Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
St James
Harry the manager was brillant totally helped me out with my Upgrade and got me a brillant deal on a tablet and broadband! Highly recommend everyone to visit!
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The team was Amzing sorted it all out …
The team was Amzing looked after all my worries about changing networks and getting the new phone Gunbeer the manager was outstanding he went above and beyond to make sure it all worked for us
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That’s wonderful to hear, Rajinder. We’re delighted that Gunbeer supported you with your network switch and ensured everything was sorted. Your feedback means a lot to us. -Manavata
Sorting my wifi with Jemima
Jemima was very friendly, got us a great deal with a discount. Very happy with the service.
December 17, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Tom, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Jemima. -Suhaas
Great and quick
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your 5 ⭐ review, and it's lovely to hear that you enjoyed an efficient service. We appreciate you taking the time to share this with us 🎊. -Michael
Sam was very helpful
Sam was very helpful! He got me straight on a new plan as I was out of contact and was very knowledgeable. Fantastic service
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey there, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Great service
Got served straight away and lady was very kind and nice. Had great chats :)
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Such a lovely 5⭐ review, Tomás. Thanks for taking the time to send this over 😊 -Jade
Jemimah was absolutely excellent today…
Jemimah was absolutely excellent today and delivered amazing service. Told me the best options and helped me with the purchase and set up of my new phone.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's awesome, Upa :) We're happy that Jemimah got it all sorted for you, and helped get you connected -Scott
Amazing help from Sam who offered me my…
Amazing help from Sam who offered me my new contract.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
We hope you love your new phone, Hannah. We're glad you chose to take it out with us :) -Scott
Reply from Three UK - 3Store Edinburgh St. James
Hey Carol! It’s really lovely to hear that Emilia was so helpful. Thank you for the wonderful 5 ⭐ review! -Ayesha
Had a great experience in store
Had a great experience in store, Gurveer was so helpful. I had slightly complicated request that he managed to not only solve, but suggested a contract that worked even better for me, thank you Gurveer!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
My experience was amazing
My experience was amazing, very nice and very helpful. Guvy and Sam were amazing!
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Had an amazing experience today!
Had an amazing experience today getting the new iPhone. Luke and Harry talked me through every option and they were £20 per month cheaper than EE, who I moved from. So happy and leaving one very happy customer :)
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Thanks! Your review is really appreciated. -Pete
Very happy with jem and Guvy
Very happy with jem and Guvy, got good deal.
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
sam was amazing
sam was amazing, he got me a great deal on an honour phone that was very suited to me. he made the whole process so quick and easy and answered any questions i had.
5 star man
November 29, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Edinburgh St. James
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Emilia and Gurveer excellent people and…
Emilia and Gurveer excellent people and solved all my issues, beyond expectations!!! Absolutely the best at the store, had some problems with other people before and they were so nice so happy walking out of the store, thank you guys!!
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Angel, and it's lovely to hear that you enjoyed great customer service from Emilia and Gurveer during your store visit. We appreciate you taking the time to share this with us. -Michael
Jamimah has been the best today
Jamimah has been the best today! Very accommodating, helpful and social.
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
It was a straightforward transaction
It was a straightforward transaction. Jamie is extremely knowledgeable, made everything go smoothly, no sugar coating and just putting it as clearly as can be.
November 20, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Jemimah was super excellent in…
Jemimah was super excellent in delivering quality customer service to me.
She was clear, explained and made all my options clear and was convincing and helpful to me.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for the review. We're glad to hear it's been such a good experience for you, Taiwo -Maxine
Alicia and Harry were both very helpful…
Alicia and Harry were both very helpful at finding me a new plan!
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.