely helpful gentleman friendly couldn’t want for more
Lovely helpful gentleman great experience
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Good service
Abiola was very helpful,patientce calm,and he did a fanatstic job in meeting my need
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
That's wonderful, Clement. We're happy to hear that Abiola did such a great job with your enquiry :) -Scott
Excellent service Zac Dunstable
I visited the Three store in Dunstable needing a portal WiFi solution and Zac was absolutely fantastic. He was patient, polite and incredibly informative, taking the time to explain everything clearly. What stood out most was that he did all of this with a genuine smile, making the experience stress free. Zac is truly a credit to your store - Bravo & thank you for the excellent service!!!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Hi, Lisa. Thank you for writing such a glowing review, that's made our day. We're happy Zac was thorough and caring and made your experience hassle-free :) -Scott
Zac helped me get a iPhone 17 pro max…
Zac helped me get a iPhone 17 pro max for my daughter thank you for explaining everything
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Hi Ion, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Shabul
Shabul, helped me out when i wanted to top up my phone,really nice people to work with.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
That's lovely to hear. We're thriller you had a great experience with Shabul. Thanks for the 5 star review! -Scott
Reply from Three UK - 3Store Dunstable
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Reply from Three UK - 3Store Dunstable
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Great customer service
Great customer service. Riz explained all the details very well and easy to understand. Quick and fast service. Three, Good choice!
October 21, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Thanks for the fantastic 5⭐ review, Beebee. We really do love to hear this! Well done Riz 🎉 -Jade
Amazing service 👏
Amazing service by the Store Manager who help set up my device also went through everything on the new phone thank you.
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Dunstable
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service at the store with your device. We appreciate you taking the time to share this with us. -Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.