Three UK - 3Store Edinburgh(Cameron Toll) Reviews 

79
TrustScore 5 out of 5

4.8

Unit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB Edinburgh, North, GB


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Rated 5 out of 5 stars

Leo served me today came in for internet and he gave me a better deal with phone also. Amazing guy very polite and proffessional. Total deserves employee of the month. His manager was lovely too very... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful service. Wiktoria really took time to explain all the details for possible plans, upgrades or sim-only options. Efficient and quick, I left a happy customer with my new p... See more

Company replied

Rated 5 out of 5 stars

David (Davidtha) was super helpful and friendly. Lovely guy, great service. We arrived confused and in need of a person to help us navigate the different deals and tariffs available. He took the time... See more

Company replied

Rated 4 out of 5 stars

The experience in store was great. I had a lot of difficulty with the credit check due to having recently moved address and the people in store were really good at helping me work through the issue.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Edinburgh(Cameron Toll)

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 28 The Mall, Cameron Toll Shopping Centre,, EH16 5PB, Edinburgh, North, United Kingdom

  • 01316645603

4.8

Excellent

TrustScore 5 out of 5

79 reviews

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4.8

All reviews

(79)

32,223 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff Raza &Leo were polite…

Helpful staff Raza &Leo were polite friendly and happy to assist.

April 19, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hey there, we’re happy to hear that our staff Raza and Leo gave great advice and helped you with everything! 😊 -Neha

Rated 5 out of 5 stars

Wiktoria was very helpful setting up my…

Wiktoria was very helpful setting up my phone and giving me clear instructions on how to use my phone. Very calm and nice interaction

April 10, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi, Janet! We’re pleased to hear Wiktoria was able to set up your phone and guide you clearly. It’s great to know the interaction left you feeling supported and comfortable. 😇 -Prabhjeet

Rated 5 out of 5 stars

David (Davidtha) was super helpful

David (Davidtha) was super helpful and friendly. Lovely guy, great service. We arrived confused and in need of a person to help us navigate the different deals and tariffs available. He took the time to talk is through everything and was patient with our questions. A great experience

April 4, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thank you for taking the time to share this wonderful feedback Alex. It’s great to hear that David offered such thoughtful guidance and made everything clear and comfortable throughout your time with us. -Afaq

Rated 4 out of 5 stars

The experience in store was great

The experience in store was great. I had a lot of difficulty with the credit check due to having recently moved address and the people in store were really good at helping me work through the issue.

April 4, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hey Nell, you've just made our day ✨ We're glad the team helped you work through the credit check and made your visit feel smooth despite the address change. Sending you warm smiles ahead ❤️ -Arvind

Rated 5 out of 5 stars

David was exceptionally helpful and…

David was exceptionally helpful and patient all day long, and the team worked very well at this site working through a complex situation that they solved very quickly. I see why they get so many great reviews!

April 2, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

We’re very pleased to hear you had such a smooth experience and that David's support stood out, Terry. Your words reflect the dedication and positivity our team strives for every day. Thank you for taking the time to share your appreciation, it truly means a lot to us. 🤗 -Kashish

Rated 5 out of 5 stars

Happy with experince

Happy with experince, everything is good happy with Wiktorias help she helped me and my wife with accesabilty for her ipad

April 1, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi Nourou, it’s heartening to hear about your positive experience. Providing inclusive support is a top priority, and we're thrilled Wiktoria could assist your family! -Kishan

Rated 5 out of 5 stars

Recieved first class service from annum…

Recieved first class service from annum who was very helpful and was friendly,an asset to 3 mobile

March 25, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thank you, William, for sharing such thoughtful feedback. We’re thrilled to hear Annum made a positive impression with her friendly and supportive approach. We hope yours is just as amazing! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Very Friendly customer service

March 2, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thank you, Obidapo, for sharing your feedback! We’re delighted to know our team made your experience feel welcoming and positive. ☺️ -Prabhjeet

Rated 5 out of 5 stars

Wictoria was incredibly helpful

Wictoria was incredibly helpful, and patient and clarified all the details about roaming that arose from looking online. Invaluable to speak to an expert in person. Many thanks Wictoria.

February 25, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi there, we’re delighted Wictoria’s patience and expertise made everything clearer. Thank you for your valuable feedback. -Suhaas

Rated 5 out of 5 stars

Visitora was very helpful for me today…

Visitora was very helpful for me today everything was done very smoothly.

