Went to the edinburgh the gyle branch and got both of my account upgraded by Gurmeet the store manager he was very helpful and polite showed me all my options for me and my family. I will definitely c... See more
Company replied
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Sunny was very professional respectful and really knew his stuff. He thought outside the box and went out of his way to be really helpful. He figured out my phone was the issue about why my phone was... See more
Company replied
I had such a great experience thanks to Sunny, the assistant manager. From the moment I came in, he was welcoming, friendly and genuinely cared about making sure everything was perfect. His customer... See more
Company replied
Brilliant from Hamid at the Gyle, my previous phone was having issues, he tried everything but nothing would work until he suggested I changed phones, he helped me throughout the whole process making... See more
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Company details
About Three UK - 3Store Edinburgh (Gyle)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 8, The Gyle Centre, EH12 9JT, Edinburgh, North, United Kingdom
- 01313398469
4.9
Excellent
92 reviews
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Reply from Three UK - 3Store Edinburgh (Gyle)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Great Service
Gurmeet was extremely helpful and sorted everything out super quick! Great service
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for this fantastic 5⭐ review, Harriet. We really do appreciate you taking the time to send this over! Great work Gurmeet 🎉 -Jade
Great service
Great service from Sanam. We immediately got the help we needed to set up WiFi. Highly recommend. Calm and friendly.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for this fantastic 5⭐ review, Julie. We really do appreciate you taking the time to send this over! Great work Sanam 🎉 -Jade
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for the 5* review! We’re always working on ways to make our customer experiences the best it can be, so we appreciate your feedback. -John
Reply from Three UK - 3Store Edinburgh (Gyle)
That's super, Chillykat. We're glad Kyle gave you the help you needed :) -Scott
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for this amazing 5⭐ review, Simon. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Very solid work
Very solid work! Professional and quick problem solvers 😄
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hello Simon, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Sunny was fantastic
Sunny was fantastic! Daughter lost mobile day before travel, she was very stressed and he was great, reassured her, sorted everything - saved the day!!! Thank you Sunny
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for this amazing 5⭐ review, Helen. We really do appreciate you taking the time to send this over! Well done Sunny 🎉 -Jade
CUSTOMER DIS-SERVICE NIGHTMARE
Like all true scam artists this company is easy to buy from and impossible to leave. I was not only mis-sold a product but am now called a liar and locked in to a service that doesn’t even work. To date I have spent over 6 hours on different phone calls and been back to the store three times - I took out a rolling contract for TWO MONTHS ONLY and was assured it was just a phone call to cancel. 4 months later I’m still trying to get any help at all. Please don’t sign up to these people - this is fraud of the highest degree and I expect in future they will be shut down.
September 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi Linda - This is not what we like to hear. If you took a contract from the store, the store manager would need to investigate this on their systems to see what the contract terms were. If you believe this was a 30-day plan, but the terms are longer, we'd need to chat with you to look into this via your account. Please connect with us via webchat, and we'll get this raised with you via the complaints team: https://bit.ly/2PmAIzQ. -Michael
Very helpful customer service.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Thanks for your feedback, Colin, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Great service
Excellent service by Sonny & Sanham, exactly what I needed, super efficient and got me the best deal. Thanks
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (Gyle)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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