Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
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Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
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Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
189 reviews
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Great deal since got me already my son…
Great deal since got me already my son and tablet!
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Cheryl, that’s fantastic! We’re so glad you both had a great experience. Thank you for sharing your lovely feedback. -Veronica
Emilia was such a great help
Emilia was such a great help. She got me my new phone and explained it all very clearly, transferring my data from one phone to another. She was knowledgable and thorough with her explanations, I would recommend the store to anyone.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
This is what we love to hear, Sam 🎉 Thanks for the 5⭐ review of your experience in store with Emma 😊 -Jade
Great service from Jay
Great service from Jay. Really nice guy with fantastic service skills and product knowledge. I got a excellent deal and within my budget. I will be back to upgrade my iPhone in a couple of months. Thank you Jay
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Marie, thank you for sharing your lovely experience 😊 We’re pleased Jay could support you in finding an option that suited your needs and budget. See you soon for your upgrade ❤️ -Arvind
Expert service
Expert service. Courteous service. Thank you very much JAMIE.
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Thank you. We really appreciate your review. -Pete
Beat sim network all over uk
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this amazing 5⭐ review, Madankumar! -Jade
My Favorite 3 store
I came in for a SIM card and left with this amazing broadband. I was on the struggle bus with an old device and now my WiFi is amazing! Thanks to Jamie for not letting me leave with a SIM card and an ancient router. Can’t wait to switch my phone over as well!
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Drae✨, we love hearing that Jamie helped you find the perfect fit! We’ll be excited to help with your phone switch when you’re ready! -Suhaas
Amazing costumes service 🙌🙌🙌🙌
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Gibril, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Jemma was lovely !
Jemma was lovely in store today initially came in with my partner for him to get a new phone and left with my own, very nice and calming experience with absolutely no hassle!
Highly recommend Jemma and her fantastic customer service
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Jo, thank you so much for sharing your lovely feedback 🌟. We’re delighted to hear Jemma made your visit such a smooth and enjoyable experience that left such a positive impression. Your recommendation means a lot to us! -Suhaas
An amazing customer service
An amazing customer service. All explanation was delivered clearly and all of my questions got answered without hesitation. Many thanks to Sam for making this experience stand out in the most positive way. It's nice to be heard.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We’re thrilled to hear this! 🎉 Sam will be delighted to know he made your experience shine. Thanks for letting us know, it truly means a lot to us, Adam! 🥰 -Kashish
Reply from Three UK - 3Store Edinburgh St. James
Hey kofi, that’s awesome! We’re so glad everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Jamie was so helpful and made it so…
Jamie was so helpful and made it so easy to set up our WiFi. Thanks Jamie!
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
A store with great people
I was having a problem going online after returning from a holiday in Spain. I went one store where I was very dissatisfied with the service. I tried this store where not only did I feel listened to and there was a willingness to help they fixed the problem. I would definitely come back to this store for help.
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Bill, this is what we love hearing from our customers! We're so happy to hear you got the support needed, we'll certainly pass this on! -John
Jamie was very welcoming and helpful…
Jamie was very welcoming and helpful setting up the account, thanks again!
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s brilliant, Jake! We love hearing that Jamie made things simple and easy for you. Wishing you a pleasant day! -Veronica
Gurveer is a phenomenal manager very…
Gurveer is a phenomenal manager very professional for his young age highly recommend getting a contract from him
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Fantastic, George!✨ We're thrilled to hear that Gurveer delivered such an exceptional experience. Thank you so much for the 5 ⭐ review! -Suhaas
Fantastic service in store.with…
Fantastic service in store.with friendly staff
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Wonderful experience with Jamie and…
Wonderful experience with Jamie and Emilia helped me to get my iPhone 17 pro on contract even though I didn't have a credit score they guys are really helpful and kind once again thank you for your support
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi.
Thanks! Your review is really appreciated. -Pete
Sam was very helpful and got my son's…
Sam was very helpful and got my son's smart watch up and running and made sure it was all functioning before we left
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Jemimah was amazingly helpful and…
Jemimah was amazingly helpful and wonderfully professional … helped the whole family :)
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Brian, thank you for sharing your experience 🎉 We’re delighted Jemimah delivered exceptional care and made your family’s visit truly seamless. Wishing you a wonderful New Year 🎊 -Arvind
Great customer service from Jemimah she…
Great customer service from Jemimah she helped renew my sim plan and set up my wife’s plan with ease.
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Ataur, Thank you so much for sharing this! Jemimah will be super glad to hear your kind words. We look forward to serving you again soon! 😊 -Kashish
Reply from Three UK - 3Store Edinburgh St. James
Hey there, that’s awesome! We’re glad you had such a positive experience. Thank you for this amazing 5⭐ review! -Veronica
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