February 19, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks, Megan. Wonderful to hear Visitora gave you such a positive and easy experience. 😊 -Ayesha

Rated 5 out of 5 stars

Best customer service

We visited a few phone shops, but by far Victoria at the three shop was the most friendly and knowledgeable about the product, a great customer service and stood out from the competitors with how friendly she was, we went with three and would recommend to friends and family

February 16, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi Lisa, thanks for the review. It’s great that Victoria’s expertise and welcoming manner set us apart from other providers, and we appreciate you passing on the recommendation. -Kishan

Rated 5 out of 5 stars

Anjum and moray were amazing very…

Anjum and moray were amazing very helpful very friendly and very knowledgable and they went above and beyond to help me.

February 7, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hi Darren, it's lovely to hear Anjum and Moray made such a strong impression and supported you from start to finish. It's great to know you felt looked after and had everything clearly sorted. We appreciate you sharing your experience. -Kishan

Rated 5 out of 5 stars

I got my contract renew and explanation…

I got my contract renew and explanation for my non-used SIM card settle with clear explanations at 3 shop in Cameron toll Shopping Mall, Tks to Victoria who offer great help!

January 24, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Hey Kin! It’s wonderful to know that Victoria at our Cameron Toll store gave you such clear guidance and made your contract renewal a seamless experience. Thank you for your kind words! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Anjum the member of your staff was…

Anjum the member of your staff was amazing, took time to explain everything and sorted all the issues.
An amazing person who really cares.

January 23, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

So glad to hear this, Gordon! 😊 Anjum went the extra mile to make things clear and easy for you. -Shivam

Rated 5 out of 5 stars

Wiktoria was such an amazing assistant

Wiktoria was such an amazing assistant, she’s helped me a lot and such an awesome customer service

January 19, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

This is awesome to hear, Adela! Wiktoria always aims to go above and beyond, and we’re so glad she could support you so effectively ✨. -Veronica

Rated 5 out of 5 stars

Leo was great

Leo was great, gave me peace if mind and the whole transaction went smoothly.

January 18, 2026
Unprompted review
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Reply from Three UK - 3Store Edinburgh(Cameron Toll)

WOW Ian 🌟 Your 5 ⭐ review made our day. We're absolutely delighted Leo created a wonderful experience for you. Wishing you a fantastic day ahead ✨ -Arvind

Rated 5 out of 5 stars

Having experienced issues with my Three…

Having experienced issues with my Three Account I eventually was able to get everything sorted out thanks to Muray at the Cameron Toll Store. The issues I was having caused me a lot of stress and inconvenience. Nothing was too much trouble for Muray and he sat with me until everything was up and running properly. They are a great team in this store and it is thanks to them that I remain to be a Three customer.

January 17, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

That's fantastic, Helene! 🎉 It feels amazing to know that Muray was able to sort everything out and make the experience smooth. Thank you for taking the time to leave an incredible 5 ⭐ review. Wishing you an amazing day ahead! -Afaq

Rated 5 out of 5 stars

Anjum was amazing

Anjum was amazing, my account was all messed up with lots of contracts and numbers. She took her time sorting it all out and managing to get me an upgrade and reducing my bill by almost half. Amazing service and lovely girl.

January 16, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thanks for sharing your experience, Stacey . We’re thrilled Anjum gave you such excellent support and helped make things clearer and more affordable ✨👏. -Shivam

Rated 5 out of 5 stars

Victoria Was very helpful in getting me…

Victoria Was very helpful in getting me setup with my broadband

January 15, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Really appreciate your feedback, Callum! 🌟 Fantastic to hear that Victoria supported you in getting everything connected. -Veronica

Rated 5 out of 5 stars

David from Three at Cameron Toll was…

David from Three at Cameron Toll was absolutely amazing!! Sorted all our enquiries out quickly and got us the best deals! No stress at all.

Its a shame that the heating in store is not working and they have to suffer in these conditions.

January 8, 2026
Unprompted review
Three UK - 3Store Edinburgh(Cameron Toll) logo

Reply from Three UK - 3Store Edinburgh(Cameron Toll)

Thank you for your wonderful review, Amy 🎉 We’re delighted David offered excellent support, answered your enquiries promptly, and helped you secure the best deals stress‑free 🎊 -Shivam

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