Jemimah delivered excellent service today, she made sure all my needs were met, we had a nice conversation and gave she me the best deal too. I now have home broadband and a SIM card for €36 which is... See more
Company replied
Location
Switch locationUnit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS Edinburgh, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jemima and Jamie were so helpful and patient. They had the expert knowledge to fix a problem we had setting up my son’s phone. It was complicated and they took all the time needed with no stress and k... See more
Company replied
Was first class! Jay was awesome! Really honest and clear. Also helped my mum with phone advice. Really positive experience
Company replied
The guys at 3 are always so helpful, going above and beyond. They always make sure I get the best deal. Even when renewing a phone plan isn’t straightforward, they make it easy and remove the stress f... See more
Company replied
Company details
About Three UK - 3Store Edinburgh St. James
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 20, Level 1 (1.20), Edinburgh St. James, EH1 3SS, Edinburgh, North, United Kingdom
- 01315572308
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gurveer in the Edinburgh St James…
Gurveer in the Edinburgh St James shopping centre store made the process very clear and simple for me
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Jemimah!!
Jemimah You were really Amazing !!
We just loved your support and deals.
Thank you for being helpfull!!
November 14, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Super friendly team always happy to…
Super friendly team always happy to help out
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Nipped into the shop to get some help
Nipped into the shop to get some help, and Jamie was so helpful. Highly recommend
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Jamie during your store visit. We appreciate you taking the time to share this with us. -Michael
Good experience of shopping at Three UK Edinburgh St.James
Member of Staff Jemimah had:
Good Customer Care
Good communication skills
Satisfactory service
Showed a variety of options to choose from
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this fantastic 5⭐ review, King. We appreciate you taking the time to send this over! Well done Jemimah 🎉 -Jade
Sam was great
Sam was great. Gave me a lower price than expected and made good conversation while onboarding me.
November 9, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Chanelle, and it's lovely to hear that you enjoyed great customer service from Sam with your new plan. We appreciate you taking the time to share this with us. -Michael
Gurveer very helpful in Edinburgh St…
Gurveer very helpful in Edinburgh St James shop
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
That's fabulous, Ross. We're glad you had a great experience in the Edinburgh store from Gurveer and the team :) -Scott
Sam was great help!
Sam was great help. Talkative, and knowledgeable about the products I was interested in. Great service, couldn't ask for more.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Dani, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Excellent customer service
Really nice lads, superb help with helping me get a new phone
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Superb, Tyler. We wish you the best with your new phone :) -Scott
Had an amazing experience with Sam
Had an amazing experience with Sam - it was a quick and smooth process to change my number over to 3 thanks!
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hey Varsha, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Emilia was amazing
Emilia was amazing. She fixed my problem in 2 mins flats
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this fantastic 5⭐ review, Amar. We really do appreciate you taking the time to send this over! Great work Emilia 🎉 -Jade
Best customer service
Sam really helpful and resolved my issue immediately. Also take his time give best customer service. I am really pleased. Thanks to the Three store and Thanks to the Mr Sam.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi Anowarul, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Great service from Sam
Great service from Sam! Nice and quick and easy to work with to upgrade
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
It's always exciting to get an upgrade :) We're glad Sam got it sorted for you, Andrew. Thanks for you 5 star review -Scott
Great service
Very helpful and took the time to get my new phone set up
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this amazing 5⭐ review, Mason. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Edinburgh St. James
Thanks for your feedback, Lisa, and it's lovely to hear that you enjoyed great customer service from Gunveer. We appreciate you taking the time to share this with us. -Michael
Gunveer was excellent
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Thanks for this amazing 5⭐ review, Guy. We really do appreciate you taking the time to send this over! Well done Gunveer 🎉 -Jade
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
sam and guvi have been very helpful
sam and guvi have been very helpful. sweet cheery lads. i went in to get a new phone and theyguided me and my partner very well. thank you
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Helpful and informative got my plan…
Helpful and informative got my plan upgraded too to a better deal
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Thanks to Harry and Guvy for their…
Thanks to Harry and Guvy for their helps and kind advise
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh St. James
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.