I visited Three at the Gyle Centre in Edinburgh today to activate my phone number. Mr Satvindar Singh provided excellent service and was very helpful, professional, and friendly. He made the process... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adrian the manager was amazing. I’m autistic and was in the shop (gyle centre Edinburgh) crying my eyes out because I need WiFi to do my job but customer service could only help get me WiFi on a futur... See more
Company replied
I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer... See more
Company replied
Sunny was very helpful. He listened to what I wanted, and ensured I understood what plan I was getting, actually showed me the contract and explained what each part meant. I felt confident... See more
Company replied
Company details
About Three UK - 3Store Edinburgh (Gyle)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, The Gyle Centre, EH12 9JT, Edinburgh, North, United Kingdom
- 01313398469
4.9
Excellent
103 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I came into the three store in gyle and…
I came into the three store in gyle and Kyle a very pliate young gentleman helped me look and contract my new a57 with trading in my old device very pleased with my experience thank you Kyle
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Leslie, it’s wonderful to hear about your visit! Kyle at the Gyle Three store clearly went above and beyond to make your upgrade smooth and stress‑free. His polite and attentive approach turned the whole process into a positive experience, and it’s great to see customer care shining through like that. -Manavata
Hamid was super helpful with my…
Hamid was super helpful with my business contract! - went above and beyond
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Those 5 ⭐ vibes say it all, Ben. Hats off to Hamid for keeping excellence alive every single time. Thank you for letting us be part of your experience. -Ashifa
Good service
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Woohoo 🎉 Thrilled to hear you had a fantastic experience 🚀 Thanks so much for the glowing 5⭐ review, Reem. -Arvind
Very professional and knowledgeable
Very professional and knowledgeable, explained the process perfectly.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Wow, we absolutely love hearing this Alexander! Thank you for the fantastic 5 ⭐ review. Wishing you a wonderful day 😊. -Suhaas
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Tara! It’s lovely to know you had such a pleasant experience with us. -Kishan
AJ was very knowledgeable and knew…
AJ was very knowledgeable and knew exactly what was required and explained everything very clearly.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
It’s great to hear how smoothly everything went during your visit. AJ’s clear guidance and confidence in handling what you needed clearly made the whole process much easier for you. We really appreciate you sharing your experience. -Manavata
Great service
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thank you, Samantha! We're glad our team made your experience excellent. Your feedback means a lot to us. 😊 -Prabhjeet
I had problem Access over 18 content
I had problem Access over 18 content. Went into store help me out as i struggled to do this over the Phone. Quick and fast service in store
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Superb, Henryk! We’re really pleased to hear that our in store team could step in and make things straightforward for you. It’s great to know they were able to resolve your access issue quickly and give you the confidence you needed after struggling over the phone. 😇 -Prabhjeet
Moved from pay as you go to contract…
Moved from pay as you go to contract voice needed help set up new phone and got help from Gurmeet who helped set me up from my old Nokia to my new Motorola fantastic service and patience
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Tom, it’s great to hear that switching over to a contract was a smooth experience for you. We know moving everything to a new device is a big step, so we’re happy Gurmeet was there to provide the support and patience needed to get your Motorola ready to go. Welcome to your new plan, and thanks for choosing us! -Kishan
Brandon was amazing
Brandon was amazing, he was empathetic, and right to the point.
Thanks Brandon.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great Service by Mr.Kyle
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
We’re thrilled Kyle’s attentive support left such a positive impression, Mathi. Thank you for sharing your experience with us. -Suhaas
Reply from Three UK - 3Store Edinburgh (Gyle)
Amazing, Parekh! We're glad to hear that our team provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Came in the store to upgrade my phne…
Came in the store to upgrade my phone kyle was really helpful and help find a new phone and a tablet to go with it and also help me upgrade my sim card with roaming also set my new phone up ready to go thank you kyle
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Linda, thanks for sharing your lovely experience 🎯 We're glad Kyle got everything sorted for you and helped you choose such brilliant new tech. Enjoy your upgraded device and tablet while you're away 🥰 -Arvind
Went to EE and Vodafone
Went to EE and Vodafone, and they could not match the service and prices at Three UK. Just want to say a massive thank you to Gurmeet and Kyle for sorting out my new Samsung Fold 7. Will recommend friends and family
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Gordon, thank you for taking the time to share your experience. It’s wonderful to hear that you secured a deal that met your expectations. It’s great to know that Gurmeet and Kyle made a real difference during this process. We truly appreciate your recommendation, and hope you enjoy every moment with your new device 😊🎉 -Neha
Brandon was great
Brandon was great. He helped me transfer everything from my old phone to the new.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hello William, we’re glad Brandon was able to make the move to your new phone smooth and straightforward by transferring everything over. It’s great to know his support helped you get set up with ease. 😇 -Prabhjeet
Reply from Three UK - 3Store Edinburgh (Gyle)
Creating smiles and delight is what we’re proud to bring to our customers every day, Ian. Sunny made it happen beautifully. Enjoy the rest of your day! -Ashifa
Renew SIM contract
Excellent service . Reduced SIM deal from 34 to 12
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hey Mark, that’s amazing! 🎉 We’re so glad you had an exceptional service experience, and we truly appreciate you taking the time to share your review. -Neha
The advisor who helped me was Gurmeet…
The advisor who helped me was Gurmeet he has helped me with my new phone it was fantastic service
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Gurmeet turned your search into an enjoyable journey, so you didn’t just leave with a phone you left with confidence. Enjoy every moment with your new device, Michelle. -Ashifa
Sunny helped me set up my sim and I had…
Sunny helped me set up my sim and I had a problem so he did a sim replacement and now my sim and everything works perfectly
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thank you for your lovely review, Faridah! 🙌 It’s wonderful to know Sunny was able to sort out the SIM issue and get everything working just right for you. -Veronica
Gurmeet and Sunny helped me with my…
Gurmeet and Sunny helped me with my problem with SIM card fantastic service
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Wen, we're thrilled to hear this! 💙 Gurmeet and Sunny made everything smooth and hassle free by fixing your SIM. Thanks for sharing your experience! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.